1 to 25 of 190 Permanent Customer Experience Jobs in London

aims to disrupt this status quo by providing technology-enabled solutions that prioritize trust, transparency, and maximum value for sellers. We are growing fast. Customer volume is currently doubling roughly every two months, and we expect to have over 1,000 live customers within the next 3–6 months … operating system that allows us to deliver consistently better outcomes for customers at much greater volume. We are looking for a Head of Operations & Customer Experience to own and scale the operational engine behind Flyp’s marketplace. This is a high-ownership role for a proven operator ...

validation and quality of operational readiness documentation for a wide range of managed services across Unified Communications & Collaboration (UC&C), Customer Experience (CX), and Security & Connectivity solutions. You'll play a pivotal role in protecting service quality, reducing operational risk and ensuring support teams are fully equipped … Autotask, Salesforce or similar platforms. Knowledge of one or more of the following solution areas: Unified Communications & Collaboration (UC&C) Customer Experience (CX) Security & Connectivity Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD-WAN or SASE. Experience within highly regulated sectors ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

. Role – We are seeking an experienced Salesforce Administrator with hands-on expertise in Agentforce Chatbot and Salesforce Service Cloud to support a major customer experience transformation programme. This role will focus on configuring, optimising, and supporting AI-powered conversational experiences across web and mobile channels, helping … deliver seamless digital customer support and self-service capabilities. Working closely with Product Owners, Business Analysts, Engineering teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain ...

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within … Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions ...

networking. Conduct discovery calls, customized demos, and presentations to prospective customers. Actively engage with key team members who share a passion about customer success. Effectively sell the value of Netcore to key stakeholders within the account while navigating a multi sponsor sales process including stakeholders across product, engineering … look for? Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction. 3 - 10 years of closing Enterprise SaaS Experience in the marketing technology space with particular emphasis on email and marketing automation Strong understanding of SaaS unit economics. Experience in building, leading ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … retention and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards ...

AI. With continued investment in its Microsoft Business Applications practice, this is a key hire within a growing team focused on developing strategic customer relationships and expanding existing Microsoft engagements. You’ll work closely with consulting, delivery, customer success, and Microsoft alliance teams to help customers maximise … across the wider Microsoft ecosystem. Role Summary We’re looking for a Microsoft Dynamics 365 Business Applications Account Manager with 3–5 years of experience managing and growing enterprise customer relationships across the D365 ecosystem. This role is centred around account growth, customer engagement, and strategic expansion ...

pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy … operating model evolution, and large‐scale organisational change. Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance. Provide day-to-day executive leadership , bringing structure, direction and momentum to multidisciplinary ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team in managing strategic ...

Reporting to: IT Operations Manager Working pattern: hybrid - typically 4 days in the office. Purpose of the role The Event Technology Lead is a customer-facing role in the Technology department, responsible for coordinating the delivery and review of event-related technology services at Excel London. The role provides … event delivery. The post holder helps ensure that technology services sold are achievable, supported and delivered in line with Excel's technical standards and customer expectations. Excel delivers large-scale, technically complex events where network connectivity and digital services are business-critical and commercially significant. This role exists ...

support enterprise applications Contribute to database platform improvements, resilience and performance optimisation initiatives Essential Skills for the Oracle Database Engineer: Strong Oracle DBA experience across: Oracle 11g, Oracle 12c, Oracle 18c, Oracle 19c, Oracle 23ai Strong Oracle PL/SQL development experience Database performance tuning and optimisation expertise … Strong Bash/KSH Shell scripting experience Experience with: RMAN, Data Pump, Export/Import utilities, Backup and recovery, Flashback technologies, Database migrations Strong troubleshooting and analytical skills Experience supporting enterprise-scale Oracle database environments Desirable Skills for the Oracle Database Engineer: Oracle Certified Master (OCM) certification ...

transformation journey. We’re looking for an experienced Senior Product Manager to own and optimise one of the most commercially critical areas of the customer experience - the Product Detail Page (PDP). This role will play a key part in shaping how customers discover, evaluate and purchase products … wider browsing journey. What You’ll Be Doing Own the PDP Vision & Roadmap Define the long-term vision for PDP experiences aligned to conversion, customer experience and brand goals Use qualitative and quantitative insights to identify friction points and opportunities across the customer journey Build and prioritise ...

transformation journey. We’re looking for an experienced Senior Product Manager to own and optimise one of the most commercially critical areas of the customer experience - the Product Detail Page (PDP). This role will play a key part in shaping how customers discover, evaluate and purchase products … wider browsing journey. What You’ll Be Doing Own the PDP Vision & Roadmap Define the long-term vision for PDP experiences aligned to conversion, customer experience and brand goals Use qualitative and quantitative insights to identify friction points and opportunities across the customer journey Build and prioritise ...

Role: Customer Success Executive Type: Permanent Salary: Up to £40,000 plus bonus & benefits Location: Hybrid - remote with travel to customer sites 1-2x per month iO Associates are searching for a Customer Success Executive to join a growing healthtech business supporting NHS and wider healthcare … customers to develop, optimise and embed digital clinical pathways. This is a customer-facing, relationship-led role where you'll act as a trusted point of contact across multiple stakeholders, helping customers adopt the platform successfully from onboarding through to implementation and ongoing optimisation. You'll sit between customers ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

+ Uncapped Commission Hybrid Working About The Company Market-leading technology platform supporting thousands of hospitality businesses across Europe Helps restaurants increase bookings, improve customer engagement, and drive revenue growth Fast-growing international business with a strong presence in the UK market Dynamic, high-performance culture with excellent progression … with clients to maximise retention and platform adoption Conducting regular account reviews to identify growth opportunities and improve performance Managing a high volume of customer interactions in a fast-paced environment Supporting clients with best practices, product adoption, and commercial recommendations Working closely with internal teams to ensure ...

maternity leave, you will step into a visible position owning both delivery and strategic direction across CRM. This is an opportunity to shape how customer engagement is delivered across channels while influencing a significant platform migration. The Company They are a high-growth, market-leading organisation operating at scale … with a strong digital and marketing function. The business is investing heavily in customer experience and marketing technology, with CRM transformation central to this strategy. You will sit within a well-established marketing team, working closely with senior leadership and cross-functional stakeholders. The environment is fast-paced ...

eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing ...

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

Product Owner London (Hybrid) Up to 50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

Software & Services (UK, Europe Focused) Budget : GBP 130-140K/Annum + 35-40K Bonus/Incentive Location: London, UK Desired Industry Experience: 12+ years Relevant Experience: Account Management, IT Services, Logistics/Supply Chain Academic Qualification: B.E./BTech/MCA/MBA Job Summary … seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. ...

remote hands at a client site, or representing Total IT at a kick-off meeting. The role blends project delivery, deployments, field service and customer experience it is not a pure projects-only role, and we are not looking for somebody who wants one. Above all, this … Total ITs culture and one of the reasons we win and retain premium clients. You will deliver a white-glove onboarding and installation experience for every client. Reporting to the PMO Officer, while working closely with the Service Desk Manager to support remote hands activities, client onboarding and site ...