Lincoln, Lincolnshire, East Midlands, United Kingdom
Nextech Group Limited
escalation point for 1st Line support, resolving more complex technical issues. Provide remote and on-site support across client systems, ensuring minimal downtime. Administer and support Microsoft 365, WindowsServer, and Active Directory environments. Configure and maintain desktops, laptops, printers, and peripherals. Troubleshoot and support networking technologies, including routers, switches, VPNs, and firewalls. Assist with client … relationships. What You'll Bring Previous experience in a 2nd Line IT Support role , ideally within a Managed Services or IT Services environment. Strong knowledge of Microsoft technologies (Windows OS, WindowsServer, O365, Active Directory). Experience supporting virtualisation platforms (VMware/Hyper-V). Good understanding of networking fundamentals (TCP/IP, DNS More ❯
comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are … met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7–11), WindowsServer, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Nextech Group Limited
management and delivering outstanding customer service. Role Overview This is a hands-on role providing day-to-day IT support across a variety of devices and systems, including Windows servers, Microsoft 365 Cloud infrastructure, Windows and Apple Mac client machines, portable devices, and wired and wireless network equipment. Key Responsibilities Provide IT support to staff and … students, resolving technical issues efficiently. Maintain and administer Windows servers, Microsoft 365, and network infrastructure. Support client devices including desktops, laptops, Mac devices, and mobile devices. Assist with the installation, configuration, and troubleshooting of IT hardware and software. Ensure IT systems are maintained, monitored, and running smoothly. Collaborate with colleagues to deliver excellent user support and service. Help … manage and maintain wired and wireless networks. Skills & Experience Minimum of 3 years' experience in an IT support role. Experience with Windows servers, Microsoft 365, Windows and Mac client devices. Knowledge of portable devices and network infrastructure (wired and wireless). Excellent attention to detail and accuracy. Strong communication skills and a solution-focused approach. Ability More ❯