1 to 25 of 433 Permanent Customer Experience Jobs in London

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline … user needs and business objectives in support of the company's strategic digital vision. The ideal candidate combines strong product ownership and Agile delivery experience with a deep understanding of commercial business processes and Salesforce CRM capabilities. This role manages and executes the enterprise digital roadmap across all regions ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. The Executive Technical Director operates as a senior partner to both clients and internal leadership, helping define … modern technology reshape customer experience, commerce, and business operations. They translate business ambition into technology strategy, identify and originate new opportunities, and drive the creation of innovative, AI-enabled products and experiences. This role is critical in scaling AKQA’s impact by extending CTO-level thinking across ...

technology delivery, architecture, integrations, operational excellence and the long‐term health of the technology estate. Note: The core online learning platform (content, classroom experience and core LMS) is owned and developed by Efekta’s central product and engineering teams. This role owns the technology, systems and integrations that support … English Live’s commercial operations, including e‐commerce, Salesforce and sales technology, marketing and omnichannel platforms, customer‐facing business systems, and the integration and configuration of the Efekta platform for our customers. Product ownership remains with the business and relevant product teams. Within 12–18 months, success looks like ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. Role Requirements Technical Leadership Define and drive end‐to‐end technical strategy and architecture across complex ecosystems. Lead design … senior technology partner to clients, leading strategic conversations at C‐level across AI, platforms, and digital transformation. Translate business ambition and customer experience goals into clear, actionable technology strategies and roadmaps. Shape and originate new opportunities, from early‐stage thinking through to solution definition and proposal. Lead technical ...

Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end‐to‐end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

excited about our products and strive to make our Digital experiences world class. The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across and the My Sky App, reaching millions … customers across Entertainment, Cinema, Sports, Broadband, Mobile and more. We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

helping redefine how finance will work—real-time, digital-first, and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness. You’ll be accountable for building scalable … launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service ...

ComplyAdvantage is currently hiring for a VP of Customer Experience and Services. This is a revenue-critical role at a pivotal moment. We're scaling globally and rebuilding our product suite around Mesh, our next-generation AI-native compliance platform. We need a leader to define what customer … deployment at scale. Customer Success: the health, retention, and growth of every account post-sale. Human, digital, partner, and geo-based teams. CX Strategy & Operations: the systems, priorities, and operating cadence that run the CX organization. What you'll drive Build the modern, AI-led operating model Rethink ...

Product, Support, and RevOps to drive retention, expansion, and long-term customer value. This role is ideal for someone who has scaled a CX org through a similar SMB to enterprise transition, and who is genuinely energised by the challenge of building, not just running. … your sleeves What will set you apart: Experience in fintech, spend management, payments, or financial operations Exposure to global or multi-region CX organisations Experience improving renewal forecasting, health scoring, and customer operating cadences Familiarity with building segment- specific CX models from the ground ...

ensure consistent, high‐quality delivery of the FNZ platform services, alignment to the go‐to‐market strategy, and achievement of financial, operational, regulatory and customer satisfaction outcomes. Key responsibilities include ownership of portfolio P&L performance, revenue retention, growth pipeline, margin protection, cost‐to‐serve discipline and resolution … with Service Delivery, Portfolio, Product and Commercial leadership to create a single, joined‐up client view across relationship, commercial and delivery performance. Responsibilities Portfolio & Customer Leadership Accountable for FNZ’s overall relationship, reputation and executive engagement across a defined portfolio of clients. Sets and owns portfolio‐level customer ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while … working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations ...

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape ...

language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, enterprising, customer-focused Manager of Customer Support to lead our growing customer support organization in the EMEA theater. As the manager of the EMEA … Customer Support team, you will use your deep experience to recruit and coach Level 1 and Level 2 support specialists. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You and your team will ...

Retail Regional Operations Manager Stamford Hill £50,000–£55,000 (depending on experience) + Up to 25% annual KPI-based bonus About Us We are an Ofcom registered and expanding telecoms company. We have two brands under our umbrella; One side focusing on our business division and the other … Head of Retail, this role acts as the operational backbone of the retail network. Ensuring each branch delivers a consistent, professional, and customer-focused experience. You’ll oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head ...

seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Options Hybrid – London SE1 (4 days in the office) Flexible Start Date Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client … Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. The Role ...

customers Represent Digital within the business leadership team, ensuring technology investments support commercial priorities Identify opportunities where digital solutions can improve efficiency, unlock customer value, and support business growth Lead the deployment and scaling of global digital products within the market Requirements Significant experience, typically gained over 15+ … translating customer, consumer, and market insights into digital solutions Experience leading teams and initiatives across Product, Technology, Marketing, Customer Experience (CX), and Sales Bachelor's degree or equivalent experience in Business, Marketing, Digital, Technology, or a related field Relevant certifications in digital product management, agile ...

Lead Avanade's Global Insights & CX agenda, bringing to life a critical pillar of the New Horizon strategy by shaping how we understand our clients, listen to them, engage them, and turn insight into growth. This role ensures Avanade has a clear, shared, and actionable understanding of its clients … role connects Sales, Marketing, and regional teams, ensuring insight becomes action, not reporting. The role sits at the intersection of client insight, strategy, CX, and storytelling, owning the “client truth” and translating complex signals into clear narratives that guide priorities, align teams, and influence decisions in service of New Horizon. ...

This fast-growing technology company has built one of the UK's leading marketplace platforms by combining brilliant customer experience with smart technology and operational excellence.As the business continues to grow, they are looking for an ambitious graduate to join the Operations team. You'll gain exposure … wants to build a career in operations within a growing technology business.You'll begin by spending your first couple of months in the Customer Experience team, learning how the business works from the ground up. By speaking to customers and suppliers every day, you'll quickly develop ...

work, and it’s what we show up for every day. Smartsheet is looking for a leader to help build and operate our EMEA Customer Success team. The right candidate is passionate about creating great customer experiences, growing and developing team members, creating a vision and strategy … support their teams and delivering with a high level of success, leveraging cross-departmental collaboration. As Director, Customer Success you will oversee the Select and Commercial Customer Success teams in EMEA. This person will work with their sales counterparts to determine the needs of our customers to make ...

enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly. Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real‐world production … Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long‐term customer outcomes and adoption. About the Role We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‐solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients ...

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team ...