19 of 19 Permanent 2nd Line Support Jobs in London

10939MS £38k - 40k per year + benefits 2nd Line Support/Field Engineer We are working in partnership with one of our fantastic clients who are looking for an experienced 2nd Line Support/Field Engineer to join them on … as well as soft skills to manage multiple clients simultaneously. Job Role This role is within the IT engineering team and involves hybrid support, including onsite support, remote support, and installation services for SME customers. The successful candidate will rotate between these disciplines for … point of contact for all IT-related queries. Responsibilities include coordinating maintenance of hardware, software, peripherals, and resolving IT issues. Key Skills High-level 2nd line IT support skills and troubleshooting abilities Experience in an MSP or similar role providing desk-side and remote support More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd … a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure … where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Desktop Support Analyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st and 2nd line … Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience More ❯

challenges? We're partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They're looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You'll be a key player … Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. ️ What You'll Be Doing Delivering 2nd line IT support to customers across hardware, software, and network issues. Acting as an escalation point for junior analysts, supporting … Conducting occasional on-site client visits in London. What We're Looking For 3+ years in an IT support role, with solid 2nd line experience. Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS. Working knowledge of IT security tools (firewalls, antivirus, data protection More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation … point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking … or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation … point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking … or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and More ❯

Job Title: 2nd Line IT Support Engineer Reports To: Head of Product Development and Architecture Working Hours: 40 hours per week Location: London, UK Company Profile: Smarter Technologies' ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model … Industrial Strategy) and Department of International Trade (DIT). Description of Role: BEIS and DIT have over 10,500 users to support. Key Responsibilities: 2nd line support to 10,500 staff based across London Provide the Request catalogue services to the end users Assist with … documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office 365 (thin and fat clients More ❯

1st/2nd Line Desktop Support Administrator UK - London Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to . We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. … conduct business with our client in the safest way whilst allowing flexibility and enabling to work while travelling or at home. The team support over six thousand people globally across three territories using an IT infrastructure team of just 37 people. The core of Capco's business is … to agreed service levels and improve the service that we provide. Each territory consists of circa 9 people whose main role is 1st/2nd line operational support and procurement. Supporting these teams are 6 technical SME's/Managerswho ensure that the core infrastructure More ❯

Business Central Support Consultant 2nd line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation … for occasional on-site travel; project phase dependant. The role will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams … on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire More ❯

Job title: Junior Technical Support Engineer – 1st/2nd Line Client: Professional Services Salary: £30,000-£35,000 + Bonus Contract: 15 month FTC Location: London Skills: Windows 11, AD, Exchange, Azure, Office 365, Security The role: My client is looking for a Junior Technical … Support Engineer to join their team. The ideal candidate will have around 12 months experience. … This role will be 2 days per week in the office, with rare travel to other branch offices. Key responsibilities: End user 1st/2nd Line Support for internal employees Assisting with Cyber Security related duties (and opportunities to learn in this area) Administering predominantly More ❯

Job Description 2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go … to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you … and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure More ❯

benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team and their purpose is to lead and oversee the … IT Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across … the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be solved in line with our SLAs. Role Accountabilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver’s processes are followed correctly. End-user support regarding IT applications. Administration of More ❯

benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT … Support for Aventum Group and all associated entities. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the … group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud More ❯

Ready to step into a second-line support role where your skills will be valued and your growth mapped out? This MSP based in West Hampstead offers a clear progression plan and a tight-knit team that loves solving problems properly. What Does the Role Entail … first three months, then shift to hybrid (three days in, two from home). What Skills Will You Have? You'll bring solid second-line experience - maybe you're already in a second-line role, or maybe you've been the top of your first-line … is up to £38,000 with a host of other great benefits. How to Apply? If you're looking to move into a second-line role where you can make an impact and keep developing, hit apply. More ❯

Second Line Technician needed to cover one of our clients Schools in the Harrow area. Salary: Up to £32,000 Benefits:25 days holiday, company pension scheme, sage benefits Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. We are a leading managed … service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites. If you are looking for a Company where you can make a real impact and be part of something exciting, then … we encourage you to join our team. Your responsibilities will include: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities. Set-up and check hardware and software for normal operation. Build and configure networked PCs, this could be standalone setup or via More ❯

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