1 to 25 of 280 Permanent Customer Experience Jobs in London

R&D Technical Support - Customer Experience Customer Experience Full-time London, UK We are a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering 245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale … support, and a work environment built on collaboration. We're looking for a passionate and highly skilled R&D Technical Support (RTS) to join our Customer Experience (CX) organization in London. RTS is the highest level of technical support at Our RTSs act as the bridge between our customer-facing teams and R&D, owning complex product … send a request to . All requests for accommodation are treated confidentially, as practical and permitted by law. Meet the Customer Experience team Customer Experience (CX) is the face of cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to More ❯

Customer Experience Strategist ?? London (Hybrid - 2 days onsite) ?? Full-time | Up to £65,000 per annum We're looking for an experienced and ambitious Customer Experience Strategist to join a leading technology consultancy in London. You'll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how … to power change. About the Role As a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports … influencing key decisions and guiding long-term transformation. Collaborate with client services teams to identify opportunities for growth and innovation. Support new business pitches and help evolve the wider CX proposition. What We're Looking For Background within similar customer experience/CX Strategist role from within a consultancy. Strong background in omni-channel customer journey mapping More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

London We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role requires a blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using … gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction. Key responsibilities include: - Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis etc. Technical … or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentiment analysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP) Min 2 years in a pre-sales or solution consulting More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

About Data at Holland & Barrett At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide. … achieve H&B's goals. As a Senior Retail Analyst in the Omnichannel Analytics team, you'll partner with stakeholders across Central Operations, Retail, Store Format, Supply Chain, and Customer Experience to drive improvements in availability, Customer experience, Loyalty, Conversion, fulfilment, labour, shrink, and Click & Collect. You'll act as a senior lead within the Retail … You'll Do Lead delivery of insights that drive performance across store operations, service, fulfilment, and omnichannel journeys. Partner with stakeholders across Central Ops, Retail, Format, Supply Chain, and Customer Experience to identify and solve business challenges. Write clean, efficient SQL to analyse large datasets across store performance, labour models, shrink metrics, and fulfilment operations. Build dashboards in More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will … lead the vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights … and innovation into the organisation. Required Experience: Proven leadership in analytics, data strategy, or customer insights (preferably in a complex or regulated industry). Strong knowledge of Cx measurement, segmentation, and omnichannel analytics. Experience with analytics product ownership and vendor/partner management. Ability to influence and collaborate across global and regional stakeholders. Passion for applying innovation More ❯

private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. To enhance our team we are seeking a Customer Success Analyst to help maximize customer value and ensure meaningful, long-term engagement with our platform. We are currently considering candidates in the UK or USA. Position Summary … As a Customer Success Analyst, you will play a pivotal role in supporting the growth, retention, and satisfaction of Panopto's customer base. You'll focus on driving platform adoption, delivering strategic insights based on customer usage data, and creating scalable enablement initiatives. You will work cross-functionally to ensure our customers realize the full value of … their investment and remain long-term partners. This is a high-impact, customer-facing role that requires analytical thinking, proactive problem-solving, and a passion for customer education and engagement. You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You'll Contribute Platform More ❯

With offices in London and Paris, and a team in Ireland, we’re always looking for talented individuals to join our team. Role You'll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need … product owners are there to help with all the technical and legal support needed. Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals! Your annual starting salary would … by the opportunity to interact with startup founders every day. A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences. Phenomenal communication skills, with a strong attention to detail. Outstanding organisational skills, with the ability to multitask and meet deadlines. Motivated to assume responsibility and work within a More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services … SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long-term partnerships. … will be expected to work in the office in a hybrid capacity. Authorization to work in the UK is a precondition of employment. What You'll Do As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our Mid Market customers. You will serve as the primary point of contact for these customers More ❯

Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail … websites in nine countries, offering millions of products in more than 35+ categories worldwide. Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by: 1) improving the customer experience by fixing detail page catalog defects … leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution. RBS is looking for a Program Manager to join an exciting program More ❯

the Role In this role, you will lead portfolio strategy & execution, defining and delivering a differentiated solutions portfolio for Academic Leaders & Funders (AL&F) within Academic & Government, driving improved customer outcomes through continuous improvement and innovation. You will unlock adjacent markets and new revenue streams via a more integrated and innovative set of solutions. You will accelerate commercial goals … the portfolio strategy to drive improved outcomes for AL&F users and customers. Develops and implements an end-to-end roadmap to enable AL&F wide profitable growth and customer satisfaction. Customer focus: leads the overarching design of the end-to-end customer experience for AL&F customer and users. Brings together teams to strengthen … Elsevier's understanding of and connection with users and customers. Drives user experience through meeting customer needs and building trusted partnerships. Recognised as a thought leader in the ALF segment. Products & portfolio: instils relentless focus on creating customer value through evidence-based decision making and a culture of data-driven product development. Solves for both improving the More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Strategic Customer Success team … strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role We are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made … in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive More ❯

Retail, third party marketplaces, eCommerce platforms, web services for developers. Amazon's Cross Border business provides customers access to Amazon's worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping … process by clearing customs on the customer's behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border team's vision is to empower customers to "Stay Local, Shop Global" with an objective to improve cross border customer experience … solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience in More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯

Principal Customer Success Manager, EMEA This role can be performed remotely from anywhere within the United Kingdom, with the expectation of travel to customer on-sites across EMEA as needed. As a Principal Customer Success Manager on our EMEA Success team, you will serve as a subject matter expert within Fullstory, leading complex, enterprise-level customer engagements, driving strategic impact on the overall end-to-end journey framework, and providing thought leadership across the Customer Success organization. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. … You will report to the Snr Manager, Customer Success, EMEA. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that's value-driven and differentiated. You More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the … Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A … Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly … at Publicis Sapient, you will serve as one of our clients' trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes. As a Senior Product Manager, you will collaborate with clients and our engineering teams in the energy and commodities trading space, driving transformation by More ❯

Customer Success Manager - EMEA page is loaded Customer Success Manager - EMEAlocations: Virtual EMEA UK: Virtual EMEA Spain: Virtual EMEA Sweden: Virtual EMEA Dubai: Virtual EMEA South Africatime type: Full timeposted on: Posted Yesterdayjob requisition id: R2025-746 We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students … programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see . What you'll do here: As the Customer Success Manager for the EMEA region you will play a strategic and hands-on leadership role in shaping the customer experience across our digital learning platforms. You … will lead a team of Customer Success Specialists who serve as trusted advisors to educators, librarians, and institutional partners throughout the customer lifecycle-from initial engagement and pre-sale consultation to onboarding, training, and long-term support.This role is central to our mission of empowering educators and learners through innovative digital solutions. You will work closely with regional More ❯

ServiceNow Implementation Specialist UK (Hybrid/Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to … integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using … ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of More ❯

ServiceNow Implementation Specialist UK (Hybrid/Flexible working)Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to … integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using … ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of More ❯

Business Analysis Manager Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R1223 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified … Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one … data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at follow our pages on LinkedIn , Twitter , Facebook and More ❯