will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS … system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair. Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case … CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts. Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing. InTune more »
will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS … system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair. Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case … CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts. Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing. InTune more »
entries to monitor effective prioritisation and resolution Maintain and support Intune-managed hardware inventory - windows on surface pro, byod, android and apple devices - and application clients Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide … Entra and exhange online. Experience of supporting and configuring Microsoft365 platform - including Sharepoint, Onedrive, Teams, Bookings, Forms Experience configuring Microsoft Intune - understanding configuration profiles, applicationpackaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework more »