1 of 1 Permanent Conflict Management Jobs in London

Customer Success is an expert of our products and technology, experimentation strategy, and on growing a culture of experimentation. By relying on past experience, business acumen, and keen project management skills, the Manager, Customer Success is the driving force that enables our customers to build a highly valuable digital program. The Manager, Customer Success is responsible for a regular … for both running their digital program and in using Optimizely's platform Implement and ensuring a 'white glove' service for our customers Address risks of client churn with senior management and work through churn risks with team members Introduce new products and services to our customers Lead and participate in the creation of strategies that drive product adoption, value … realization, and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Regularly shares expertise and organizes trainings with the team to support continuous learning and improvement Ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers through the full customer lifecycle, from initial More ❯