boundaries of what's possible in home healthcare. Together, we will continue to make a meaningful difference in the lives of millions. ️ Your mission Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels … become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams. Your ability to build trust, provide proactive support, and deliver long-term value will be instrumental in driving customer retention and satisfaction. It is a 40 hour working week, 8 hours a day, 5 days a week … in lieu in the week. ️ How you will contribute: You will be the first point of contact for care agency managers, care providers and family members providing them with support and advice through various communication channels including chat, email and phone. You'll not only solve issues but proactively anticipate needs, helping to prevent problems before they arise More ❯
Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯
confidential computing) into clear, engaging language. Conduct keyword research and track trends, competitors, website traffic, and content performance using SEO tools like Ahrefs, Hotjar, Google Analytics, and Search Console. Support and evolve the SEO strategy with the Marketing Coordinator. Help structure and update website content to improve rankings and user experience using tools like Webflow and Intercom. SEM & Paid … Campaigns: Support the planning and execution of SEM campaigns, including Google Ads and LinkedIn Ads. Contribute ad copy, keyword insights, and provide recommendations for ad formats and creatives. Assist with A/B testing, ad targeting, and budget tracking. Broader Digital Marketing Support: Help manage and improve our Intercom live chat experience, including responding to user inquiries … maintaining AI conversation workflows, and suggesting improvements to drive better engagement and conversion. Support LinkedIn and Twitter/X posts and monitor performance. Support the creation and scheduling of email marketing campaigns, including mobile-friendly and industry-focused newsletters via Pipedrive CRM. Segment audiences and track engagement to inform improvements. Contribute to wider communications, sales outreach, and employer More ❯
