1 to 25 of 44 Permanent Case Management Jobs in London

In this role, you will act as a key enabler of data-driven decision-making within the Employee Relations Case Management (ER CM) function. You will be responsible for transforming complex ER data into compelling visual narratives that highlight trends, risks, and opportunities, helping stakeholders across the organisation take informed action. By applying best practices in data storytelling … and translate it into actionable insights will be critical in driving a culture of excellence and continuous improvement across the ER function. To be successful as an Employee Relations Case Management Data & Insights Specialist, you should have experience with: Experience with HR analytics preferably in financial services, ability to collect, manipulate and analyse data into easily identifiable insights. … executive reporting, and presenting data findings to leaders in a clear and compelling way. Familiarity with AI and automation frameworks for reporting and data processing. Understanding of ER processes, case management tools and metrics. Advanced Excel skills, and proficiency in data visualisation tools (e.g., Power BI, Tableau, Qlik view and analytics platforms) You may be assessed on the More ❯

solve complex challenges and drive meaningful impact in the public sector. Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate … brings deep expertise in solution architecture within the public or legal sector and thrives in a collaborative, agile environment. Core Responsibilities Develop end-to-end solution architectures for case management and dispute resolution platforms Ensure seamless integration of digital services, legal databases, and third-party APIs Define high-level technical architecture, data models, and integration patterns Drive the … adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability and evidence tracking capabilities More ❯

Legal IT Project Manager - London - Legal applications Legal IT Project Manager with Legal software project management experience and a track record of the delivery of new legal software projects i.e. such as iManage, Elite 3E, SOS Connect, Visualfiles, Proclaim, ShareDO, Peppermint Aderant, or other similar DMS, PMS or CMS platforms is required by a leading law firm in central … London This is an exciting opportunity to participate in a significant software upgrade program across almost their entire software suite, including a new Practice Management System (PMS), Document Management System, and case Management system. You must have experience implementing cloud-based finance or legal application software, or replacing/upgrading old legacy systems. Experience required: - Proven … experience in delivering medium to high complexity IT projects across Legal Applications & Cloud Services in Practice Management Systems/Document Management Systems/Case Management systems - Been an IT Project Manager or a Senior Business Analyst in the past, for either a law firm or another professional services company - Strong aptitude for learning new software applications More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK &I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

intelligence (OSINT) checks, and assessing risk indicators Fraud Investigations: Investigate suspicious transactions, credit applications, identity mismatches, and fraud attempts (e.g., synthetic identities, mule activity, account takeovers), escalating where appropriate Case Management: Maintain accurate and complete investigation records, create internal case files, and support the preparation of Suspicious Activity Reports (SARs) in line with regulatory standards Cross-Team … aligned with compliance requirements Essential: Experience in a financial crime, AML, or fraud role within a fintech, lender, or digital bank Practical knowledge of transaction monitoring, EDD, and fraud case management Familiarity with risk indicators in digital lending and financial products Strong analytical mindset and investigative skills with excellent attention to detail Ability to write clear, concise, and … objective case notes and reports Proficient with financial crime tools and data sources (such as CIFAS etc.) Desirable: Certifications such as CAMS, CFCS, or ICA Knowledge of KYC/KYB processes and digital identity verification Basic SQL or analytics skills to support deep dives into transaction data Understanding of credit lifecycle, including application, onboarding, disbursement, and repayment flows Salary More ❯

highly scalable and reliable systems or a software developer who likes to solve business problems, Selling Partner Services (SPS) is the place for you. Our team is responsible for Case Management System. We are looking for data engineers who thrive on complex problems and solve for operating complex and mission critical systems under high loads. Our systems manage … case resolution systems with hundreds of millions of requests, and respond to millions of service requests. We have great data engineering and science opportunities. We are aimed to provide customizable and LLM based solution to our clients. Do you think you are up for this challenge? Or would you like to learn more and stretch your skills and career … excellence. We're looking for experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data exploration, experimentation of large datasets More ❯

huge potential", and we're turning that potential into reality. Our work spans Home Office mission-critical operations, such as transforming Border Security and immigration processes, to revolutionising asylum case management and enhancing Counter-Terrorism capabilities. Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to … Office. Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality. National Scale Impact Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. Develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences. Public Sector Innovation at Pace We've … be part of the leadership team in the business area. You will provide leadership and guidance to a team of QAT engineers, further developing your own, Test engineering delivery management and leadership skills. You will work with engineering, architecture, product, delivery and business stakeholders, understanding their needs and translating them into a QAT approach, driven by engineering at its More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

for a 3 month contract, with strong possibility of extension. Skills/Experience required : Design, integration and implementation experience in one or more of the following domains: Workflow and Case Management; Portal and web content management; Document management; Identity Access Management; Data Warehouse, ETL and BI architecture Ability to use the software architecture tools and More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

Enterprise Account ExecutiveLondon, United Kingdom Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an … to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound … strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering More ❯

