1 to 25 of 27 Permanent CRM Manager Jobs in London

About the role CRM Manager At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places … where people and planet prosper. Due to our continued growth strategy, we are looking to recruit a CRM Manager to join our Sales Team covering both the West Midlands (Worcester) and South West (Bristol) regions As CRM Manager you will act as the Area/Regional lead on the CRM system and information … of training, ensure that all sales management team and MDs are able to generate and run regular reports. Provide on-going guidance and support to all users of the CRM system. To generate and run ad hoc reports on all aspects of the data as and when requested by the sales management team. Act as Area/Regional representative More ❯

We have big plans for the next three years within our current brands, and we want you to be part of that. We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. … a great opportunity for an experienced Performance Marketing Professional to take the next step in their career within CRM. What you will be doing Duties and responsibilities as Junior CRM Manager will include: Create and execute a plan for customer retention to improve loyalty, reduce churn, and optimise LTV, in-line with business goals. Work collaboratively with … KPIs in line with business targets, ensuring the automation of weekly, monthly, and periodical reporting supports effective data-led decision making. Who you are: To be successful as Junior CRM Manager, you will have the following skills and experience: CRM specialist with experience managing and optimising CRM campaigns for retail businesses with a global footprint. More ❯

Cars and Watch Collecting. We're redefining the experience of buying and selling enthusiast cars and collectible watches globally. As we continue to scale, we're looking for a CRM Manager to help nurture, retain, and re-engage our growing community of buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement, guiding customers from first touch through to becoming active sellers and repeat buyers. Success metric stretches from engagement through to contribution towards the bottom line. This cross … environment. You'll lead the planning and implementation of multi-channel journeys (primarily email), working closely with an Email Specialist under your management. The Challenge Develop and own the CRM strategy across Collecting Cars and Watch Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own More ❯

We have invested over £12m in technology during the pandemic to future-proof our infrastructure and strengthen our thought leadership. The Role We are seeking a strategic, customer-centric CRM Manager with proven experience to join our dynamic team. The key focus is to increase frequency and lifetime value by leveraging customer insights and trends to deliver … relevant personalization, collaborating with Paid Marketing to maximize impact across all touchpoints. The CRM Manager will develop and implement our email, SMS, and app retention strategies across multiple sites, managing one direct report (CRM Coordinator). Reporting to the Global Retention Lead, this role requires strategic leadership, strong CRM expertise, and a passion for data … driven insights. Develop customer-focused initiatives to drive retention goals while managing operational campaign delivery Utilize CRM analytics platforms to monitor campaign performance, track KPIs, and present insights to stakeholders Create targeted segmentation strategies and personalized experiences based on customer data Lead the strategic use of our Customer Engagement Platform (Braze) to optimize campaigns and customer journeys Plan email More ❯

Senior CRM Manager/£60,000-80,000 per annum/London (2 days per week) We are working with a leading igaming organisation that needs a Senior CRM Manager to come board to work on some exciting new projects focussed on Live Casino. We are looking for a product obsessed, customer experience champion … ultimately improve the overall player experience and lifetime value through personalised interactions with customers. Continuously optimise offers for increased profitability by experimenting with segmentation audience and reward conditions across CRM, Brand and Acquisition campaigns. Work closely with the Casino product Team, Casino providers, VIP, Customer Support & brand to optimise campaign customer journeys, delivery outstanding experience to reduce contact-drivers. … Ideally you will have: Minimum of 4 years CRM experience, ideally from a similar role in the igaming industry Experience from working in a multi-brand and/or multi-market environment. Good understanding of player bonuses and incentives. Excellent ability to interpret CRM data and derive actionable insights. Proficiency in CRM tools and email marketing platforms More ❯

CRM Manager Department: Marketing Employment Type: Full Time Location: London Description Hybrid: 2 days per week in our London Bridge office At Uswitch, our goal is to be the UK's favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services … team that is transforming the way consumers navigate their household services, we would love to hear from you. We're looking for a marketing professional to help ensure our CRM is best-in-class. With experience of customer-centric, data-led strategy, you will champion the continuous improvement of our CRM capability across channels, including mobile and web … analytically minded, and enjoy capturing the hearts and minds of our customers through creative, engaging communications that drive loyalty and long-term value. Although the role sits within our CRM team, you'll also play a key role in the Utrack Product team - a fast-growing service, spanning both our App and Account experiences, helping UK consumers track and More ❯

