2 of 2 Permanent Windows Server 2019 Jobs in Lincoln

quality first line support to users via telephone, email and walk-ups Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure Ensuring speedy resolutions and high user satisfaction rates Managing user … tickets from first contact to resolution, ensuring excellent communications throughout Carrying out desktop and server support where required Using Active Directory to set up new user accounts Overseeing IT assets and equipment moves Ensuring complete documentation of processes and procedures Key Skills: 2+ years experience in a similar ...

effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users … faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout ...