1 to 25 of 52 Permanent Case Management Jobs in London

solve complex challenges and drive meaningful impact in the public sector. Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate … brings deep expertise in solution architecture within the public or legal sector and thrives in a collaborative, agile environment. Core Responsibilities Develop end-to-end solution architectures for case management and dispute resolution platforms Ensure seamless integration of digital services, legal databases, and third-party APIs Define high-level technical architecture, data models, and integration patterns Drive the … adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability and evidence tracking capabilities More ❯

Legal IT Project Manager - London - Legal applications Legal IT Project Manager with Legal software project management experience and a track record of the delivery of new legal software projects i.e. such as iManage, Elite 3E, SOS Connect, Visualfiles, Proclaim, ShareDO, Peppermint Aderant, or other similar DMS, PMS or CMS platforms is required by a leading law firm in central … London This is an exciting opportunity to participate in a significant software upgrade program across almost their entire software suite, including a new Practice Management System (PMS), Document Management System, and case Management system. You must have experience implementing cloud-based finance or legal application software, or replacing/upgrading old legacy systems. Experience required: - Proven … experience in delivering medium to high complexity IT projects across Legal Applications & Cloud Services in Practice Management Systems/Document Management Systems/Case Management systems - Been an IT Project Manager or a Senior Business Analyst in the past, for either a law firm or another professional services company - Strong aptitude for learning new software applications More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK &I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

intelligence (OSINT) checks, and assessing risk indicators Fraud Investigations: Investigate suspicious transactions, credit applications, identity mismatches, and fraud attempts (e.g., synthetic identities, mule activity, account takeovers), escalating where appropriate Case Management: Maintain accurate and complete investigation records, create internal case files, and support the preparation of Suspicious Activity Reports (SARs) in line with regulatory standards Cross-Team … aligned with compliance requirements Essential: Experience in a financial crime, AML, or fraud role within a fintech, lender, or digital bank Practical knowledge of transaction monitoring, EDD, and fraud case management Familiarity with risk indicators in digital lending and financial products Strong analytical mindset and investigative skills with excellent attention to detail Ability to write clear, concise, and … objective case notes and reports Proficient with financial crime tools and data sources (such as CIFAS etc.) Desirable: Certifications such as CAMS, CFCS, or ICA Knowledge of KYC/KYB processes and digital identity verification Basic SQL or analytics skills to support deep dives into transaction data Understanding of credit lifecycle, including application, onboarding, disbursement, and repayment flows Salary More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

on Airflow, that enables scalable, auditable detection pipelines. Data pipelines in DBT and Snowflake that serve both ML models and rule-based logic. Backend services and APIs that handle case management, automated decisioning, merchant termination workflows, and integrations with adjacent platform services. We collaborate closely with Compliance, Risk, Platform Engineering, Data Engineering, and Operations teams to continuously evolve … and machine learning engineers to build and maintain the engineering infrastructure supporting our analytical intelligence. Design, develop, and maintain backend services that support financial crime workflows, including alert generation, case management, and customer termination. Build and maintain robust, well-tested code with a focus on performance, reliability, and operational efficiency. Maintain and evolve the engineering infrastructure behind our More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

for a 3 month contract, with strong possibility of extension. Skills/Experience required : Design, integration and implementation experience in one or more of the following domains: Workflow and Case Management; Portal and web content management; Document management; Identity Access Management; Data Warehouse, ETL and BI architecture Ability to use the software architecture tools and More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

into functional Salesforce specifications, ensuring solutions align with organizational objectives. Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements. Design and implement customer service workflows, case management processes, and automation solutions Optimize knowledge base management, Partner Support and self-service portal capabilities Configure and develop advanced Case routing, escalation, and assignment rules … as a business systems analyst on the Salesforce platform Minimum of 5+ years of experience in Service Cloud and Experience Cloud. Deep knowledge and experience in implementing Support Processes, Case lifecycle, Partner Support Management, Entitlements, Milestones, Knowledge, CTI, Chat. Strong knowledge of Service Cloud Einstein ,Prompt Builder, and Agentforce Strong understanding and hands-on experience with Salesforce configuration More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case, and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility make Flowable the top choice for companies worldwide to drive operational excellence and lead transformation. We are growing, and we're looking … skillset in a high-impact role with visibility and support About Us Flowable is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process, and Decision support into a single platform. Used by many of the world's leading organizations like SAP, Dow Jones, and many other Fortune-500 companies to quickly … outstanding customer experience, and drive operational excellence. Founded in 2010, Flowable has offices in Switzerland, Germany, the US, and Singapore. We provide innovative solutions in Intelligent Automation, Business Process Management (BPM), and Adaptive Case Management (ACM), enabling the digital transformation of business processes. Our passion is to develop integrated, flexible, extensible, and powerful products and solutions to More ❯

