7 of 7 Permanent Incident Management Jobs in Lincolnshire

in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service … Provide technically accurate solutions to customers Pass issues to second line and third line support where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … expect from you: Candidates should have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

availability, security, and ease of maintenance. Implementing the appropriate cybersecurity measures on network solutions at production sites, meeting country-specific and Group requirements. Managing network activities such as lifecycle management, software upgrades, and deployment. Providing specialized knowledge during operations, including incident management, change impact assessment, and participation in on-call support if required. Applying risk assessment, detailed More ❯

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction related to the technological interests of the Company, how technology … is utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its vision. The DOE is both a strategist and a … s strategy for how technology and engineering will be used and ensure that the technological resources meet the company's short and long-term vision. Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully executed and aligned with The More ❯

/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more … taking appropriate preventative action to minimise problems, minimising the risk of service interruption and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including … all levels within the organisation and external agencies Excellent analytical and organisational skills Strong commitment to continual service improvement and delivering quality work at all times Knowledge of project management or familiar with Project Management methodologies Self-motivated individual with the ability to take direction The ability to openly collaborate with team members Have an overall ICT awareness More ❯

/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities There are lots more … taking appropriate preventative action to minimise problems, minimising the risk of service interruption and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA’s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including … all levels within the organisation and external agencies Excellent analytical and organisational skills Strong commitment to continual service improvement and delivering quality work at all times Knowledge of project management or familiar with Project Management methodologies Self-motivated individual with the ability to take direction The ability to openly collaborate with team members Have an overall ICT awareness More ❯