1 to 25 of 87 Permanent Case Management Jobs in London

solution design through to build, testing, deployment and ongoing optimisation. Essential Skills & Experience: * Minimum 2-5 years' experience designing, developing, configuring and delivering legal case management solutions. * Strong experience with Clio Operate (formerly ShareDo) * Experience developing and implementing workflow-driven business solutions. * Strong understanding of legal services, case management processes and law firm operations. * Experience working with integrations with other legal applications * Knowledge of APIs, data mappings, integration triggers and system dependencies. * Interest in AI, automation and the application of emerging technologies within legal workflows * Strong analytical, troubleshooting and problem-solving skills. * Excellent stakeholder management ...

Product Manager – Ethics & Compliance (Fixed Term, 1 Year) Location: London, England, United Kingdom Role Overview Own a whistleblowing and case management platform used by major enterprises, working closely with engineering teams in London and Bangalore to create and ship features that differentiate the product from the competition – from … maternity leave, with a realistic possibility of extension or permanence for the right person. Key Responsibilities Own the product roadmap for a whistleblowing and case management platform (Vault/Speak Up), working with one other product manager and a team of 6–12 engineers to define, prioritise ...

delivery of security automation capabilities, being responsible for alert ingestion, enrichment, and automated response workflows that drive efficient, consistent handling of security alerts. Case Management – Own and evolve the security case management platform, ensuring effective support for Security Operations and Security Fusion Centre teams while driving … security automation capabilities. Define and implement automation use cases, reducing manual effort and accelerating response and remediation activities. Own and evolve the security case management platform, ensuring it meets the operational needs of stakeholders. Manage the infrastructure, platforms, and engineering practices that underpin security automation. Champion Infrastructure ...

customers and aligns with the firm's broader objectives, covering AML, KYC/CDD, sanctions screening, transaction monitoring, fraud detection and investigator/case management tooling, while balancing regulatory compliance, customer experience and commercial value. Supports the expansion of our proposition into new investment services, products and geographies … balancing speed-to-market with compliance requirements. Acts as a subject matter expert on financial crime, providing guidance and support to stakeholders and senior management, and translating global regulations into practical financial crime product capabilities across all channels, customer types, products and geographies. Leads discovery efforts and market research ...

intelligent data workflows that connect enterprise systems with large language models and agentic AI solutions. You will develop and evolve a Gen AI-powered case management platform that enables users to retrieve accurate summaries, insights, and recommendations from both structured and unstructured data. As a Senior engineer … powered solutions are robust, scalable, and reliable. Responsibilities Design, develop and maintain Python-based services and data processing solutions that power AI-driven case management capabilities. Build, implement and optimise data pipelines that connect enterprise applications and systems with AI and large language model platforms. Create, refine ...

design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. … Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft Power Platform, including Power Apps and Power Automate. Strong requirements gathering and stakeholder ...

clients. We are seeking an experienced ShareDo Architect to join our Legal Technology and Delivery function and lead the design and implementation of enterprise case management and workflow automation solutions. This is a hybrid contract position based in the London, UK area. Candidates must currently reside within commuting … leading solution architecture, technical design, and implementation strategy across complex ShareDo engagements. The successful candidate will combine deep ShareDo expertise with strong stakeholder management and consulting capabilities, ensuring client solutions are scalable, maintainable, and aligned with business objectives. Responsibilities: Solution Architecture & Design Lead discovery workshops with business and technical ...

recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who are seeking an experienced Business Analyst to join their team on a 3-month Fixed Term Contract. The successful candidate will be working with a client within the legal sector, supporting … enterprise technology change programmes Experience working within professional services, regulated environments or similarly complex organisations Experience supporting enterprise SaaS migration programmes involving Document Management, Case Management, Practice Management or other business-critical enterprise applications Strong requirements gathering, process mapping and stakeholder management skills Experience analysing ...

recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who are seeking an experienced Business Analyst to join their team on a 3-month Fixed Term Contract. The successful candidate will be working with a client within the legal sector, supporting … enterprise technology change programmes Experience working within professional services, regulated environments or similarly complex organisations Experience supporting enterprise SaaS migration programmes involving Document Management, Case Management, Practice Management or other business-critical enterprise applications Strong requirements gathering, process mapping and stakeholder management skills Experience analysing ...

working with technical teams for Interface design, development and testing Ability to multi‐task and to work independently Strong client facing, communication and client management skills A good understanding of Application Implementation methodologies Ability to travel to client sites Demonstrable functional skills: knowledge and implementation experience of the following … Core HR modules Oracle Help Desk (HR Help Desk or Customer Service depending on your use case) Oracle Digital Assistant Oracle Knowledge Management Service Request Management Case Management Oracle Security and Role-Based Access Control (RBAC) Redwood UI Alerts Composer Preferred technical and professional experience ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems Strong ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems Strong ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

frameworks. This role suits someone who has experience in chargebacks, eCommerce/product fraud and fraud prevention strategy, with the ability to move beyond case management and drive long-term improvements. Role Focus Analyse existing fraud and chargeback case backlogs to identify recurring patterns and root causes. … reducing chargeback rates and financial losses. Experience Required * Proven experience in chargebacks, payment fraud or fraud operations * Strong understanding of chargeback processes and dispute management * Experience analysing fraud trends and implementing preventative measures * Background within eCommerce, online retail or high-volume transaction environments * Ability to develop fraud frameworks, controls ...

