17 of 17 Permanent Customer Analytics Jobs in London

leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve … customer experience, automation, operational efficient, insight generation, and cost reduction. This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity! The following skills/experience is essential: Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation. ...

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer ...

Senior Data Analyst London (Hybrid) Up to 80k This is a high-impact analytics role where you will shape commercial strategy across international markets. You will move beyond standard reporting to deliver meaningful insights that influence senior decision-making, with clear ownership of projects and the opportunity to work … wide range of stakeholders. The Company They are a well-established, consumer-focused organisation operating at scale across multiple markets. With a strong customer base and a growing analytics capability, they are investing in data to drive smarter commercial decisions. The business has access to a rich ...

Digital Analytics Manager Job Type: Permanent Salary: DOE + bonus Location: Reading – Hybrid 1 -2 days a week In Office Consultant: Mags Rendle #loveyourjob The Company Move your career forward and embark on a career within this high-profile brand. DRC are working with a highly successful retail business … opportunity to be a part of this inspiring and talented new team whilst working in a brand-new role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across ...

Data Science Consultant (Customer Data & AI) 📍 London (Hybrid) 💰 Competitive Salary + Bonus + Excellent Benefits You must have full working rights to be considered for this opportunity. 🚀 Looking to take the next step in your Data Science consulting career? We're working with a leading global consultancy that … growing its Customer Data & AI practice. This is an exciting opportunity for a Data Scientist with around 2+ years of experience to work on cutting-edge projects across Generative AI, customer analytics, personalisation, and digital transformation. You'll help leading brands unlock the value of their customer ...

Head of Analytics and Data Science London , hybrid (2 to 3 days per week) The Company They are a well known, consumer focused organisation operating across multiple business units and partner networks. Despite strong brand recognition, the central team operates with a lean, agile, and entrepreneurial mindset similar … scale up. Data is a key focus area, with significant investment in building a modern, insight driven organisation. Their work spans loyalty programmes, customer engagement, and commercial performance. The Role You will lead the combined Analytics and Data Science function, with responsibility for strategy, delivery, and stakeholder engagement ...

Senior Consulting Manager London (Hybrid – 2x Days a Week in Office) £110,000-£120,000 + Bonus Want to join a global data and analytics business as they build out a brand-new consulting capability? This is an opportunity to join an industry-leading organisation at a pivotal stage … growth, helping shape a new end-to-end analytics advisory function serving major banking, fintech, and payments clients. With high visibility, senior stakeholder exposure, and a genuine route into practice leadership, this is a standout move for experienced analytics consultants looking to step into something more strategic ...

want to build data products, not just models? Have you worked on predictive analytics that directly shape customer strategy? Are you ready to own product innovation from concept to launch? A UK-based data and analytics business is hiring a Data Scientist to support the design … delivery with proprietary data products, giving you exposure to both real-world commercial problems and scalable internal product builds. Their focus sits heavily in customer intelligence, predictive modelling and behavioural analytics across sectors including utilities, telecoms, financial services and charities. This is a strong opportunity for someone ...

hiring a Senior Engagement Manager to join a growing analytics consulting function within a global data and insights organisation. This is a key leadership role focused on delivering high-impact projects for clients across banking, fintech, and payments . You'll operate as a trusted advisor to senior stakeholders … leading complex engagements end-to-end and helping shape how analytics drives commercial outcomes across client organisations. Leeds - Hybrid with UK travel £110k-£120k The company A global data and analytics business with deep expertise across risk, fraud, identity, and customer insight. The consulting arm is expanding ...

London (Hybrid, 3 days per week) Up to £70,000 This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration ...

databases, SharePoint, Microsoft 365 sources, SaaS platforms and flat-file sources. Build and maintain ETL/ELT processes to cleanse, transform, validate and structure customer data for analytics and AI use cases. Create Lakehouse and medallion-style data architectures, including raw, curated and reporting-ready layers. Design data … models that support Power BI dashboards, operational reporting, customer analytics and business performance monitoring. Work with Azure services such as Azure Data Factory, Azure Data Lake Storage, Azure SQL, Azure Functions, Azure Key Vault, Azure AI Search and Azure OpenAI where required. Support AI and RAG use cases ...

Machine Learning experience to join our team. They will be responsible for maintaining and supporting the existing data infrastructure used to underpin our data analytics and reporting. The Data Engineer will own the company's drive into Machine Learning and AI adoption. They will be accountable for building … must align with business needs and be delivered with ROI in mind. These must complement our current, scalable data architecture. They will support the customer analytics function by developing and deploying machine learning models and techniques to deliver value around our consumer (B2C) data. The Data Engineer will ...

Role You will work closely with senior commercial leadership in a standalone capacity, owning analysis end to end and influencing strategy across marketing, customer and revenue performance. Key responsibilities include: Delivering hands on commercial and marketing analysis across multiple data sources and channels Owning attribution analysis to understand where … revenue is generated across digital and offline activity Assessing the impact of marketing spend, including complex channels such as direct mail Analysing customer behaviour, lifetime value and retention to support growth strategies Translating insight into clear, actionable recommendations for non technical stakeholders Partnering with BI and engineering teams ...

Senior Engagement Manager - Analytics Consulting London/Leeds/HYBRID UP TO £120,000 A senior, high-impact role for an analytics consulting leader to shape a growing advisory capability, lead complex client engagements, and deliver measurable commercial outcomes. OVERVIEW A global data, analytics and technology business … building a new UK analytics consulting practice. This is a senior, client-facing role focused on leading analytics-driven engagements, advising senior stakeholders and translating complex data into clear commercial recommendations. The role offers high visibility and strong progression potential as the practice grows. THE COMPANY Our client ...

leadership through whitepapers, industry POVs, and client workshops Delivery Excellen ce: Oversee consulting engagements ensuring high-quality, impactful outcomes. Partner with cross-functional teams (analytics, technology, operations) to design and deliver integrated solutions. Mentor and develop consulting teams to build CPG & Retail domain expertise. Required Skills & Experience Industry Expertise … consulting. Domain Knowledge : Strong understanding of areas such as category management, trade promotions, supply chain optimization, route-to-market, e-commerce, demand forecasting, customer analytics, and digital marketing Consulting Experie n ce : Proven track record of leading client engagements, business transformation programmes, and large consulting teams Business Acumen ...

access to internal subject matter experts where needed Working closely with the commercial and client services team to inform and deliver renewal strategy & leverage customer analytics and metrics Identifying expansion opportunities for additional revenue and cross-functional working to maximise outcomes THE PERSON: Experience in an Account Manager … Client Manager, Client Success Manager, Onboarding Manager, Customer Success Manager or similar client facing role focused on existing clients and renewals Track record working with a SaaS or Tech solution, ideally with consultative services Experience within Insurance, Financial Services or similar industries is desirable but not essential By sending ...

SENIOR ENGAGEMENT MANAGER LONDON UP TO £120,000 This is a senior, high impact role for an analytics consulting leader who wants to shape a growing advisory capability rather than step into a fixed, plug and play position. You will sit at the centre of complex client engagements, combining … problem solving, senior stakeholder leadership, and hands on delivery to drive measurable commercial outcomes. ROLES AND RESPONSIBILITIES: The Senior Engagement Manager will: Lead complex, analytics driven consulting engagements from problem definition through to value realisation. Act as the primary senior client contact, building trusted relationships and guiding executive decision ...