2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £40,000 per year, according to job vacancies posted during the 6 months leading to 13 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 342 372 371
Rank change year-on-year +30 -1 +172
Permanent jobs requiring a 2nd Line Support 58 128 272
As % of all permanent jobs advertised in London 0.45% 0.54% 0.79%
As % of the Job Titles category 0.49% 0.57% 0.83%
Number of salaries quoted 55 116 253
10th Percentile £31,550 £30,000 £28,000
25th Percentile £34,000 £31,250 £30,000
Median annual salary (50th Percentile) £40,000 £35,000 £32,797
Median % change year-on-year +14.29% +6.72% -2.10%
75th Percentile £43,750 £41,000 £38,750
90th Percentile £47,500 £45,000 £43,750
England median annual salary £31,500 £31,000 £32,000
% change year-on-year +1.61% -3.13% +6.67%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,742 22,276 32,688
% of permanent jobs with a recognized job title 90.30% 94.14% 95.10%
Number of salaries quoted 7,310 16,685 24,119
10th Percentile £41,250 £38,000 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 13 May 2025.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +12 20 £38,000 -1.30%
South London +2 2 £33,750 -17.68% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 13 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 44 (75.86%) Windows
2 43 (74.14%) Microsoft 365
3 37 (63.79%) Microsoft
4 34 (58.62%) Active Directory
5 25 (43.10%) Windows 10
6 23 (39.66%) Microsoft Office
7 20 (34.48%) Microsoft Intune
8 19 (32.76%) Social Skills
9 15 (25.86%) Windows Server
9 15 (25.86%) Azure
9 15 (25.86%) Customer Service
9 15 (25.86%) SLA
10 13 (22.41%) LAN
10 13 (22.41%) WAN
10 13 (22.41%) Microsoft Exchange
11 11 (18.97%) ITSM
12 10 (17.24%) DNS
12 10 (17.24%) DHCP
12 10 (17.24%) Firewall
12 10 (17.24%) Law
12 10 (17.24%) SCCM
13 9 (15.52%) ServiceNow
13 9 (15.52%) Degree
13 9 (15.52%) ITIL
14 8 (13.79%) Citrix
14 8 (13.79%) Finance
14 8 (13.79%) AWS
15 7 (12.07%) Problem-Solving
15 7 (12.07%) VMware
15 7 (12.07%) PowerShell

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (22.41%) Microsoft Exchange
2 7 (12.07%) SharePoint
3 1 (1.72%) Confluence
Applications
1 23 (39.66%) Microsoft Office
2 4 (6.90%) Microsoft Excel
2 4 (6.90%) Microsoft PowerPoint
Business Applications
1 1 (1.72%) Carpe Diem
1 1 (1.72%) Elite 3E
1 1 (1.72%) NetSuite
Cloud Services
1 43 (74.14%) Microsoft 365
2 15 (25.86%) Azure
3 8 (13.79%) AWS
4 6 (10.34%) Entra ID
5 5 (8.62%) OneDrive
6 2 (3.45%) GCP
6 2 (3.45%) Google Workspace
6 2 (3.45%) Mimecast
Communications & Networking
1 13 (22.41%) LAN
1 13 (22.41%) WAN
2 10 (17.24%) DHCP
2 10 (17.24%) DNS
2 10 (17.24%) Firewall
3 6 (10.34%) TCP/IP
4 4 (6.90%) VoIP
5 3 (5.17%) VPN
5 3 (5.17%) Wi-Fi
6 2 (3.45%) Softphone
6 2 (3.45%) Telnet
6 2 (3.45%) Wireless
7 1 (1.72%) ADSL
7 1 (1.72%) VLAN
Database & Business Intelligence
1 2 (3.45%) Relational Database
2 1 (1.72%) Oracle Reports
Development Applications
1 2 (3.45%) Git
2 1 (1.72%) JIRA
General
1 19 (32.76%) Social Skills
2 10 (17.24%) Law
