16 of 16 Permanent Case Management Jobs in London

We are seeking an experienced ServiceNow Implementation Consultant to lead the configuration and deployment of a HR Enquiry/HR Case Management project. The ideal candidate will have strong hands-on configuration skills, a solid understanding of HR service delivery processes, and experience translating business requirements into scalable ServiceNow solutions. This is not a full time role and … will be based on a number of days to configure and deploy the HR inquiry process in ServiceNow Key Responsibilities: Configure and implement the HR Enquiry/HR Case Management module, including case types, workflows, templates, SLAs, and knowledge integrations. Gather and refine business requirements from HR and People Services teams. Build and customise ServiceNow components such … acceptance testing, issue resolution, and go-live activities. Provide knowledge transfer and documentation to HR operations and platform teams. Required Skills & Experience: Proven experience implementing ServiceNow HRSD, specifically HR Case Management/HR Enquiry. Strong configuration capability across the ServiceNow platform (Workflows/Flow Designer, Studio, Business Rules, Client Scripts, Data Models, Integrations). Good understanding of HR More ❯

50k. The need a Proclaim Developer who can assist them to further integrate Proclaim into their firm. They really need someone who really has a deep understanding of Proclaim case management software, in particular Eclipse, what can be done with it and a realistic view of what can't be done, the firm have their own ideas of … change the way the firm operates to cater for the application As a Proclaim Developer, you'll play a vital role in developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects while helping to shape the … digital future of the business. Key Responsibilities: Take the lead on developing, customising, and optimising Proclaim case management systems. Automate workflows and build smart tools that help legal teams work faster and smarter. Collaborate with legal ops and IT to create seamless, modern user experiences. Key skills the Proclaim Developer will have: Proclaim Development experience SQL Server Previous More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

A professional consulting firm in Greater London is seeking an experienced ServiceNow Implementation Consultant to lead the configuration and deployment of an HR Enquiry/HR Case Management project. The role requires strong hands-on skills in ServiceNow implementation, understanding HR service delivery processes, and effective translation of business requirements into solutions. This part-time role entails working More ❯

self-service innovations to evolve how HR operates. This leader thrives in fast-paced, evolving environments, using data to inform decisions, solve problems, and inspire teams. With strong stakeholder management and change leadership capabilities, they foster collaboration, build trust across functions, and consistently deliver results that align with business priorities. Key Responsibilities include: Leadership & Strategy Provide global leadership for … HR Operations teams, overseeing end-to-end HR administrative services including onboarding, offboarding, employment changes, contract management, document handling, and employee data management. Develop and execute a multi-year HR Operations transformation and mindset-shift strategy aligned with business objectives, focused on automation, service excellence, scalability, and fostering a culture that embraces change and innovation. Shared Services & Operating Model … handoffs. Process Excellence & Automation Identify opportunities for digitization, automation, and workflow optimization across the employee lifecycle. Partner with internal and external teams to deploy tools (e.g., process automation, document management, self-service portals) that reduce manual work and increase accuracy and speed. Work as part of the new location/M&A team to ensure set up of new More ❯

Define and lead Non-Functional Testing (NFT) strategy covering performance, load, scalability, security, and accessibility testing; coordinate with platform and infra teams for environments and tooling. Define Test Data Management (TDM) strategy: data profiling, synthetic data generation, masking, subset selection, and environment refresh cadence to support all test stages. Drive test environment strategy, including environment provisioning, configuration management …/Guidewire integrators), and third-party suppliers. Coordinate vendor/supplier test activities, validate vendor deliverables (fixes, patches), and ensure vendor acceptance testing artifacts meet programme standards. Oversee defect management lifecycle and ensure effective triage processes; implement quality gates and release criteria. Establish metrics and reporting for test progress, quality, coverage, defect trends and automation ROI; present status and … data generation, and TDM approaches Non-functional testing experience: performance/load testing tools (JMeter, LoadRunner or similar) and security testing awareness. Familiar with modern test tooling ecosystem: test case management, defect tracking (JIRA), reporting, and test orchestration. Experience integrating automated tests into CI pipelines for continuous validation and release gating. Familiarity with cloud environments, containerization and infrastructure More ❯

never been a better time to join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflow management technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams, and delivering oversight through effective dashboards … and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills who enjoys client-facing work and hands-on technical troubleshooting. You must be comfortable … resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as More ❯

Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco … used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring More ❯

DMN) Familiarity with Camunda connectors, external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing to open-source Camunda extensions Already More ❯

Kubernetes) for testing microservices in a containerised environment. Automated API testing with Java (e.g. RestAssured/SoapUI) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab CI, or other CI/CD tools More ❯

threat intelligence, and detection capability. Collaborate with security teams to develop and optimize security workflows, automation playbooks, and integrations between security tools, SIEMs, SOAR platforms, EDR/XDR, and case management systems. Build and optimize, log and telemetry ingestion, aggregation, enrichment, correlation and alerting workflows across multiple data sources. Work with the Cloud and DevOps teams to embed More ❯

to create cutting-edge solutions. LEAP's Content team ensures our software remains world-class, maintaining global standards, legal accuracy, and compliance across jurisdictions. From database design to document management and legal research, we're streamlining and automating the Family Law experience, helping law firms help people. Requirements What you'll do Research forms, legislation, and legal processes relevant … events to speak with existing customers and build strong relationships. What you'll bring 1-2 years' experience working within Family Law. Very comfortable using Microsoft Word. Experience with case management systems and document automation systems would be advantageous. A passion for technology. Ability to work on own initiative. Excellent organisational skills. Excellent communication skills (both written and More ❯

You'll have previous experience with administration of Users within Active Directory and Remote Support Tools (ie VNC, RDP etc.). You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You'll be able to remain calm and focused, and will have strong organisational skills More ❯

Contribute to route-to-live processes for new features and innovations hosted on AWS. Implement secure, efficient solutions aligned with the development standards for handling sensitive data. Collaborate with case management and infrastructure teams to ensure smooth integration and release processes. Troubleshoot and optimise AWS-hosted services for performance and reliability. Apply DevOps principles where relevant (e.g., run More ❯

Contribute to route-to-live processes for new features and innovations hosted on AWS. Implement secure, efficient solutions aligned with the development standards for handling sensitive data. Collaborate with case management and infrastructure teams to ensure smooth integration and release processes. Troubleshoot and optimise AWS-hosted services for performance and reliability. Apply DevOps principles where relevant (e.g., run More ❯