Enterprise Account ExecutiveLondon, United Kingdom Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an … to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound … strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering More ❯

other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements and … orally and in writing, and be able to present complex technical information to both technical and non-technical audiences. Capability Development: Contribute to the growth of the Serco Complex Case Management team capability. Serco Management System: Be current, adhere and lead by example the policies and principals of the Serco Management System, which governance, security, information More ❯

intelligence information, producing well written reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry studies, asset identification, litigation support … and ensure that our proposals deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues to manage project resources and More ❯

intelligence information, producing well written reports to serve a range of intelligence requirements for our clients. Fluent English combined with either Danish, Swedish or Norwegian will be ideal. Investigative case management and research Execute and conduct investigations for a range of business intelligence projects including due diligence, strategic intelligence, ESG DD, market entry studies, asset identification, litigation support … and ensure that our proposals deliver solutions tailored to those needs Work with colleagues to manage the entire project cycle, from initial client request to proposal drafting, acceptance, source management and research, project management, report delivery, and invoicing Liaise with our human source network and expand it by cultivating contacts Work with colleagues to manage project resources and More ❯

With around 70 dedicated professionals, the firm is looking to elevate its operational infrastructure under the guidance of an experienced COO. Day-to-day of the role: Technology & Systems Management: Oversee the firm’s IT infrastructure to ensure reliability and performance across all departments. Manage and enhance key software systems, including accounts and case management platforms, troubleshoot … issues, and drive continuous improvement. Operational Leadership: Lead and coordinate all non-legal functions such as HR & People Operations, Premises & Facilities Management, and Vendor & Supplier Relationships. Compliance & Risk Management: Depending on your experience, support or lead initiatives in regulatory compliance, professional indemnity insurance, and risk management. Required Skills & Qualifications: Proven experience in a senior operational role, ideally within … both hardware and complex software systems. A proactive, problem-solving mindset with a hands-on approach to leadership. Excellent communication and interpersonal skills. Experience in HR, compliance, or facilities management is highly desirable. Benefits: Competitive salary up to £120,000, depending on experience. A collaborative and supportive working environment. Opportunity to make a significant impact in a well-established More ❯

escalations. • Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines. • Automate standardized processes using Python scripts. • Provide ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing. • Apply case management tools to manage and prioritize issues based on multiple factors, including Seller impact. • Develop visual SX monitoring solutions with More ❯

of emerging threats, and support engagements with law enforcement as needed. Enhance and oversee the tooling and processes for the FCIU to ensure efficiency and effectiveness in intelligence gathering, case management, and investigative workflows. What we're looking for: Minimum 5 years of experience in a financial crime investigations role within a regulated financial institution, with experience in … relevant jurisdictions. Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex data and investigative findings into clear, actionable insights for diverse audiences. Strong stakeholder management and communication skills, with a proven ability to collaborate effectively with technical and non-technical teams, as well as influence decision-making. A proactive, strategic thinker with a strong More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Client Success Manager is an integral part of the Account Management team that focuses on providing an exceptional client experience from onboarding throughout the time the client remains with Thrive. The CSM will be responsible for building strong relationships with … resolved quickly and efficiently while handling tactical items related to accounts on a daily basis. Primary Responsibilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Train new and existing clients on the Thrive Client Experience and Thrive Client Portal to ensure an optimum service delivery experience. Collaborate with Project Management … renewals, etc. utilizing Salesforce. Serve as the client's point of escalation, as needed. Qualifications University degree with Minimum2 years client facing experience in a client success or account management type of role is required. In lieu of a degree, minimum 5 years client facing experience in a client success or account management type of role is required More ❯

report into the Employee Relations function in EMEA. The Employee Relations Consultant will: Conduct ER investigations and recommend appropriate actions consistent with Cisco's policies and practices. Maintain comprehensive case records and document investigation findings. Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively. Remain respectful and empathetic in face … investigation. Advise on disciplinary action recommendations for matters handled by other groups. Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation. Coach and counsel management and employees daily on a variety of complex ER case matters. Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and … other cross-functional team members and partners. Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes. Participate in the improvement, design and education delivery of global programs managed within the team. Uphold and integrate Cisco's Guiding Principles in all actions, decisions and interactions. Foster a culture More ❯