1 to 25 of 46 Permanent Case Management Jobs in London

Legal IT Project Manager - London - Legal applications Legal IT Project Manager with Legal software project management experience and a track record of the delivery of new legal software projects i.e. such as iManage, Elite 3E, SOS Connect, Visualfiles, Proclaim, ShareDO, Peppermint Aderant, or other similar DMS, PMS or CMS platforms is required by a leading law firm in central … London This is an exciting opportunity to participate in a significant software upgrade program across almost their entire software suite, including a new Practice Management System (PMS), Document Management System, and case Management system. You must have experience implementing cloud-based finance or legal application software, or replacing/upgrading old legacy systems. Experience required: - Proven … experience in delivering medium to high complexity IT projects across Legal Applications & Cloud Services in Practice Management Systems/Document Management Systems/Case Management systems - Been an IT Project Manager or a Senior Business Analyst in the past, for either a law firm or another professional services company - Strong aptitude for learning new software applications More ❯

Legal IT Project Manager - London - Legal applications Legal IT Project Manager with Legal software project management experience and a track record of the delivery of new legal software projects i.e. such as iManage, Elite 3E, SOS Connect, Visualfiles, Proclaim, ShareDO, Peppermint Aderant, or other similar DMS, PMS or CMS platforms is required by a leading law firm in central … London This is an exciting opportunity to participate in a significant software upgrade program across almost their entire software suite, including a new Practice Management System (PMS), Document Management System, and case Management system. You must have experience implementing cloud-based finance or legal application software, or replacing/upgrading old legacy systems. Experience required: - Proven … experience in delivering medium to high complexity IT projects across Legal Applications & Cloud Services in Practice Management Systems/Document Management Systems/Case Management systems - Been an IT Project Manager or a Senior Business Analyst in the past, for either a law firm or another professional services company - Strong aptitude for learning new software applications More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

ensuring alignment with regulatory and business requirements. • Advanced Test Planning: Design and execute detailed test plans, test cases, and use cases for complex compliance workflows, including obligations registers and case management systems. • UAT Oversight: Lead UAT planning and execution, including script development, stakeholder coordination, and defect resolution. • Integration & SSO Testing: Conduct robust integration testing, with a focus on … Single Sign-On (SSO), data flows, and system interoperability. • Tool Mastery: Use JIRA and other QA tools for test management, defect tracking, and agile collaboration. • Compliance Domain Expertise: Apply deep understanding of regulatory obligations, horizon scanning, and findings management to validate system functionality and business alignment. • Multi-Project Management: Manage QA activities across multiple concurrent projects, prioritising …/testing experience in financial services, with a strong focus on Compliance, Risk, or Legal domains. • Proven expertise in testing regulatory obligations registers, horizon scanning tools, and findings/case management systems. • Strong command of JIRA and other test management platforms. • Demonstrated ability to write and execute comprehensive test plans, use cases, and UAT scripts. • Hands-on More ❯

ensuring alignment with regulatory and business requirements. • Advanced Test Planning: Design and execute detailed test plans, test cases, and use cases for complex compliance workflows, including obligations registers and case management systems. • UAT Oversight: Lead UAT planning and execution, including script development, stakeholder coordination, and defect resolution. • Integration & SSO Testing: Conduct robust integration testing, with a focus on … Single Sign-On (SSO), data flows, and system interoperability. • Tool Mastery: Use JIRA and other QA tools for test management, defect tracking, and agile collaboration. • Compliance Domain Expertise: Apply deep understanding of regulatory obligations, horizon scanning, and findings management to validate system functionality and business alignment. • Multi-Project Management: Manage QA activities across multiple concurrent projects, prioritising …/testing experience in financial services, with a strong focus on Compliance, Risk, or Legal domains. • Proven expertise in testing regulatory obligations registers, horizon scanning tools, and findings/case management systems. • Strong command of JIRA and other test management platforms. • Demonstrated ability to write and execute comprehensive test plans, use cases, and UAT scripts. • Hands-on More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

