9 of 9 Permanent Customer Service Jobs in Lincolnshire

role Salt Recruitment is recruiting a Functional Developer to support a local authority with the configuration, deployment and ongoing support of Dynamics 365 Customer Service and Contact Centre solutions. You will translate business requirements and solution architect designs into practical CRM and contact centre functionality, delivering improvements across … customer service, telephony and automation. Key responsibilities . Configure and support Dynamics 365 Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice ...

Functional Developer Dynamics 365 Contact Centre & CRM - Outside IR35 Key Requirements Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues … routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test and production ...

Functional Developer Dynamics 365 Contact Centre & CRM Key Requirements Functional Developer Functional Developer Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case … management, queues, routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test ...

Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording … customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone ...

Project Analyst to be based from their site in Lincoln and at times on-site with clients and to manage effectively the implementation of customer projects. Day to day duties and aspects of the role will include: Establishing, implementing and project planning all contracts Data analytical work Resolving technical … implementation issues Providing regular customer/account updates on aspects such as deadlines, costings, issues etc. Writing & creating reports, letters and other document templates Presenting and training to third parties Providing go live support Organising and carrying out training schedules Liaising and updating other internal teams Adhoc duties ...

business requirements into reliable, well-documented solutions that improve how the organisation works with the people it serves. Key responsibilities Configure and customise D365 (Customer Service/CE and/or Finance and Operations) to meet business requirements Run requirements and fit-gap sessions with service teams ...

roles are to be based from their site in Lincoln and at times on-site with clients and to effectively manage the implementation of customer projects. Where as the Support Analyst role is focussing on Application & Software Support, aiding the businesses customers, whilst promoting an excellent level of customer … client will consider candidates with backgrounds in one of the following; Projects, Sales, HR & Training, IT & Technical, Implementation or Support. Experience in delivering excellent customer service via phone, email & face to face An IT/technical background would be an advantage or at least having a strong interest ...