A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting more »
London, England, United Kingdom Hybrid / WFH Options
Henderson Scott
Technical Customer Success Engineer - 100% Remote We're searching for a highly motivated and experienced Technical Customer Success Engineer to join our dynamic team. In this pivotal role, you'll become a trusted advisor, guiding customers through every step of their journey with our industry-leading … technical expertise and exceptional communication skills to ensure they achieve maximum value and become raving fans. What You'll Do: Build and Manage Strategic Customer Relationships: Proactively foster strong, collaborative relationships with technical teams at client companies. Maintain regular communication to understand their needs and ensure successful product adoption. … a smooth on boarding process. Deliver comprehensive training sessions, equip them with the knowledge and resources needed to maximise product value. Technical Support Troubleshoot customer issues, identify root causes, and implement solutions to ensure smooth operation. Escalate complex situations to internal technical teams when necessary. Product Advocate for the more »
and reliable products and services through a wide range of affordable, simple, and effective technological solutions. Position Summary: As the Home Networking Product Test Engineer, you will be responsible for ensuring the quality and performance of our networking products through comprehensive testing and analysis. You will play a critical more »