on Airflow, that enables scalable, auditable detection pipelines. Data pipelines in DBT and Snowflake that serve both ML models and rule-based logic. Backend services and APIs that handle case management, automated decisioning, merchant termination workflows, and integrations with adjacent platform services. We collaborate closely with Compliance, Risk, Platform Engineering, Data Engineering, and Operations teams to continuously evolve … and machine learning engineers to build and maintain the engineering infrastructure supporting our analytical intelligence. Design, develop, and maintain backend services that support financial crime workflows, including alert generation, case management, and customer termination. Build and maintain robust, well-tested code with a focus on performance, reliability, and operational efficiency. Maintain and evolve the engineering infrastructure behind our More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

for a 3 month contract, with strong possibility of extension. Skills/Experience required : Design, integration and implementation experience in one or more of the following domains: Workflow and Case Management; Portal and web content management; Document management; Identity Access Management; Data Warehouse, ETL and BI architecture Ability to use the software architecture tools and More ❯

candidate will lead and develop training guidance to end users either through one to one sessions or classroom coaching and will deliver induction training on all Adult Social Care case management IT systems to new starters. They will provide floor walking and one to one support for social workers and other associated staff on the use of all … case management IT system, preferably Liquid Logic system and ContrOcc. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

into functional Salesforce specifications, ensuring solutions align with organizational objectives. Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements. Design and implement customer service workflows, case management processes, and automation solutions Optimize knowledge base management, Partner Support and self-service portal capabilities Configure and develop advanced Case routing, escalation, and assignment rules … as a business systems analyst on the Salesforce platform Minimum of 5+ years of experience in Service Cloud and Experience Cloud. Deep knowledge and experience in implementing Support Processes, Case lifecycle, Partner Support Management, Entitlements, Milestones, Knowledge, CTI, Chat. Strong knowledge of Service Cloud Einstein ,Prompt Builder, and Agentforce Strong understanding and hands-on experience with Salesforce configuration More ❯

Senior Enterprise Account ExecutiveLondon, United Kingdom Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As … to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound … strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case, and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility make Flowable the top choice for companies worldwide to drive operational excellence and lead transformation. We are growing, and we're looking … skillset in a high-impact role with visibility and support About Us Flowable is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process, and Decision support into a single platform. Used by many of the world's leading organizations like SAP, Dow Jones, and many other Fortune-500 companies to quickly … outstanding customer experience, and drive operational excellence. Founded in 2010, Flowable has offices in Switzerland, Germany, the US, and Singapore. We provide innovative solutions in Intelligent Automation, Business Process Management (BPM), and Adaptive Case Management (ACM), enabling the digital transformation of business processes. Our passion is to develop integrated, flexible, extensible, and powerful products and solutions to More ❯

in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives. Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation. Salary and Location Band 4, London Spine points 27-23 Starting salary … p.a. rising to £58,877 p.a. in annual increments PCS Clapham Successful candidates for the Member Response Team Manager will be able to demonstrate: Management of CRM systems, functions and applications Effective people management and development skills Ability to manage projects with successful time and budget management The main duties of the Member Response Team Manager role … analysis on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager. The role of Member Response Team Manager offers hybrid working with flexibility to More ❯

posted on Posted Yesterday job requisition id 111605-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works … our employees happier through The Sprinklr Way. Job Description Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works … to-day internal escalation point, and point of contact for clients, ensuring optima l client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Responsibilities: Serve as the technical voice of the customer and advocate for your clients' needs when escalating product issues. Be an expert on the Client's More ❯