With around 70 dedicated professionals, the firm is looking to elevate its operational infrastructure under the guidance of an experienced COO. Day-to-day of the role: Technology & Systems Management: Oversee the firm’s IT infrastructure to ensure reliability and performance across all departments. Manage and enhance key software systems, including accounts and case management platforms, troubleshoot … issues, and drive continuous improvement. Operational Leadership: Lead and coordinate all non-legal functions such as HR & People Operations, Premises & Facilities Management, and Vendor & Supplier Relationships. Compliance & Risk Management: Depending on your experience, support or lead initiatives in regulatory compliance, professional indemnity insurance, and risk management. Required Skills & Qualifications: Proven experience in a senior operational role, ideally within … both hardware and complex software systems. A proactive, problem-solving mindset with a hands-on approach to leadership. Excellent communication and interpersonal skills. Experience in HR, compliance, or facilities management is highly desirable. Benefits: Competitive salary up to £120,000, depending on experience. A collaborative and supportive working environment. Opportunity to make a significant impact in a well-established More ❯

intelligence information, producing well written reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry studies, asset identification, litigation support … and ensure that our proposals deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues to manage project resources and More ❯

intelligence information, producing well written reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry studies, asset identification, litigation support … and ensure that our proposals deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues to manage project resources and More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

of emerging threats, and support engagements with law enforcement as needed. Enhance and oversee the tooling and processes for the FCIU to ensure efficiency and effectiveness in intelligence gathering, case management, and investigative workflows. What we're looking for: Minimum 5 years of experience in a financial crime investigations role within a regulated financial institution, with experience in … relevant jurisdictions. Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex data and investigative findings into clear, actionable insights for diverse audiences. Strong stakeholder management and communication skills, with a proven ability to collaborate effectively with technical and non-technical teams, as well as influence decision-making. A proactive, strategic thinker with a strong More ❯

lives. Key Responsibilities Lead discovery workshops and stakeholder sessions to gather, analyse, and document business requirements. Configure and customise Dynamics 365 CE to meet housing-specific needs such as case management, repairs, tenancy and customer services. Translate business needs into detailed functional specifications and collaborate closely with technical teams. Support data migration, system integration, and testing to ensure … Skilled in creating functional design documents and working with technical teams to deliver tailored solutions. Familiarity with the Power Platform, particularly Power Automate and Power Apps. Experience with housing management systems or direct work within housing associations is a significant plus. Self-motivated and comfortable working independently in a fully remote setup. Excellent communication skills, both written and verbal. More ❯

Key job responsibilities Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback Process Accounts and Billing related customer cases through case management, email, chat and phone tools Performing deep dive analysis on Enterprise customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building … years of experience working in the Customer Service/Contact Center industry. • Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services) PREFERRED QUALIFICATIONS • Experience in account management positions and/or working with Enterprise customers • Proven success in a fast-paced support environment • SQL and/or More ❯

various clients, patent and trade mark offices, or agencies around the world Main duties and responsibilities: Docketing patent, trade mark and design renewals information accurately within the firm's case management systems (Patricia & CPI). Ensuring all renewal deadlines are met in a timely manner for our UK and German offices Acknowledging client instructions and acting upon them … agents, and responding to inquiries as needed. Preparing and sending monthly renewal reminders with cost estimates Supporting billing processes and addressing any related billing enquiries, including invoicing and matter management Attending to renewal payments directly at relevant Offices Instructing foreign renewal payments via our national offices, foreign agent's or renewal providers Full responsibility for day to day renewal … management Education/qualifications/experience: Previous Patent and/or trade mark administrator experience, preferably including management of renewals Good working knowledge of electronic filing systems Good oral and written communication skills Able to manage competing demands and work well under pressure Knowledge and technical skills: Excellent IT skills, including Outlook, Microsoft Word, PowerPoint and Excel Previous More ❯

report into the Employee Relations function in EMEA. The Employee Relations Consultant will: Conduct ER investigations and recommend appropriate actions consistent with Cisco's policies and practices. Maintain comprehensive case records and document investigation findings. Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively. Remain respectful and empathetic in face … investigation. Advise on disciplinary action recommendations for matters handled by other groups. Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation. Coach and counsel management and employees daily on a variety of complex ER case matters. Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and … other cross-functional team members and partners. Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes. Participate in the improvement, design and education delivery of global programs managed within the team. Uphold and integrate Cisco's Guiding Principles in all actions, decisions and interactions. Foster a culture More ❯

play a crucial part in enhancing client satisfaction. Key Responsibilities Understand all the functionality within the various systems that the team onboard, implement and/or support (Insight Practice Management and Unity Search). Interviewing clients and their staff to understand their business and operational requirements. Analysing the information that clients currently use to perform their duties. Train clients … as well as part of a team, demonstrating strong interpersonal skills. Experience in client-facing roles, with a focus on customer service excellence. Previous legal accounts and/or case management experience is advantageous. Knowledge of relevant industry standards and best practices is advantageous. Job Benefits At Dye & Durham we strive to be visionaries! As a leader in More ❯

to investigate, define workarounds, and resolve defects - Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms - Prioritizing issues using case management tools based on customer impact - Contributing to training and documentation for internal and external users - Automating standard procedures through scripting and data APIs to analyze high-volume … tools (e.g. QuickSight, Tableau) - Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your More ❯

as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential. Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling). Experience delivering technology change or greenfield programmes. Familiarity with the Power Platform (Power Automate, Power Apps, Power BI). Knowledge of More ❯