1 to 25 of 26 Permanent Case Management Jobs in London

teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain Salesforce Service Cloud environments Support digital engagement channels across web and mobile platforms Manage: Flows and automation Queues and routing … rules Validation rules Case management processes Knowledge management solutions Ensure platform stability, performance, and ongoing optimisation Agentforce Chatbot Configuration Configure and optimise Salesforce Agentforce chatbot capabilities Design and maintain: Conversational journeys Omni-flow orchestration Decision logic and routing Agent behaviours and responses Monitor chatbot performance and identify ...

Long term Job Overview This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions … communication skills to deliver high-impact solutions. Key Responsibilities Lead the design, implementation, and optimization of ServiceNow solutions with a focus on: Customer Service Management (CSM) Field Service Management (FSM) IT Service Management (ITSM) Strategic Portfolio Management (SPM) Drive adoption and expansion of ServiceNow capabilities across ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Bonus Points For Exposure to business analysis, consulting, or technology delivery (internship … month break outside the UK. Profile 29 recruitment keywords: junior graduate business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance SC DV eDV London ...

Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands‐on experience in both Core HR and HR Help Desk, with … service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support ...

latency benchmarks for detection models. Partner with risk engineers and analysts to design statistically sound experiments, calibrate thresholds, and evaluate detection effectiveness. Risk Stack Management Architect the full lifecycle of risk logic: rule management, model integration, case enrichment, and outcomes logging. Lead vendor selection and negotiations … third-party risk intelligence tools, behavioral analytics, and identity verification partners. Tooling & Enablement Collaborate with Risk Operations to develop case management and alerting systems that maximize analyst efficiency. Prioritize internal tooling improvements that enable fast triage, investigation, and override workflows. Ensure all risk-related features are scalable, testable ...

early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical … Dynamics 365 Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience ...

iTrent implementation project and will be looking for assistance with rolling out below modules so experience with below would be an advantage: Modules: HR Management and Administration Payroll Absence Management Employee Self Service Manager Self Service Performance Management Dashboards Organisational Charting e-Slips Case Management ...

ServiceNow HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams ...

platform capabilities. Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production‐grade stability. Technical Problem Solving & Risk Management Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate … focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, center-out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large‐scale Pega implementations in complex enterprise environments. Strong knowledge of Object‐Oriented concepts ...

templates, and identifying opportunities for design improvements. About Your Team Clio Operate (previously ShareDo), part of Clio, is a cutting‐edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid‐sized to enterprise law firms that … Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience. Key Responsibilities Platform Configuration Design Review: Contribute to accelerator design artefacts to ensure high‐quality, effective solutions that remain consistent with our core design principles. Platform Configuration: Using the low‐code ...

worked from multiple UK locations The Role A leading Government Institution is seeking an experienced Programme Director to lead a large-scale Legal Practice Management (LPM) transformation programme. This is a pivotal leadership role, responsible for driving the modernisation of legal practices through the delivery of new technology-enabled … assurance gates Experience leading programmes through GDS service assessments Expert-level stakeholder engagement and governance capability, including executive-level reporting Strong programme governance, financial management, and delivery assurance experience Practitioner-level experience in digital, data, business change, and implementation Demonstrated ability to lead multidisciplinary teams and manage multiple suppliers ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , were driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech … Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

Fairygodboss is seeking an AI Use Case Business Lead to oversee AI use case management across Trade and Working Capital. The successful candidate will translate business requirements into technical solutions, facilitating product development and commercialization while championing AI initiatives within the organization. The role emphasizes strong stakeholder … management, particularly in trade finance contexts. Ideal candidates will have proven experience in defining AI opportunities and managing cross-functional portfolios to optimize delivery and adoption. #J-18808-Ljbffr ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing ...

automation scripts to support regression testing and reduce manual effort. Ensure traceability from requirements through to test scenarios, cases and exit criteria. Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers. Provide clear reporting on test progress, quality metrics, risks … reporting. Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks. Experience using test and defect management tools such as ServiceNow or SAP Calm. Strong stakeholder management skills and ability to communicate quality and release readiness clearly. Ability to work ...

role model to the wider team by showcasing our values and principles, leading from the front and by example. Role dimensions Leadership and Management : KPMG's HR Platforms Consulting team comprises over 50 team members. You will be responsible for managing projects ranging in length from several weeks … ability to collaborate and build strong relationships with varying team members Strong functional knowledge of HR, Talent, Recruitment (incl. Onboarding), Payroll, Time Tracking or Case Management business applications an advantage Experience as a configuration expert and/or project manager of enterprise software deployments KPMG Overview KPMG ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

compliance and governance of EMEA HR infrastructure, ensuring all country policies, handbooks, and internal controls are legally sound and up to date. Performance Management & L&D Support the performance cycle across EMEA, using OKRs as the core framework for goals and outcomes Track goal setting, reviews, outcomes and documentation … grievances, disciplinary processes, investigations and terminations Own redundancy processes across EMEA, including consultation, documentation and risk mitigation Manage litigation support, external counsel coordination and case preparation Act as trusted advisor to managers on sensitive people matters Stakeholder Management Provide pragmatic, commercially aware HR advice aligned to business needs ...

Develop backend services, APIs, and workflow engines Design and implement AI-powered workflows using LLMs Build features such as chat interfaces, task automation, and case management Implement guardrails, error handling, fallback logic, and human-in-the-loop processes Delivery Ownership Own delivery from design through to deployment Work ...

build and review high-quality Lightning front-end experiences. REST/SOAP, platform events, MuleSoft/ETL tools, data migration strategy. Opportunity/case management, forecasting, omni-channel routing, or CPQ concepts. Experience Cloud: Partner/self-service portals and digital experience strategy. DevOps: Familiarity with CI/ ...

high degree of detail Contributes positively to a team culture that operates efficiently and supports each other Required qualifications, capabilities and skills Extensive product management experience, with hands‐on experience building fraud and dynamic assessment products, ideally across a wide range of capabilities including workflow orchestration, data integration, model … development and case management A desire to solve hard problems from first principles A bias towards craft and quality Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. The ability to write clearly ...

impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud. Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency. Cross-Functional Leadership: Collaborate with Legal, Policy, and Comms, translating complex fraud ...

services that enable law firms to build the connected digital practices of tomorrow, today. Their solutions streamline dispute resolution proceedings, electronic hearings, and case management. #J-18808-Ljbffr ...

Shift Left : Participate in design and requirements sessions, clarifying how A/Cs are tested before a single line of code is written. Test Case Management : maintain and expand our TestRail repository. You will decide what needs a manual pass and what candidates should be handed … Verify consistency across our web dashboard and mobile apps, ensuring data syncs correctly between the Rails backend and the client devices. The Tech Environment: Management: TestRail, Jira. Web: Vue.js (Frontend), Ruby on Rails (Backend). Mobile: Native Swift (iOS) & Native Kotlin (Android) as well as React Native. Note: While ...