2 of 2 Permanent Microsoft Copilot Jobs in Lincoln

contact centre solutions within Dynamics 365 Configure Omnichannel experiences (voice, chat, messaging) Build and optimise IVR systems, call flows, and routing strategies Develop intelligent Copilot Studio bots for voice and chat Integrate Azure Communication Services (ACS) with Dynamics 365 Automate workflows using Power Automate Monitor, troubleshoot, and enhance system ...

Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional xkybehq ...