1 to 25 of 29 Permanent Customer Analytics Jobs in London

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

Marketing Analyst/Junior Customer Analyst Up to £35,000 Hybrid - London A fantastic opportunity to join a boutique digital agency as a Marketing Analyst , working across a range of exciting clients and projects. THE COMPANY This boutique digital agency delivers a full spectrum of data and analytics services, partnering with clients across various sectors to drive smarter … marketing and business decisions. As a Marketing Analyst , you'll join a growing analytics team, helping clients optimise their customer strategies and marketing performance through data-led insight. This is an ideal next step for someone with ~1 year of marketing/customer analytics experience looking to deepen their skills in a fast-paced, supportive environment. … THE ROLE & RESPONSIBILITIES Delivering insight reports and dashboards to visualise customer and marketing data Conducting detailed customer and campaign performance analysis to uncover actionable insights Supporting client teams by identifying opportunities for improved targeting and engagement Managing and maintaining clean, structured datasets across platforms Assisting with the implementation and optimisation of marketing analytics tools (e.g. GA, CRM More ❯

catapulting brand recognition across both local and international markets. The momentum is real, and it's only just beginning. At the heart of it all? A fierce commitment to customer wellbeing. They're leading the way in creating a safe, enjoyable, and responsible betting environment-because entertainment should never come at the cost of care. No suits. No corporate … a data-driven analyst who's passionate about enhancing user experiences, driven by insight, and thrives on turning data into action. If you love finding the sweet spot where customer delight meets business growth-this role is for you. What you'll be doing: Be a Strategic Collaborator - Work hand-in-hand with product teams, both in-house and … external, to uncover and prioritise impactful opportunities to elevate the customer experience. Test, Learn, Win - Champion A/B testing with precision, zeroing in on metrics that deliver real value. Measure What Matters - Define key metrics and KPIs that tell the story of our digital journeys-and guide smarter decisions. Make Data Beautiful - Design powerful dashboards that shine a More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

driven consumer insight services to a broad spectrum of consultancies and research agencies, as well as working directly with some of the world's leading brands. Whether conducting advanced analytics or delivering full market research programmes, this company consistently delivers creative solutions to help clients solve business issues and make better-informed decisions. This company has four core specialisms … predictive models; segmentation; brand strategy; and product & service optimisation. Customer analytics will play a key role in all of these areas. The Role They are looking for an experienced, commercially-focused, and passionate leader who will grow and manage the new customer analytics team as a senior data scientist. You will be building analytics models … using a range of data science approaches, such as machine learning and statistical techniques, along with wider analytical approaches such as time series and analytics with unstructured data e.g. NLP. They recently used gradient boosting machine learning to predict radio listening behaviour for a client, taking into account advertising spend. The Successful Candidate Is Likely To Have: Ability to More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

product development and go-to-market execution. As Director, you will own the commercial roadmap for both the Insight capabilities (current market intelligence, pricing and fundamental data) and Hindsight analytics (historical data, market retrospectives and more). You'll work with cutting-edge technologies including AI and machine learning while leading a high-performing team of product professionals. You … provide customers with intelligence wherever they need it to be effective. Responsibilities Strategic Product Leadership Define and execute comprehensive product strategy for Insight & Hindsight portfolios, balancing organisational needs with customer requirements to drive significant commercial outcomes Set the strategic agenda for multiple product domains and drive programme execution across complex, interconnected systems Propose new business models, pricing strategies and … and Hindsight focused portfolio. Interact extensively with customers to understand their business challenges and use cases in great depth Thoroughly understand competitive products and strategy, and how they influence customer decision-making Predict trends within customer segments and apply deep knowledge of how value is perceived across different market segments Drive customer-centric product development through hypothesis More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

the data leadership team in developing a "data culture" and demonstrating the value of data in our decision making Lead our efforts to develop the data science (and broader customer analytics) "brand" at Kingfisher for both internal and external audiences What you'll bring Proven experience delivering high-quality AI-based products and productionisation of Machine Learning based … Proven experience in deploying ML/AI services suing Kubernetes & KubeFlow Strong management and leadership skills - previous experience managing a team Strong influencing, communication and stakeholder management skills Be Customer Focused - constantly improving our customers' experience We listen to our customers and colleagues We innovate products and experiences to stay ahead Be Human - leading with purpose, humanity and care More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

