Anti-Virus or EDR technologies – deploying and troubleshooting Good understanding and troubleshooting of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to more »
a Help Desk/Service role is highly desirable and will be given extra consideration. Familiarity with the following IT systems is a plus: ConnectWise, BrightGauge, IT Glue. Knowledge of IT infrastructure and equipment preferred, including PCs, servers, switches, routers, etc. more »
N3, Finchley, Greater London, United Kingdom Hybrid / WFH Options
YourRecruit (UK)
and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding more »
of IT security principles, including Firewalls, Antivirus, and Multi-Factor Authentication (MFA). Experience with a range of IT Tools is an advantage, including: ConnectWise Manage & Automate/Control And/OR Halo Datto DUO IT Glue Meraki Mimecast Site24x7 Sophos Ubiquiti/Uni-Fi Key Requirements/Skills & Experience more »
