1 to 25 of 927 Permanent Customer Experience Jobs in London

Director of Customer Experience Overview We are seeking a strategic, customer-obsessed Director of Customer Experience to lead and elevate every aspect of our customers' journey-from purchase and onboarding, through implementation, to ongoing product use, adoption, and advocacy. This leader will be responsible for shaping a seamless, high-quality experience across all touchpoints … ensuring our customers achieve maximum value from our solutions. Key Responsibilities Customer Journey Ownership: Own and optimize the end-to-end customer experience, including purchasing, onboarding, implementation, product usage, and adoption. Map and continually refine the customer journey to identify and eliminate friction points. Customer-Centric Culture: Champion a customer-first mindset across the … organization. Foster a culture where every team member understands and prioritizes customer needs and satisfaction. Strategy & Execution: Develop and implement customer experience strategies that drive satisfaction, retention, and loyalty. Works alongside Competitive Intelligence teams to benchmark our strategy and execution relative to competition. Set clear goals and KPIs, and measure the effectiveness of initiatives. Cross-Functional Leadership More ❯

Senior Customer Experience Analyst Runa is pioneering a first-of-its-kind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of today's low-volume, high-velocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and … Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers. The Role The Customer Experience team is the key point of contact for business customers, partners and consumers for any issues they may have within the end to end payout journey, from … with customers, brands, data processors and internal teams to establish the right resolution to problems. We collaborate with teams across the business, including Partnerships, Finance and Product, to improve customer journeys based on feedback/trends/themes from the incoming contact we receive. As a Senior Customer Experience Analyst, you will be responsible for addressing, and More ❯

Technologies: user interfaces User experience customer experience CX UX UI Adobe Zeplin InVision Sketch Are you a seasoned UX/UI Designer who has a passion for Brands? Is your craft your art? Do you have a proven solid record of User-Interface, User Experience/Customer Experience? Do you thrive and enjoy working … UX) with a can-do approach, to be involved in an exciting project where you will re-design a global website for a large multinational Beverage client. The successful CX/UX - UI designer will be joining a team of creatives, strategists, PMs/Client Engagement managers, and be an active part of the complete re-imagination of the Customer and User Experience (CX/UX - UI) and re-launch of a big brand identity. We need people that love their craft and work well as part of a team! SKILLS: Excellent experience designing User Interfaces and branding Strong Corporate experience with Customer Experience/User Experience design, including branding and layout (CX More ❯

Hybrid Clear diversity policy Paid training opportunities On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Company profile - Cyber Security As a Customer Success Executive will be working for a … cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public. Job description – Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success … and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to … scale faster while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with … multiple teams to consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user More ❯

a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors. Reporting to the Chief Revenue Officer, the VP of Customer Experience will lead the post-sale customer journey from contract signing through renewal and expansion. This commercially focused leader will have responsibility to coach, mentor and train … functional leaders to identify white space, cadence and value driven customer engagement, create and measure against mutually agreed upon north stars, develop and deploy outcome driven success plans and accurately forecast renewal and growth metrics. Our Core Values Humanity First : We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another. Customers … fields, with at least 5 years in a senior leadership role. Proven track record of improving customer satisfaction and retention metrics. Strong analytical skills and experience with CX tools and platforms (e.g., Zendesk, Salesforce, Qualtrics). Exceptional communication and leadership abilities. Experience in architecting and rebuilding customer experience organizations through value creation Bachelor's degree More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable impact … strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give … client stakeholders, influencing key decisions and guiding long-term transformation.Collaborate with client services teams to identify opportunities for growth and innovation.Support new business pitches and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact More ❯

Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon Spain Services, S.L.U. - B76 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation … of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle … time with your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness More ❯

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding-seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming … bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including … Customer Success, Account Management, or related roles, preferably in tech or SaaS. Proven ability to manage and grow customer relationships in a SaaS environment. Experience with CX (Customer Experience) and UX (User Experience) is a plus Problem-solving mindset with proactive solution focus. Strong project management abilities and keen attention to detail. Demonstrated ability More ❯

RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product … quality and customer returns). As a … Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and visual), supervised and unsupervised techniques, multi-task learning, multi-label classification More ❯

time basis for 12 months. This role will be based in our Merton office. Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience. KEY REPSONSIBILITIES Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e … key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with internal and … experience in data reporting and analysis using SAP and Excel to inform strategic decisions. Design & Customer Experience: Expertise in UI, UX, and Customer Experience (CX) to enhance user engagement and satisfaction. Japanese (Mandatory)/Chinese (Preferred but not essential)/English (Mandatory) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact More ❯

Principal - Digital Marketing & Customer Experience Strategist, UK Lead Consultant Role - Principle - Digital Marketing & Customer Experience Strategist Technology - Marketing & Customer Experience Technology Location - UK Compensation - Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted … advisor to customers and also to internal stakeholders in driving customer's and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client's marketing initiatives. Experience • 15+ years of overall industry experience in defining & implementing … strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management • 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. • 10+ years of experience with data analytics tools (e.g., Google Analytics, Tableau) and leveraging data to drive decisions. • Expertise in consumer experience design, with More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers - connecting the customer's … in the UK HQ, they embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences through market leading tech for … both online and offline interactions - whether that be across mobile phones, tablets, computers, or a personal experience with a brand representative. Product Owners are key team members owning and developing the product vision and strategic intent, defining and validating business cases, determining KPIs, gathering and developing requirements, optimising the product portfolio and creating and owning the product roadmap and More ❯

are able to commute to HQ in London, Chiswick twice per week London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can … we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We're looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in More ❯

performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations to deliver high-quality … Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. Write clean, efficient SQL to transform and extract data from large, complex datasets. Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. Ensure quality and maintainability by following team standards for documentation, scalability, and testing. Collaborate cross-functionally with BI Developers … either our London or Nuneaton office. The Person Core Skills & Behaviours SQL proficiency: Comfortable querying, joining, and transforming data for reporting and analysis. Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations. Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences. Delivery ownership: Manages own tasks independently More ❯

Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over … Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the … end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product, and content strategies. Translating business requirements for the CI/A team to deliver relevant data and More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of customer interactions across 110 countries. The team helps global … supporting with the design of content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses, landing page testing and funnel … to quantify performance of models and product. Work with big data, using data science techniques and alongside engineers to define data pipeline needs. We would like you to have Experience with Personalisation and Experimentation solutions is essential, preferably in a retail, ecommerce or multi-channel environment. The ability to understand stakeholder requirements, desired outcomes and setting performance KPIs that More ❯

be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you … will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission of the Customer Success Manager extends to ensuring that these proactive efforts delivering a … positive customer experience organically and results in contract renewals and potential expansion opportunities Role Responsibilities Act as a trusted advocate for your customers, driving their success through effective adoption and value realization of Magnet's products and services. Use Gainsight to manage customer 360-degree (C360) view and ensure stakeholders have useful product data at the right More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support … in the CRM are updated with accurate tags, classifications, and customer context. Insights & Continuous Improvement Capture and share customer feedback, usage trends, and product friction points with CX and Product teams. Collaborate in team retros, QA sessions, and process improvement initiatives. Support Voice of the Customer activities, CSAT/NPS feedback loops, and churn pattern analysis. Natural … all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and CX based on customer insights. Experience in a technical support or service desk environment (1 - 2 years minimum). Strong understanding of Windows, Mac, and mobile operating systems; familiarity More ❯

A-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step … in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream - this is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program! Key job responsibilities • Strategic Leadership … entire lifecycle of projects from conception to delivery, ensuring alignment with program goals. Conduct regular reviews with senior leadership, including Directors and VPs, to communicate progress and strategic direction. • Customer & Seller Experience Enhancement: Spearhead initiatives to improve customer and seller experiences across multiple dimensions, including defect reduction, claim avoidance, remediation processes, and cost efficiency. Collaborate with product More ❯

building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are seeking to hire an experienced Manager for our Customer Success Engineering (CSE) team who has a strong focus on both velocity and quality and a desire to deliver a customer experience beyond all expectations. This role … inherits an existing team with a variety of experience levels with the opportunity to build out further to ensure an adequate level of coverage for our customers. You will join two other regional managers and find a set of well documented processes, policies, and expectations, although there is considerable scope and expectation to re-evaluate and simplify these, in … continually improving outcomes for customers alongside our efficiency. You will be driven by working with and expanding the team with exceptional people who care deeply about providing the best customer experience, and this will be reflected in your approach to hiring-world-class talent that understands the right balance between digging deep and moving fast. You won't More ❯

Principal Product Manager Tech, Amazon Detail Page At the heart of Amazon's e-commerce platform lies our Customer Experience ecosystem, which shapes how millions of customers discover, evaluate, and purchase products. We're seeking a Principal Product Manager who's passionate about delivering exceptional customer experiences at massive scale. In this role, you'll own the … product strategy and roadmap for critical Tier 1 services that power Amazon's Product Detail Pages, serving billions of customer interactions daily with 99.999% reliability. As a Principal Product Manager, you'll collaborate with engineering teams, UX designers, and business stakeholders to define and execute the vision for our next-generation customer experience platform. You'll need … to balance technical constraints, business requirements, and customer needs while making strategic decisions that impact Amazon's core shopping experience globally. Join us in shaping the future of online shopping by ensuring Amazon's customer experience platform remains industry-leading in its capability, reliability, and innovation. Your product leadership will directly impact how millions of customers More ❯

Join Cisco's Customer Experience (CX) team, where we are dedicated to helping our customers achieve value realization and business growth through Cisco's innovative technologies and services. As a CX Principal, you will play a key role in driving customer success by orchestrating CX resources to promote adoption and deliver impactful outcomes. In this role, you … customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success. As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You … will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention. Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges More ❯

Manager, Amazon Customer Insights Job ID: Amazon Japan K.K. - A25 About the Role: We're seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI), our strategic market research platform that delivers actionable customer intelligence to our vendor partners. As the owner of shopper CX you will drive … a more engaging Amazon experience for customers and more customer decision making in our vendors, accelerating the Retail flywheel. Why Amazon? • Opportunity to shape the future of how customers interact with our product and Amazon • Work with world-class talent across product, engineering, research and business teams • Highly visible role with significant executive exposure and growth potential • Competitive … base salary, bonus and equity This role is onsite and based in Tokyo, Meguro office Key job responsibilities Key Responsibilities: Product Strategy & Vision • Own and evolve the long-term CX vision, strategy and roadmap for our B2B market research products • Work backwards from the customer to define compelling vision and roadmap for CX • Identify and deliver on opportunities to More ❯