3rd Line Support Engineer
- Hiring Organisation
- Reed
- Location
- Lockerbie, Dumfriesshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum, Inc benefits
Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments Maintaining and developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service … required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls). Excellent communication, problem-solving, and ability to mentor junior ...