1 to 25 of 124 Permanent Customer Experience Jobs in London

CX Experience Designer | London (Hybrid) | Permanent, Full-Time | £65k-£75k | Start: January 2027 About the Company Our client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They're a team … people, split between London and the US. The Role We're recruiting for a strategic, curious AI & CX Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX ...

CX Experience Designer | London (Hybrid) | Permanent, Full-Time | £50k-£60k | About the Company Our client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They're a team of 60 people … split between London and the US. The Role We're recruiting for a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX ...

Customer Success Manager - Technology & Operations Location: London - Office-Based Hours: Full-Time We are delighted to be partnering with our fantastic client to lead the search for a Customer Success Manager - an exciting opportunity to join a growing technology-led business and play a key role … continued success and expansion. Are you a confident, hands-on professional with technology and management experience, who enjoys working in a fast-paced start-up environment, building client relationships, delivering product demonstrations and helping to promote and grow a business? We are supporting a growing technology-led logistics business ...

Digital Customer Success Manager £45,000 Basic + Bonus + Benefits Hybrid | Central London | 3 Days in the Office The Opportunity Our client is an established, international technology business providing specialist information and subscription-based digital solutions to a diverse professional client base. As the business continues to grow … looking for a Digital Customer Success Manager to develop scalable customer success programmes that improve product adoption, engagement, retention and revenue growth. Why Join? £45,000 basic salary, depending on experience, plus performance-related bonus. Hybrid working: three days in the Central London office and two days ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

Customer Support Executive £38,000 Basic Salary + Bonus + Benefits Hybrid | Central London | 3 Days in the Office The Opportunity Our client is an established international technology business providing specialist information and subscription-based digital solutions to a professional customer base. As the business continues to grow … looking for a Customer Support Executive to deliver responsive, high-quality first-line support, helping customers resolve issues and get the most from its digital platform. Why Join? £38,000 basic salary plus performance-related bonus. Hybrid working: three days in the Central London office and two days remotely. ...

Service Designer - Digital Customer Experience London | Hybrid Working £60,000-£75,000 + Benefits, Perks & Healthcare Permanent Opportunity Design better services. Make a real impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on exciting transformation programmes … where design, technology and customer experience come together. You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference. What will you be doing? Research users and stakeholders to understand needs, challenges and opportunities. ...

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

help shape products from the ground up. You’ll work closely with Product Managers, Designers, Data Analysts, and User Researchers to deeply understand customer problems and turn ambiguous ideas into scalable financial products used by millions of customers worldwide. How we work For everything we build, we keep … customers at the center of decision-making. We prioritize work based on customer research, behavioral data, and direct feedback, and we iterate quickly based on what we learn. The Account Sharing team operates as a highly collaborative, cross-functional product team. Engineers are not expected to simply implement tickets ...

Global SaaS client is seeking an experienced Senior Data Analyst to join their Global Customer Success Data Science Team on a 9-month contract, supporting international markets and driving measurable impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You’ll partner with cross-functional … teams to strengthen data foundations, enhance customer journeys, and accelerate AI-native analytics across the organisation. This role requires you to have a consultative and strategic approach. Key Responsibilities Build robust data foundations Develop pipelines, improve data integrity, and define metrics/governance tailored for international markets. Develop actionable ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

Customer Integration Engineer - Gaming Platforms Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking … Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is not a traditional technical support role. You will work directly with customers throughout the full integration journey, from ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will ...

Analytics to deploy proactive, data-driven interventions that identify churn risks early and automate high-value outreach. Build Operational Playbooks & Frameworks: Collaborate with CX Design to draft comprehensive execution playbooks, process maps, and resource plans for both internal teams and BPO partners. Run Agile Experiments: Ideate, launch, and evaluate pilot … lifecycle touchpoints to boost retention, increase feature attach rates, and generate qualified lead passes. Cross-Functional Orchestration: Collaborate with Sales, Product, Marketing, Analytics, and CX Operations to align retention plans and eliminate friction in the customer journey. Global Best-Practice Sharing: Work closely with international peers across global markets ...

Lead Service Designer - Digital Customer Experience London Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping click apply for full job details ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … implementing operational change. Proven track record of driving continuous improvement in CRM processes, systems and strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

strategic consulting, stakeholder management, and commercial leadership within a collaborative digital environment. The Company They are a specialist digital consultancy that delivers eCommerce and customer experience solutions for a range of brands. Their work combines strategy, technology, and design to create digital experiences that generate measurable commercial results. … innovation, quality, and continuous improvement. The Role Lead and develop senior client relationships, acting as a trusted strategic advisor. Define commerce strategies that align customer needs with business objectives. Facilitate discovery sessions, workshops, and strategic planning activities. Identify opportunities for account growth and support commercial development. Collaborate with technology ...

Lead Customer Success Manager Salary: £60,000 - £80,000 basic salary + meaningful early-stage equity Location: London (4 days per week office-based) Employment: Full Time, Permanent This is an opportunity to join a fast-growing, venture-backed AI startup transforming how property businesses operate. Its AI platform … better service to tenants. Already live with pilot customers and building towards commercial scale, the business is looking for a commercially minded, technically capable Customer Success professional to help turn early traction into long-term customer growth. The Role As Lead Customer Success Manager, you will ...

Digital Services & Enablement for a senior, internationally focused leadership opportunity. This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms … culture of innovation and continuous improvement. We're keen to hear from leaders who bring: Significant experience across digital services, customer operations, CX or service transformation. A proven track record of leading multidisciplinary teams and delivering strategic change at scale. Strong knowledge of customer platforms, digital channels ...

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent | Hybrid (1-2 days per week) | Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role … developers and product managers. Translate user insights into practical recommendations that improve products and services. What we're looking for Hands-on User Research experience across the product or service life cycle. Strong stakeholder and client management skills. Demonstrable experience presenting research, explaining findings and influencing decisions. Experience ...

ownership and visibility. What You'll Be Doing Defining and owning the long-term vision for a carbon supply chain proposition Turning market insight, customer feedback and industry trends into product strategy Working closely with Product, Engineering, Commercial and Marketing teams to bring new propositions to market Shaping roadmap … models and supporting go-to-market activity Acting as a senior voice across the sustainability product portfolio Leveraging AI tools to improve product development, customer experience and internal productivity What We're Looking For You'll likely be an experienced Lead, Principal or Senior Product Manager who enjoys ...