CRM Project Manager A global marketing consultancy is currently recruiting a CRM Project Manager who has 5 years of commercial experience handling multiple project campaigns working alongside cross-functional development teams that utilise CRM platforms such as Marketo, Adobe, or Adobe Campaign. Our client is looking to pay a basic salary up to … DOE) + quarterly bonus to be based in London 3 x PW.In this role you’ll be working on marketing automation implementations and complex CRM journeys. You will be responsible for overseeing the end-to-end delivery of projects, ensuring timely and successful execution while maintaining high-quality standards and client satisfaction reporting into the C-Suite members of … ideal candidate will have a strong background in Mar-Tech project management within a marketing/agency environment specifically working with Smartsheet, Microsoft Project, Adobe or Marketo (however other CRM experience would be accepted). Core responsibilities: Lead the implementation and management of CRM projects, ensuring successful delivery within scope, budget, and timeline Collaborate with cross-functional teams More ❯

you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both … lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer retention, prospect acquisition, and conversion. What You'll Be Doing: Website Management: Oversee operational efficiency and website updates in collaboration with our website agency. Manage … the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to optimise the conversion funnel. Oversee CRM and website agencies to implement customer journey improvements and manage data feeds between systems. Take the lead on eCRM strategy, including management of ESP providers and CRM database More ❯

you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both … lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer retention, prospect acquisition, and conversion. What You'll Be Doing: Website Management: Oversee operational efficiency and website updates in collaboration with our website agency. Manage … the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to optimise the conversion funnel. Oversee CRM and website agencies to implement customer journey improvements and manage data feeds between systems. Take the lead on eCRM strategy, including management of ESP providers and CRM database More ❯

CRM Manager Digital Marketplace Salary: £60,000 £70,000 + benefits Location: West London | Full-time in office Ever find yourself imagining how to guide someone from that first curious click to a lifelong obsession? The sort of person who doesnt just think about email open rates, but about how every touchpoint can make someone feel more … connected? As the product youre marketing through your CRM programmes will be centred on passion and obsession. Not anything boring. Were talking the kind of products the people who buy them know a lot about, have a real enthusiasm for, and are willing to spend an awful lot of money on! Who youll be joining will be a growing … lifecycle. Its a brand loved by a passionate, global community of collectors and enthusiasts - people who care deeply about design, craftsmanship, and stories. Here, youll build and lead the CRM strategy that turns first-timers into loyal fans. Youll create thoughtful, personalised journeys that keep people coming back, and youll see a direct line between your work and real More ❯

CRM Manager – Digital Marketplace Salary: £60,000 – £70,000 + benefits Location: West London | Full-time in office Ever find yourself imagining how to guide someone from that first curious click to a lifelong obsession? The sort of person who doesn’t just think about email open rates, but about how every touchpoint can make someone feel … more connected? As the product you’re marketing through your CRM programmes will be centred on passion and obsession. Not anything boring.... We’re talking the kind of products the people who buy them know a lot about, have a real enthusiasm for, and are willing to spend an awful lot of money on! Who you’ll be joining … s a brand loved by a passionate, global community of collectors and enthusiasts - people who care deeply about design, craftsmanship, and stories. Here, you’ll build and lead the CRM strategy that turns first-timers into loyal fans. You’ll create thoughtful, personalised journeys that keep people coming back, and you’ll see a direct line between your work More ❯

importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity The Senior CRM Manager role is responsible for overseeing all CRM initiatives and KPIs for a segment of our portfolio at HeliosX. This position is crucial for our continued … success with our recent rapid growth and international expansion! In this role, you will continuously revisit and refine our CRM strategy, ensuring it aligns with HeliosX's objectives through a data-driven and customer-centric approach. You'll work collaboratively with diverse teams including Product, Creative, Brand, Clinical, and Analytics to enhance our multichannel CRM programs and drive … to enhance customer satisfaction. Stay updated on industry trends and best practices, and support team upskilling. What you'll bring to HeliosX Proven background in senior direct-to-customer CRM roles or as a contractor within a subscription model. Proficient in Braze for CRM management. Skilled in delivering automated CRM lifecycle initiatives from strategy to execution and More ❯