Senior Power BI Developer Holborn, London – Hybrid (3 days in office) Up to £70,000 + benefits The Company A growing data consultancy delivering AI-powered customer analytics solutions across a wide range of industries. With a strong focus on insight automation and platform-led delivery, their work sits at the intersection of product, data science, and commercial … decision-making. The Role As a Power BI Developer, you’ll play a hands-on role in designing and building client-facing dashboards that surface key customer and commercial metrics. You’ll work closely with data engineers and stakeholders to transform raw data into clear, actionable insight—with DAX modelling at the heart of it. Key Responsibilities: Design and … working with cloud platforms, ETL tools, and performance tuning Confident leading sessions with both technical and non-technical stakeholders Why Apply his is a key role within a growing analytics function, offering the chance to fully own BI delivery while collaborating with high-level stakeholders. With complex data pipelines and end-to-end project responsibility, it's a strong More ❯

Senior Power BI Developer Holborn, London – Hybrid (3 days in office) Up to £70,000 + benefits The Company A growing data consultancy delivering AI-powered customer analytics solutions across a wide range of industries. With a strong focus on insight automation and platform-led delivery, their work sits at the intersection of product, data science, and commercial … decision-making. The Role As a Power BI Developer, you’ll play a hands-on role in designing and building client-facing dashboards that surface key customer and commercial metrics. You’ll work closely with data engineers and stakeholders to transform raw data into clear, actionable insight—with DAX modelling at the heart of it. Key Responsibilities: Design and … working with cloud platforms, ETL tools, and performance tuning Confident leading sessions with both technical and non-technical stakeholders Why Apply his is a key role within a growing analytics function, offering the chance to fully own BI delivery while collaborating with high-level stakeholders. With complex data pipelines and end-to-end project responsibility, it's a strong More ❯

Customer Success Manager at $100m funded AI MarTech SaaS $90,000-$110,000 + Bonus + Benefits + Options This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and build relationships with an impressive roster of enterprise brands. The Company AI Marketing Automation & Analytics SaaS $100m … training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Customer Success for a B2B SaaS Product Enterprise, high-touch clients Hands-on consultative approach If you feel you have the relevant experience please reply to this advert or email More ❯

re now turning their attention to direct-to-consumer growth , and supply chain optimisation is at the heart of that evolution . The Opportunity This is not your typical analytics role. You’ll be digging into everything from warehouse efficiency and stock flow to shipping costs, submission patterns, and supplier behaviour . You’ll help answer critical questions like … design and run experiments, lead on data modelling, and play a key role in scaling operations as the business continues to expand globally. What You’ll Be Doing Leading analytics across supply, operations, inventory, and fulfilment Driving insight into stock levels, warehousing capacity, and shipping economics Designing A/B tests to improve how stock is processed and stored … with cross-functional teams Working hands-on with SQL, Python, and Tableau (or similar BI stack) Feeding into the broader data roadmap, with optional paths into demand-side or customer analytics over time What They’re Looking For Experience working in supply chain, inventory, logistics, or operational analytics Confident designing and analysing experiments Proficient in SQL, Python More ❯

re now turning their attention to direct-to-consumer growth , and supply chain optimisation is at the heart of that evolution . The Opportunity This is not your typical analytics role. You’ll be digging into everything from warehouse efficiency and stock flow to shipping costs, submission patterns, and supplier behaviour . You’ll help answer critical questions like … design and run experiments, lead on data modelling, and play a key role in scaling operations as the business continues to expand globally. What You’ll Be Doing Leading analytics across supply, operations, inventory, and fulfilment Driving insight into stock levels, warehousing capacity, and shipping economics Designing A/B tests to improve how stock is processed and stored … with cross-functional teams Working hands-on with SQL, Python, and Tableau (or similar BI stack) Feeding into the broader data roadmap, with optional paths into demand-side or customer analytics over time What They’re Looking For Experience working in supply chain, inventory, logistics, or operational analytics Confident designing and analysing experiments Proficient in SQL, Python More ❯

risk and pricing strategies across the lending book, specifically for the German market Using statistical models and wider analytical tools to drive insight into book performance Wider work on customer analytics and behavioural trends, including work on acquisition and underwriting Close stakeholder interaction and work with internal teams YOUR SKILLS AND EXPERIENCE Previous experience in and knowledge of More ❯