Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Atlas Technica is proud to be an Equal Employment Opportunity More ❯
Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgement. Experience with ConnectWise or similar ticketing system preferred. More ❯
services is a plus. Hands-on technical experience required. Collaborative and positive mindset. Organized, analytical and thorough is a must. Proficient in Salesforce and Connectwise/ServiceNow, helpful. Hybrid (2-3 days in the office, meeting with customers in person). The Benefits of Working for Abacus: Generous annual leave More ❯
/or route calls through to other engineers as required. Manage your ticket queue. Accurately log and efficiently progress tickets within the ticket platform (ConnectWise). Ensure detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times. Resolve tickets within your technical ability; collaborate More ❯
Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident More ❯
Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident More ❯
Relevant experience of 3+ Years in a similar role (preference given to candidates with UK MSP experience) • Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now Qualifications: • A degree in an IT-related subject • PRINCE2 Practitioner Certification for Project Management • Microsoft Certifications would be a bonus More ❯
analytical skills to track marketing performance and improve conversion rates Minimum 3 A levels, degree preferred Background in the IT service industry Experience using ConnectWise A working knowledge of Photoshop and InDesign Experience of B2B lead generation Experience with SEO best practices and tools like ahrefs or SEMrush What you More ❯
projects Collaborate with other IT team members to address larger issues and implement improvements About you: Experience with enterprise ticketing systems such as ServiceNow, ConnectWise, Zendesk, Jira Demonstrated capability managing and supporting both Mac & Windows Device management experience with tools such as Jamf, Airwatch, Mosyle or HexNode Experience with collaboration More ❯
of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯
of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯
of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯
