2 of 2 Permanent SLA Jobs in Livingston

services Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs Handle incidents, service requests, and escalations in line with SLA commitments Perform root cause analysis (RCA) and implement permanent fixes Support patching, upgrades, deployments, and configuration changes Collaborate with engineering and product teams to improve ...

specialist Success Metrics KPIs Release predictability and lead time reduction MTTR and incident rate Code quality coverage Sonar issues trend security vulnerability closure SLA Performance Core Web Vitals LCPCLS API latency throughput cost per request Team outcomes sprint goal attainment review effectiveness hiring ramp up velocity Core Skill Set Front ...