end process testing the workflows to checking that all assets are correctly labelled in the asset library, the devil is in the detail in this role. Time and priority management - we don't micro manage at ITG, the ability to manage your own time and deliver quality with speed is essential. Technically minded - whilst we're not expecting you … offerings - we are a market-leader after all! You'll have a good understanding of data manipulation and advanced knowledge of excel. Your day to day responsibilities include: Asset Management including Asset Uploads & being Lead Librarian User Access managementBugManagement and supporting on escalation POS Stock and Warehouse management including associated Stock feeds, C … Stock levels. Manage the delivery of C&H POS Docs to agreed critical path. Training support where required across MASIE and MEDIA CENTRE including new user tech inductions. Feed management across international feeds and Studio thumbnails Constantly support driving best behaviours/knowledge across our Tech usage Working closely with the MarTech Senior Account Manager, Senior Account Director & Customer More ❯
complex product domains, solving deep technical problems, and driving long-term impact through collaboration, data, and expertise. This role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands-on technical work and strategic, high-impact initiatives. If you're someone who thrives in a fast-changing environment … complex product domains, solving deep technical problems, and driving long-term impact through collaboration, data, and expertise. This role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands-on technical work and strategic, high-impact initiatives. If you're someone who thrives in a fast-changing environment … technically complex cases independently. Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations. Own and improve internal processes around escalations, bugmanagement, and communication between technical and customer-facing teams. Your Experience & Skills 4-5 years of experience in technical support or similar roles (SaaS/B2B preferred). More ❯
complex product domains, solving deep technical problems, and driving long-term impact through collaboration, data, and expertise. This role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands-on technical work and strategic, high-impact initiatives. If you're someone who thrives in a fast-changing environment … technically complex cases independently. Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations. Own and improve internal processes around escalations, bugmanagement, and communication between technical and customer-facing teams. Your Experience & Skills 4-5 years of experience in technical support or similar roles (SaaS/B2B preferred). … Strong troubleshooting skills and critical thinking. Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences. Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations. Strong data-driven mindset - able to explore, analyze, and present insights to guide decisions; SQL, Redash. Proven ability to work More ❯