3 8 (13.79%) Finance
4 6 (10.34%) Analytical Skills
5 5 (8.62%) Legal
6 3 (5.17%) Banking
7 1 (1.72%) Advertising
7 1 (1.72%) Financial Institution
7 1 (1.72%) Inclusion and Diversity
7 1 (1.72%) Presentation Skills
7 1 (1.72%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.45%) FIX Protocol
2 1 (1.72%) X-Windows
Miscellaneous
1 6 (10.34%) Onboarding
2 3 (5.17%) Handset
2 3 (5.17%) Video Conferencing
3 2 (3.45%) Equities
3 2 (3.45%) Fixed Income
3 2 (3.45%) Reference Data
3 2 (3.45%) Self-Motivation
4 1 (1.72%) CMDB
4 1 (1.72%) Derivative
4 1 (1.72%) Driving Licence
4 1 (1.72%) Foreign Exchange (FX)
4 1 (1.72%) iPhone
4 1 (1.72%) Management Information System
Operating Systems
1 44 (75.86%) Windows
2 25 (43.10%) Windows 10
3 15 (25.86%) Windows Server
4 6 (10.34%) Windows Server 2016
5 5 (8.62%) Windows Server 2012
6 4 (6.90%) Linux
7 3 (5.17%) Apple iOS
7 3 (5.17%) Red Hat Enterprise Linux
7 3 (5.17%) Unix
7 3 (5.17%) Windows Server 2019
8 2 (3.45%) Rocky
8 2 (3.45%) Ubuntu
8 2 (3.45%) Windows 7
8 2 (3.45%) Windows Server 2008
9 1 (1.72%) Android
9 1 (1.72%) CentOS
9 1 (1.72%) Mac OS
9 1 (1.72%) Mac OS X
Processes & Methodologies
1 15 (25.86%) Customer Service
2 11 (18.97%) ITSM
3 9 (15.52%) ITIL
4 7 (12.07%) Problem-Solving
5 6 (10.34%) Mobile Device Management
6 3 (5.17%) Antivirus Management
6 3 (5.17%) Continuous Improvement
6 3 (5.17%) Data Protection
6 3 (5.17%) Service Delivery
7 2 (3.45%) Application Packaging
7 2 (3.45%) Change Management
7 2 (3.45%) Client Onboarding
7 2 (3.45%) Computer Science
7 2 (3.45%) Dashboard Development
7 2 (3.45%) Infrastructure Engineering
7 2 (3.45%) Patch Management
7 2 (3.45%) Problem Management
7 2 (3.45%) Security Patching
7 2 (3.45%) Server Virtualisation
7 2 (3.45%) User Experience
Programming Languages
1 7 (12.07%) PowerShell
2 3 (5.17%) Bash
2 3 (5.17%) SQL
3 2 (3.45%) Python
Qualifications
1 9 (15.52%) Degree
2 3 (5.17%) Microsoft Certification
3 2 (3.45%) Azure Certification
3 2 (3.45%) Computer Science Degree
4 1 (1.72%) A+ Certification
4 1 (1.72%) HNC
4 1 (1.72%) HND
4 1 (1.72%) ITIL Certification
4 1 (1.72%) MCSA
4 1 (1.72%) RHCSA
Quality Assurance & Compliance
1 15 (25.86%) SLA
System Software
1 34 (58.62%) Active Directory
2 6 (10.34%) Hyper-V
3 3 (5.17%) Microsoft Virtual Server
3 3 (5.17%) Virtual Servers
3 3 (5.17%) VMware Infrastructure
4 2 (3.45%) Virtual Desktop
4 2 (3.45%) VMware Workstation
4 2 (3.45%) XenApp
4 2 (3.45%) XenDesktop
5 1 (1.72%) Firmware
Systems Management
1 20 (34.48%) Microsoft Intune
2 10 (17.24%) SCCM
3 3 (5.17%) Jamf Pro
4 2 (3.45%) Active Directory Federation Services
4 2 (3.45%) Grafana
5 1 (1.72%) Nagios
Vendors
1 37 (63.79%) Microsoft
2 9 (15.52%) ServiceNow
3 8 (13.79%) Citrix
4 7 (12.07%) HP
4 7 (12.07%) VMware
5 6 (10.34%) Cisco
6 5 (8.62%) Apple
6 5 (8.62%) Dell
7 3 (5.17%) Google
7 3 (5.17%) Red Hat
8 2 (3.45%) Atlassian
8 2 (3.45%) Qualys
8 2 (3.45%) Sophos
8 2 (3.45%) Symantec
8 2 (3.45%) WatchGuard
9 1 (1.72%) Aruba
9 1 (1.72%) Fortinet
9 1 (1.72%) Juniper
9 1 (1.72%) Oracle
9 1 (1.72%) Salesforce