Customer Experience Manager
Liskeard, Cornwall, United Kingdom
Wildanet Limited
skills. Coaching and development skills. Ability to drive performance remotely as well as face to face. Data analytic skills to understand trends. Strong understanding of complaint handling frameworks (e.g., root cause analysis, escalation protocols). Familiarity with call quality monitoring tools and scoring systems. Ability to work with scheduling and workforce management tools. Experience Collating and analyzing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: