1 to 25 of 159 Permanent Customer Experience Jobs in London

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience … discounts etc) Key skills: Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASEREADBEFOREAPPLYING* PleaseensureyourlocationisclearonyourCV/application.Astherolerequires2days/month on siteinLondonsometimesatshortnotice-locationisafactor,applicationswithoutlocationmayberejected *PLEASEDONOTCALLTHESWITCHBOARDTODISCUSSAPPLICATIONS* DuetohighvolumewecannotdiscussindividualapplicationsoneofourConsultantswillcontactyou ifyourapplicationissuitable. ...

strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience. You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity … satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development. What ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Company An established, consumer facing tech business is growing its Insights team and is hiring a Senior BI Analyst to partner closely with Customer Experience, Product, and Operations teams. The role You will sit within an Insights function that works hand in hand with the Customer Experience team. Your focus will be on making data accessible, delivering deep dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction. Day to day, you will Build and maintain dashboards tracking customer experience metrics Lead the migration of dashboarding into scalable ...

Company An established, consumer facing tech business is growing its Insights team and is hiring a BI Analyst to partner closely with Customer Experience, Product, and Operations teams. The role You will sit within an Insights function that works hand in hand with the Customer Experience team. Your focus will be on making data accessible, delivering deep dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction. Day to day, you will Build and maintain dashboards tracking customer experience metrics Lead the migration of dashboarding into scalable ...

strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience. You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity … satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development. What ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … Implementation, Client Implementation, Excel, Advanced Excel, Data Analysis, Data Reporting, Data Insights, Customer Analytics, Business Intelligence, Customer Support, Customer Experience, CX, Project Management, Customer Projects, Upselling, Cross-selling, Revenue Growth, Account Expansion, Renewals, Retention, Churn Reduction, B2B SaaS, High Growth Startup, Scale-up, Tech Startup ...

ServiceNow Platform Implementation Solution Specialist Location: UK Overview A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions … IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow implementation experience across CX, TX, and EX workflows. Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints. Technical proficiency in JavaScript, HTML, CSS, Glide ...

ServiceNow Platform Implementation Solution Specialist Location: UK Overview A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions … IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow implementation experience across CX, TX, and EX workflows. Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints. Technical proficiency in JavaScript, HTML, CSS, Glide ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

ServiceNow Solution Architect Location: UK Security Clearance: SC required ideally Overview A client-facing ServiceNow Solution Architect role within a UK-based Digital Customer Experience practice. The role focuses on pre-sales, solution design, and end-to-end delivery of ServiceNow implementations across enterprise clients. Responsibilities Lead … senior point of contact for client stakeholders up to C-suite level. Design and deliver ServiceNow solutions aligned to business and customer experience goals. Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership. Required Experience Strong ServiceNow platform expertise across ITSM, ITOM, HRSD ...

ServiceNow Solution Architect Location: UK Security Clearance: SC required ideally Overview A client-facing ServiceNow Solution Architect role within a UK-based Digital Customer Experience practice. The role focuses on pre-sales, solution design, and end-to-end delivery of ServiceNow implementations across enterprise clients. Responsibilities Lead … senior point of contact for client stakeholders up to C-suite level. Design and deliver ServiceNow solutions aligned to business and customer experience goals. Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership. Required Experience Strong ServiceNow platform expertise across ITSM, ITOM, HRSD ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Monday to Friday (37.5 hours) Roles and Responsibilities: Develop and optimize web applications using the Angular framework, ensuring alignment with business OKRs and enhancing customer engagement and satisfaction metrics. Implement experimentation, optimization, and personalization strategies to improve UI performance and deliver a seamless user experience. Collaborate with cross-functional … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

Customer Data & Strategy Intelligence Manager (individual contributor) - 12-month + contingent worker Central London office - hybrid working 2 days per week Salaries in the region of £50,000 - 60,000 DoE J13049 Candidates must have full UK working rights without sponsorship requirements. A global leader in the design, marketing … consumer brands. Seeking an experienced, passionate and motivated individual to join the Global Customer Intelligence & Experience organization. Reporting to the Senior CRM & CX Manager, the successful candidate will be a strategic, data-driven, and analytical individual, holding proficient experience setting strategy within teams and reporting structures ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. … role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud ...

career progression, and long-term prospects. Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play … internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged ...

Onboarding Specialist Fully Remote 1 year FTC £30k Your New Role Working within the Customer Experience department, you will join the team as an Onboarding Specialist. In this role, you will manage the key handover point for customers after point of sale, guiding schools through their onboarding journey … from initial setup to confident use of the service. You will ensure a smooth start to the customer experience and coordinate handovers to trainers while resolving queries efficiently. To Ensure Your Success You will have previous customer-facing and onboarding experience, with strong communication, presentation ...

full market release. This is a fixed-term maternity cover (part-time, 3 days per week) role. You will manage a small Product and CX team and drive prioritisation for the wider engineering team to deliver a roadmap that achieves product-market fit, user adoption, and long-term innovation. While … term technical strategy. Adapt roadmap with agility to respond to user feedback, market trends, and evolving business goals. Lead a cross-functional Product and CX team to deliver new features,enhancements, proofs of concept, and experiments. Shape long-term product and business strategy, aligning with company vision and growth objectives. ...

hiring for Senior Account Manager role for London, UK location, Job Role: Senior Account Manager Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

Senior Product Managers to lead and develop the global systems/capabilities/for online learning and assessment technology and teams in meeting customer needs and solving customer problems, through excellence in customer experience. One role will be focusing closely on ground breaking AI Product delivery including … candidates to be work from their local office site either Stratford, London, or Edinburgh or Cardiff at least one day weekly. Essential Skills Demonstrable experience of agile delivery Knowledge and understanding of current Online learning and assessment developments and their application for the English Language Learning and Assessment business ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

AbsoluteLabs AbsoluteLabs is a business and technology consulting and digital transformation services company. We help organisations stay competitive and innovative by anticipating rapidly changing customer behaviours. Our strength lies in delivering tailored, outcome-driven solutions across cloud, data, platforms, and enterprise systems—helping clients adapt, scale, and innovate … translate business challenges into robust technical solutions. The ideal candidate will come from a service-based or digital transformation consultancy background, with strong experience operating in complex, multi-system environments. Experience across customer-centric domains (including retail, consumer, or similar industries) is preferred but not mandatory. ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business target list ...