1 to 2 of 2 Permanent Customer Analyst Jobs in London with Remote Work Options

Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process. We are looking for talented Customer Support Agent&KYC Analyst to work for our award-winning client in the Fintech and Payment Industry. Main Duties: Handle customer complaints … provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support. Maintain detailed records of customer interactions, inquiries, comments, and complaints. Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack. Review and analyze customer … AML regulations. Required Qualifications: Fluent proficiency in Japanese Strong problem-solving skills with the ability to provide reasonable solutions to customers. Prior experience in customer-oriented or KYC roles is preferred but not essential. Excellent written and verbal communication skills in English. Strong customer service skills, including empathy more »

Senior CRM Analyst, Customer Marketing Location: Hybrid working, Central London offices, 10 days in office every month. Salary: £48,000 - £55,000 plus 10% bonus, pension, healthcare, life assurance, etc. The keys to success with this role isnt how well you can create a visually stunning dashboard. Or … how scientific you can be in the analysis of customer data. Looking at why 0.1% of customers might say no or not respond to a campaign. This is about beingcreative in the use of data in a marketing context. For example - through the analysis you've carried out, making … recommendations on how to improve targeting by looking at past performance and applying this to future customer segmentation strategies, or working with the companys data science teams on next best action models and how they could be incorporated and activated into marketing activities to deliver value. Or creating data more »