of emerging threats, and support engagements with law enforcement as needed. Enhance and oversee the tooling and processes for the FCIU to ensure efficiency and effectiveness in intelligence gathering, case management, and investigative workflows. What we're looking for: Minimum 5 years of experience in a financial crime investigations role within a regulated financial institution, with experience in … relevant jurisdictions. Excellent analytical, problem-solving, and critical thinking skills, with the ability to translate complex data and investigative findings into clear, actionable insights for diverse audiences. Strong stakeholder management and communication skills, with a proven ability to collaborate effectively with technical and non-technical teams, as well as influence decision-making. A proactive, strategic thinker with a strong More ❯

improve decision-making, and ultimately deliver better outcomes for businesses and individuals. Our focus lies in two key areas: AI for Insurance Technology (InsurTech) - driving automation, predictive analytics, claims management, fraud detection, and customer experience through AI-driven solutions. AI for Legal Technology (LegalTech) - transforming case management, document analysis, legal research, contract review, and compliance through cutting … will act as the key liaison between technical teams and business stakeholders. You will gather, refine, and translate complex business requirements into actionable user stories and product specifications. Backlog Management and Delivery Oversight You will take ownership of the product backlog, ensuring that user stories are clearly defined, prioritised, and ready for development. You will lead sprint planning, reviews … and industry trends to ensure the product remains competitive, relevant, and innovative. The Successful Candidate: ESSENTIAL Manager level with demonstrable experience of delivering software solutions Strong communication skills, stakeholder management and client facing experience Bachelor's degree or equivalent 5+ years of experience in Product Ownership or relevant fields Who We Are Looking For: Entrepreneurial spirit with a desire More ❯

improve decision-making, and ultimately deliver better outcomes for businesses and individuals. Our focus lies in two key areas: AI for Insurance Technology (InsurTech) - driving automation, predictive analytics, claims management, fraud detection, and customer experience through AI-driven solutions. AI for Legal Technology (LegalTech) - transforming case management, document analysis, legal research, contract review, and compliance through cutting … will act as the key liaison between technical teams and business stakeholders. You will gather, refine, and translate complex business requirements into actionable user stories and product specifications. Backlog Management and Delivery Oversight You will take ownership of the product backlog, ensuring that user stories are clearly defined, prioritised, and ready for development. You will lead sprint planning, reviews … and industry trends to ensure the product remains competitive, relevant, and innovative. The Successful Candidate: ESSENTIAL Manager level with demonstrable experience of delivering software solutions Strong communication skills, stakeholder management and client facing experience Bachelor's degree or equivalent 5+ years of experience in Product Ownership or relevant fields Who We Are Looking For: Entrepreneurial spirit with a desire More ❯

this position you will be working as Lead Software Test Analyst providing end to end solution for business problem and innovative automation solutions for fast tracking releases. Department: Project Management Project Location(s): London - United Kingdom Compensation: 55.000 GBP P/A Responsibilities Responsible for requirement analysis and test plan design, test data preparation with wide coverage of functionalities … to learn. Performance testing and should be able to publish performance results using PowerBI or similar tools. Knowledge of methods, tools and technology used in software testing - jira, test case management tool, version control tool like bitbucket. Thorough Knowledge of capital markets domain, financial software and related middle and back office processes. Strong analytical and problem-solving skills. More ❯

sectors. Job Description Handling the administration of trademarks, including renewals and watch notices. Corresponding with clients, updating them on status and progress of trademarks. Supporting the Legal department with case management and file opening. Processing invoices and maintaining accurate financial records. Assisting with legal research as required. Ensuring compliance with relevant regulatory standards. Coordinating meetings, preparing agendas and More ❯

advanced, proactive support across Amazon's advertising tech suite, including Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC) - Prioritize issues using case management tools based on customer impact - Contribute to training and documentation for internal and external users - Automate standard procedures through scripting and data APIs to analyze high-volume … elements to effectively diagnose and resolve complex, platform-related issues PREFERRED QUALIFICATIONS - 3+ years of work experience in technical troubleshooting or similar - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners - Familiarity in scripting and programming, with experience in More ❯