1 to 25 of 188 Permanent Customer Experience Jobs in London

millions of customers browse, discover, purchase, and engage online. THE TEAM You'll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys. You will lead two experienced managers … post-launch validation - partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life. Key responsibilities include: Customer Journey & Optimisation Own end-to-end CX for selected digital product areas. Identify friction points and champion solutions with Product/Tech teams. Ensure site functionality, features, and promotional components perform as intended. Represent the business throughout … to drive a structured optimisation roadmap. Leadership & Collaboration Manage and develop two managers plus their supporting teams. Confidently challenge and influence senior stakeholders at global and regional levels. Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups. SKILLS & EXPERIENCE REQUIRED Strong digital or ecommerce background Proven experience delivering journey improvements, A/ More ❯

A, regardless of their background. We're on a mission to create the most effective learning experiences in the world, and distribute access to everyone. About the role Our Customer Experience team plays a vital role in our success, representing our students and ensuring we deliver world-class service at scale. We're a small, fast-growing team … at an exciting stage of our journey, and we're looking for dedicated freelance Customer Service Specialists to join us. You'll work closely with our core team of four, supporting all customer service tasks and initiatives across students, parents, teachers, and schools. You'll also help our wider team of 40 Tutors deliver the best possible learning … experience. This role offers a unique opportunity to gain hands-on experience across every part of the Customer Experience department while collaborating with teams in Engineering, Content, and Learning. You'll also be involved in AI initiatives, helping improve our AI communications, manage knowledge bases, and ensure our technology continues to deliver outstanding support. It's an More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company-we are a global leader that … is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Customer Success Manager, EMEA to join our growing Customer Success team in EMEA. This role will be based in the Greater London area on a remote basis with a requirement for regular travel … Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role … is crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service … lifecycle, promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services More ❯

ll also play a key role in setting the team up for success, from onboarding and training SDRs, Regional Account Managers, and Account Directors, to ensuring workflows, pricing, and customer agreements run smoothly. The ideal candidate will have experience in sales/revenue operations and a passion for turning insights into actions Outcomes in the first 3 months … and obtain a good understanding of how data flows around the business and how different functions connect. Implement a communication structure between Sales, Marketing, and Customer Experience (CX) Develop relationships and trust with all members of the sales and marketing team, obtain a deep understanding of their roles, regions and challenges along with understanding what is working well … a range of key business drivers and both sales and marketing team performance. Provide training and onboarding for SDRs, Regional Account Managers, and Account Directors on workflows, pricing, and customer agreements. Deliver regular and ad-hoc analysis on key drivers (renewals, prospecting, lead generation) to Sales, Customer Experience, and Marketing, highlighting issues and recommending actions. Drive data More ❯

Type: Permanent Role Overview : We are seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational efficiency, and agent … productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational needs and long term strategic goals. Key Responsibilities: Own and define the product … roadmap for contact centre tools, with a strong focus on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.). Prioritise the backlog based on business value, impact, and customer insights. Translate business requirements into clear epics, user stories, and acceptance criteria. Ensure the product vision aligns with company goals and customer experience strategies. Contact Centre Platform Expertise Lead More ❯

technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will … not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and … implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and More ❯

Designer, you will play a strategic role in shaping the future of our B2C experiences across the UK and US markets. You'll partner with Product, Engineering, Marketing and Customer Experience leaders to deliver holistic user experiences that are conversion-optimized, accessible, and scalable. In collaboration with the Senior Brand Strategist & Creative Director, you will drive strategic initiatives … advocate for design solutions and strategy at the executive level Partner with Engineering to ensure implementation fidelity and with Marketing to bring the brand promise to life across the customer journey, from high-performing landing pages to in-product experiences Guide the evolution and governance of our design system (Lotus) across the product suite Requirements What you'll bring … 7+ years of in-house (brand-side) product design experience with a focus on consumer-facing digital products, demonstrating measurable impact on both user experience and business outcomes 4+ years of experience driving product design initiatives and leading or mentoring designers in e-commerce or marketplace environments Expertise in Figma and prototyping tools, with strong visual design More ❯

managing a Product Designer and Product Analyst. Responsibilities: What You'll Be Doing Create and get buy-in to the product strategy that identifies and solves the most important customer and business problems. Define a product roadmap that effectively balances short-term commercial goals with long-term vision. Collaborate with the Product Designer, Product Analyst and Engineers to execute … up processes that empower the team to be maximally effective. Be relentlessly outcome oriented to ensure the business delivers on its goals. Invest in amplifying the voice of the customer within Freddies, ensuring that our decisions are rooted in qualitative and quantitative insight. Manage and train the Product Analyst to find and present actionable insights. Work with the Product … Designer to optimise the user experience of the product, ensuring a seamless, intuitive, and enjoyable customer journey from landing on the site and subscribing, to receiving deliveries and managing subscriptions. Blend best practices with targeted experimentation that will maximise the website's performance against conversion, customer retention and LTV. Ensure we're following ecom best practice across More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

confident working independently but know when to collaborate to keep projects moving. You've worked directly with users to shape technical requirements and care deeply about delivering a great customer experience. Staying up to date with tech trends excites you, and you're eager to implement simple, effective solutions that make a difference. In this role, you'll work … this role, you will Discuss requirements directly with our tax team to vertically design new features from frontend to backend and everything in between. Design, develop and maintain our customer-facing app and internal back-office tool. Drive architectural decisions and optimise efficiency across the tech stack. Keep a keen eye on the customer experience to proactively … collaboration skills. 2+ years writing production-ready code for frontend as well as backend. React (Typescript) + Golang 2+ years writing SQL (Postgres) for query optimisation, migrations and analysis. Experience with serverless applications, containerisation (e.g. Docker) and CI/CD. Experience in managing cloud services like Google Cloud and AWS. Bonus points Startup experience Experience with More ❯

Senior Data Analyst - Customer Experience £65,000 + 10% Bonus + Equity (Exit Expected in 1-2 Years) Fully Remote (Quarterly meet-ups in London/Brighton - expensed) We're partnered with a high-growth, mission-led tech company in the subscription and marketplace space , backed by recent investment and valued at over $100M . They're scaling … has real value . This is a key hire in a small but growing data team that's helping the business become more data-driven, shaping how product and customer decisions are made. You'll be joining a close-knit, passionate team that truly loves what they do and the community they're building. The Role You'll join … as a Senior Data Analyst focused on Member/Customer Experience , working closely with Product, UX, and Engineering teams. Your work will directly impact metrics like churn, renewal rates, and lifetime value , driving insights that improve the customer journey from start to finish. You'll: Partner with product teams to run and analyse experiments and validate hypotheses. More ❯

alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends … and inclusive culture. · Balances quality and speed of delivery, demonstrating sound judgment under pressure. · Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications · Educated to degree level or equivalent work experience · Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage More ❯

alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends … and inclusive culture. · Balances quality and speed of delivery, demonstrating sound judgment under pressure. · Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications · Educated to degree level or equivalent work experience · Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage More ❯

times a month Salary up to £80,000 This is a great opportunity to join a high growth data function within a well known retail brand. Sitting within the Customer and Data team, you will play a key role in transforming how the business understands customer behaviour and uses data to improve decision making, performance and customer … strong senior backing and continued investment which creates clear opportunities to grow your career. The Role * Build and lead the development of self serve dashboards to support commercial and customer decision making* Lead workflow automation and integration using Databricks, Airflow and Power Platform* Support data enablement and data architecture across the business* Own customer data tools that help … understand customer behaviour and improve experience* Work cross functionally with marketing, customer, product and internal data teams* Manage and grow a high performing analytics team* Drive the data and automation roadmap while promoting best practice across the function Skills and Experience * Strong stakeholder and team leadership experience* Power BI and SQL expertise* Databricks and Airflow More ❯

AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function. Customer Success at Auror Customer Success at Auror is high impact. As we bring on some of the world's largest retailers, a lot of our time is spent … with our customers. We have an incredible NPS score of 66 and continue to have high engagement and satisfaction from our customers. About the role The role of the Customer Success Specialist is to engage, empower, and support our community of crimefighters. You'll work closely with and support our Customer Success Managers to help retailers and police … you'll help drive adoption and success across some of the UK's largest retailers. Your responsibilities There are two parts to the role: 1. Support - Providing a great customer experience to our user community Deliver an excellent experience for our Auror user community, supporting store teams, field loss prevention, and police users Respond to questions via More ❯

eCommerce EMEA to join our fast growing & dynamic global eCommerce team. You will be working close to the UK based eCommerce team & multiple teams across the organization, evolving our customer experience, processes, and representing go-to-market strategies into the EMEA region for the features we build including the improvements, and expansion plans for FMIC brand websites & digital … ecosystem. By placing product discovery, customer engagement and revenue potential at the forefront, you'll be marshaling and nurturing engineers, designers, and marketing representatives to build and deliver a best-in-class direct-to-consumer experience for our customers in the EMEA region within a 'think globally, act locally' mind set supporting our growth goals. The role demands … objectives. Be the arbiter of truth: collect, contextualize, and drive decisions through data. Solicit feedback and explore the best-in-class landscape. Strike a balance between our business objectives, customer needs, and technological capabilities. Drive innovative thinking in the team, pushing into new territory and capabilities. That means pushing engineers, designers, and other team members further than they may More ❯

Role: Director - Sales – UK/Europe (Logistics/Supply Chain ) Location: London UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales credentials. Candidate should have Solution … selling and new account generation experience in Customer Experience Management Solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutions across different technology platforms in Logistics and Supply chain domain. Academic Qualification : Bachelor’s degree in computer science or IT will be an added advantage. Role Description: Achieving booking, billing and profitability targets … closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for CXM, CCM, CRM, Data Analytics and Integration solutions and services . Understanding & experience in Logistic and Supply chain domain Setting customer expectations consistent with service offerings and delivery potential. Building credible and lasting relationships with prospects and customers for repeat business. More ❯

footprint in the telecommunications industry. You’ll lead the charge in securing strategic partnerships with telecom operators, service providers, and technology innovators, helping them transform networks, digital services, and customer experiences through cutting-edge technology. This is a newly created role within a high-impact Go To Market (GTM) team in the UK. Role Overview Title: Senior Business Development … and closing deals. Applying consultative sales approaches to position complex digital, software, and network solutions—covering areas like network modernization, cloud transformation, digital services, and customer experience (CX) initiatives. Collaborating with delivery, product development, and marketing teams to craft compelling client propositions and tailored campaigns. Representing the organisation at industry events, conferences, and client meetings to strengthen our … presence in the telecommunications market. Main Skills Needed Proven experience selling IT services, software solutions, or platform delivery to telecom operators, service providers, or related technology partners. Strong track record in consultative selling, strategic account management, and closing enterprise deals. Established network of contacts within the telecommunications sector is essential. Excellent presentation, negotiation, and relationship-building skills with C More ❯

Job Title: Manager, Content Design Overview: Overview The Customer Experience Design (CXD) Team within Corporate Solutions is looking for a seasoned Content Design Manager to develop and own our content strategy and ensure quality consistent experiences across B2B products and services. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, detail … managers to ensure that our products are easy for end customers to use and understand. You'll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story in partnership with content design team members. Specifically, that includes content guidelines and patterns, site architecture … management and localization. As a key contributor to the CXD team, you'll scale the overall product strategy using content standards, ensure consistency across touchpoints, and elevate our product experience voice to meet the needs of corporates, issuers, suppliers, acquirers, and cardholders while upholding Mastercard's high standards for client experiences. Responsibilities: ·Lead the long-term content design vision More ❯

network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer ‘ecosystem’ as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Management Consultant, Song Service CL9 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each … business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