2 of 2 Permanent Matrix Management Jobs in Liverpool

oversight and governance across all operational activities supporting MBL, ensuring the coordinated delivery of outstanding customer, retailer and corporate client outcomes. Working through a matrix of cross-functional teams, the role is accountable for operational performance, service excellence, commercial delivery, risk management and continuous improvement across the division. … Governance Lead operational governance activities, ensuring compliance, reporting and performance management. Provide regular performance updates, insights and recommendations to senior stakeholders. Financial Planning and Management Establish and monitor service level agreements, operational KPIs and performance targets. Drive efficiency, automation and sustainable growth while maintaining service quality. Risk Management ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide range ...