CRM Database Manager - Leading Media Organisation Location: Central London (Hybrid - 3 days onsite, 5 days during probation) Salary: £40,000-£45,000 + excellent benefits Type: Full-time, Permanent A highly regarded media company in the healthcare and life sciences space is seeking a CRM Database Manager to join its collaborative and forward-thinking … marketing team. This is a newly created role with full ownership of the CRM - perfect for someone ready to make a real difference. The Role: As the go-to CRM expert, you'll manage the platform day-to-day, ensure clean and compliant data, improve segmentation and workflows, and help drive marketing performance. You'll be a key … player in supporting campaigns and providing valuable insights across the business. What You'll Do: Take ownership of the CRM system (HubSpot) Manage and maintain clean, GDPR-compliant data Support campaign reporting and performance insights Optimise workflows and segmentation strategies Work closely with stakeholders across multiple teams What You'll Bring: Hands-on HubSpot experience - segmentation, workflows, reporting Strong More ❯

a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission In the CRM Manager role, your mission is to increase customer lifetime value by creating communication strategy, design and optimisation of our direct communications to customers. You'll take ownership … of CRM campaigns and lifecycle programmes across email, WhatsApp, SMS and our customer-facing applications, partnering with cross-functional teams to drive business impact. Your Team Your role is part of the Customer Marketing team which sits in the marketing function within Global Operations at Teya, reporting into the Head of Customer Marketing. The team's mission is to … which connect to merchant needs, and drives engagement and customer lifetime value with our members through their lifecycle from acquisition to loyalty and retention. Your Role Helps evolve a CRM strategy that improves the customer experience for Teya members, improving our delivery with segmentation, communication design, personalisation, analytics and cross-channel synchronisation through WhatsApp, SMS and through our product More ❯

A global investment management firm is hiring for a Salesforce CRM Manager in a newly created role in the business. This is a key hire for the firm's digital strategy over the next year. This role reports into the Head of Marketing Communications and is responsible for managing and developing the firm's global CRM strategy following the launch of the global Salesforce platform. Key responsibilities: Work with all business areas to define and agree the CRM platform (Salesforce) strategy Provide vision, leadership and advance the business and user requirements Support and accelerate the firm as a global centre of excellence for Pardot and Salesforce Suite Maintain relationships with senior management in all … business areas Develop annual budgets and plans for the support and development of the CRM Platform Lead a global CRM Working Group Our client is looking for a candidate with experience in supporting the Distribution business and driving a CRM strategy throughout the firm. Project management skills and a customer centric approach are ideal. Extensive knowledge of More ❯

CRM, DealCloud, Salesforce, Configuration, Platform Management A prestigious investment banking firm is looking for a CRM Platform Manager with deep configuration expertise in DealCloud or Salesforce. Sitting within a high-performing applications team, you'll own the day-to-day management and evolution of the DealCloud CRM platformdriving configuration, integration, and continuous improvement across the … on, configuration-heavy role ideal for someone who thrives on aligning systems with business strategy in a fast-paced, data-rich environment. Key Responsibilities: Take ownership of the DealCloud CRM platform, managing configuration, user roles, workflows, and customisations. Optimise platform performance by maintaining system integrations and monitoring reliability. Lead data migration from legacy systemsensuring high standards of accuracy, integrity … solutions. Deliver an effective change and release management process to support ongoing platform evolution. Provide training, documentation, and first-line support to ensure high user adoption. Stay ahead of CRM trends to advise on feature enhancements and new capabilities. Key Requirements: Solid CRM platform experienceDealCloud preferred, Salesforce a close second. Strong background in configuration, data structures, and system More ❯

CRM/CX Marketing Manager Chelsea, London | 5 days on site £50,000£63,000 base + 12% bonus + 9% pension + benefits Are you a CRM or CX marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX … heart of a dynamic in-house marketing team, offering the opportunity to work hands-on with enterprise tech like Emarsys and SAP. What Youll Do Own and manage the CRM platform (Emarsys), ensuring campaigns and automated programmes are delivered with precision and creativity Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns … marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external tools (APIs, imports/exports) Work closely with agency developers to QA, build, and launch personalised email and cross-channel communications Keep up to date with More ❯

CRM Platform Manager - DealCloud/SalesforceLondon/HybridCirca £85,000 + Bonus + Excellent Benefits CRM, DealCloud, Salesforce, Configuration, Platform Management A prestigious investment banking firm is looking for a CRM Platform Manager with deep configuration expertise in DealCloud or Salesforce. Sitting within a high-performing applications team, you'll own the day … to-day management and evolution of the DealCloud CRM platform—driving configuration, integration, and continuous improvement across the business. This is a hands-on, configuration-heavy role ideal for someone who thrives on aligning systems with business strategy in a fast-paced, data-rich environment. Key Responsibilities: Take ownership of the DealCloud CRM platform, managing configuration, user roles … solutions. Deliver an effective change and release management process to support ongoing platform evolution. Provide training, documentation, and first-line support to ensure high user adoption. Stay ahead of CRM trends to advise on feature enhancements and new capabilities. Key Requirements: Solid CRM platform experience—DealCloud preferred, Salesforce a close second. Strong background in configuration, data structures, and More ❯