delivering one or more of the following (ideally across multiple areas): Housing Allocations/Choice Based Lettings Housing Register Homelessness Prevention Housing Options Homelessness Case Management Responsibilities Project Management Supplier, contract, and commercial management Budget management and delivery reporting Project governance, RAID management, and stakeholder engagement Development of a full delivery roadmap and project plan Coordination and management across Housing Needs , ICT , and the software supplier Business Analysis Workshop facilitation and requirements gathering across multiple stakeholder groups Translating Housing Act Part 6 & Part 7 requirements into system/process design Service ...

pivotal role where you will bridge the gap between legal practice and business efficiency. You will be responsible for the day-to-day management of the office, ensuring our solicitors have the tools, environment, and compliance frameworks they need to provide world-class service. Key Responsibilities The top priority … this role is overseeing performance management across the deparetments, ensuring revenue and profiatbale growth of the firm as well as the below duties. Financial Manageme nt: Oversee client and office accounts, manage invoicing, and liaise with external accountants. Experience wi th SRA Accounts Ru les is essential Compliance & COLP ...

with first line and second line operational and compliance teams to ensure controls are effective, explainable, audit‐ready. Collaborate with operations teams to optimise case management, to review workflows, and tooling. Delivery & execution Translate regulatory requirements into clear product requirements. Partner with Data teams on: Risk scoring methodologies … Diligence (CDD), Enhanced Due Diligence (EDD), Business verification and corporate structures Jurisdictional regulatory requirements. Experience designing or working with: Risk scoring systems, workflow/case management tools, data enrichment and third‐party integrations. Analytical thinking and proficiency with system design discussions. Demonstrated ability to influence across functions ...

company are looking for an experienced Business Analyst to support a Financial Crime transformation programme, with an initial focus on KYC/CDD processes, case management and supporting technology. Key responsibilities • Gather, document and validate business and functional requirements across Financial Crime processes. • Work with Financial Crime SMEs … functional requirements. • Experience with process mapping and translating business processes into technology requirements. • Comfortable working with both business SMEs and technical stakeholders. • Strong stakeholder management and communication skills. Desirable • Experience implementing or selecting KYC/CLM, case management or Financial Crime technology platforms. • Experience supporting ...

fraud* Screening of accountholders and payment counter parties* Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.* Addressing regulatory reporting and audit demands on timePaytech issue products for its agents under Paytech’s own e-money licence, overseen … have their own e-money/banking licence.This is an opportunity to be part of a fast-moving environment where key objectives include:Management of the Compliance domain where PPS is undergoing a businesstransformation in terms of:* Transaction monitoring for fraud prevention and AML* Screening of accountholders (both users ...

fraud Screening of accountholders and payment counter parties Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes. Addressing regulatory reporting and audit demands on time Paytech issue products for its agents under Paytech's own e-money licence … have their own e-money/banking licence. This is an opportunity to be part of a fast-moving environment where key objectives include: Management of the Compliance domain where PPS is undergoing a business transformation in terms of: Transaction monitoring for fraud prevention and AML Screening of accountholders ...

data protection, and accessibility standards. Design and implement integrations with internal and third-party systems. Drive DevOps, CI/CD, code quality, and release management practices. Support architectural decisions and contribute to solution design workshops. Technical Design & Development Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud … models. Configure sharing rules, role hierarchies, and external user access. Develop branded digital experiences compliant with HMRC standards. Service Cloud Implementation Configure and customize: Case Management Omni-Channel Knowledge Base Entitlements Service Console Escalation Processes Implement workflow automation and service efficiency improvements. Sales Cloud Implementation Develop solutions supporting ...

maturity. In addition to overseeing major platform implementations (including a new third‐party KYC/CDD SaaS solution, fraud, ABC, tax evasion monitoring and case management), the role will play a key part in transitioning the AFC technology estate from a programme‐driven delivery model to product … delivery of the Financial Crime transformation programme, including: Implementation of a 3rd‐party KYC/CDD SaaS platformFraud, ABC, and tax evasion monitoring capabilitiesModernised case management and investigative workflowsSupport and guide the organisation's transition from time‐bound change programmes to a perpetual product model, with persistent teams ...

have led technology-enabled transformation within operations functions at large regulated institutions. They understand the realities of high-volume, compliance-sensitive service environments — SLAs, case management, escalation paths, and the human impact of getting automation wrong. AI/Automation Program Leaders: Senior leaders who have implemented … trust. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong. Pragmatic Technologist: Possesses strong working knowledge of AI — including LLMs and agentic frameworks ...

operation runs a modern fraud estate spanning behavioural biometrics on the digital channels, an enterprise card fraud monitoring platform, a newly implemented fraud case management system, and the bank's core and online banking data. Your job is to make that estate speak: correlate data across … find into detection. What you will do Query, extract and correlate data across multiple systems and databases - digital channel telemetry, card fraud alerts, case management records, core and online banking data - to identify fraud patterns, emerging typologies and detection gaps. Convert analysis into action: build the evidence base ...

Required 3 to 5 years of professional experience in one or more of the following disciplines: operational meteorology, geopolitical risk analysis, security operations, emergency management, or crisis response. Demonstrable ability to assess and communicate complex, fast-moving situations clearly and concisely, in writing and verbally, to both technical … Outlook, Excel), Confluence, and Jira or equivalent ticketing platforms. Bachelor's degree in Meteorology, Atmospheric Science, International Relations, Political Science, Security Studies, Geography, Emergency Management, or a closely related field is required. Candidates with 6 or more years of applicable professional experience in crisis operations, emergency management, meteorology ...