As the Team Manager in CRM you will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing … clientele. Profile ESSENTIAL DUTIES & RESPONSIBILITIES Embed a culture of CRM excellence in-store, driving and monitor the accurate capture of data Train and support the teams with their CRM skills, following up as appropriate to instill behaviours Animate the CRM tool (ICON) with relevant functionalities and content In collaboration with the wider Client Development Manager … OF ANALYTICS Share KPI reports with relevant Manager/team members Analyse clientele dynamics and identify opportunity for development Seize opportunities to further develop our approach to CRM, reviewing competitors to maintain best practice field Collectively play an active role in strengthening the proximity with out clients and contributing towards Clienteling projects as required MANAGE CLIENT FACING More ❯

About Prospero Group At Prospero Group, we're passionate about building technology-driven solutions to empower our people and our clients. As we embark on a major CRM transformation programme, we are looking for an experienced Project Manager to drive the successful delivery of our new Salesforce and Bullhorn systems across the organisation. This is a pivotal … role for a senior operator with the technical expertise and leadership skills to deliver change at scale. The Opportunity As the Project Manager for CRM Transformation, you will take ownership of Prospero's end-to-end delivery of our new CRM and system capabilities. Acting as the key interface between the business and technical delivery teams … you will manage all aspects of the programme from scoping and planning through to testing, go-live and change adoption. This role requires someone with a deep understanding of CRM platforms (Salesforce and Bullhorn), excellent stakeholder management skills, and the ability to operate strategically and tactically in a fast-paced environment. Key Responsibilities Lead CRM Transformation Projects Own More ❯

Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than … a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining … experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join More ❯

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role: As our … CRM & Retention Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement … a comprehensive CRM strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage and optimise email marketing More ❯

We're looking for a CRM professional with a strong focus on process, accuracy, and data-driven delivery. As CRM & Data Marketing Manager, you'll be responsible for the end-to-end delivery of customer marketing campaigns within our Direct to Consumer team. The role focuses on the operational execution of data-led communications, ensuring accuracy … planning, executing, and optimising campaigns using data and automation tools, with a focus on compliance and continuous improvement. What you'll be doing: Design, build, and manage multi-channel CRM campaigns, ensuring timely, accurate and compliant delivery Maintain the customer communications calendar across marketing and BAU activity Use customer data to build audience segments and automation workflows in Bloomreach … Act as the internal expert on Bloomreach, supporting best practice usage across channels including email, SMS, push, and in-app Refine and document CRM processes to reduce errors and improve efficiency Work with internal stakeholders to understand campaign requirements and prioritise accordingly Identify and resolve issues with data, processes or campaign workflows Monitor campaign performance and provide insights to More ❯

Job Benefits: Outside ir35 We are seeking an experienced Senior D365 Project Manager to lead a CRM upgrade from Microsoft Dynamics 2011 to D365 CE Online for a leading financial services organisation. This role requires strong project management skills, stakeholder engagement, and hands-on experience with Dynamics 365 Customer Engagement (CE) implementations. Key Responsibilities: Lead the end … to-end upgrade and migration from MS Dynamics CRM 2011 to D365 CE Online . Define project scope, objectives, timelines, and deliverables in alignment with business goals. Manage stakeholder expectations, working closely with senior leadership, business teams, and technical experts. Oversee third-party vendors, developers, and implementation partners to ensure project success. Mitigate risks, manage dependencies, and drive issue … change management and user adoption. Key Requirements: Proven experience managing D365 CE (Customer Engagement) upgrade projects , preferably within financial services. Strong understanding of Microsoft Dynamics 365, Power Platform, and CRM migration strategies . Hands-on experience with data migration, integrations, and cloud transformations . Ability to communicate complex technical concepts to non-technical stakeholders. Expertise in Agile, Waterfall, or More ❯

UK&I E-CRM and Automation Manager Office Location : Cheapside , London This role will benefit from our Hays Balanced Working agreement so will be based in our Cheapside office and from home. At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and … with UK&I brand and compliance standards. Performance & reporting Analyse performance metrics (open rates, CTR, conversion, etc.) and surface insights to improve campaign effectiveness. Report regularly to stakeholders, linking CRM activity to commercial outcomes. Ensure compliance with GDPR and all relevant data protection regulations. Tech & best practice Act as the SFMC lead for UK&I, ensuring the platform is … fully leveraged for audience segmentation, automation, and performance. Champion continuous improvement through data-driven testing and innovation in journey design. Keep up to date with CRM best practices and contribute to cross-regional knowledge sharing where relevant. Skills and Competencies Strong hands-on experience with Salesforce Marketing Cloud (especially Journey Builder, Email Studio, and Automation Studio). Proven ability More ❯