1 to 25 of 1,521 Permanent Customer Experience Jobs in London

Swap is a leading software provider dedicated to empowering e-commerce brands withinnovative, data-driven solutions. Our cutting-edge platform helps online retailersoptimise their operations, enhance customer experiences, and drive growth. We arecommitted to fostering a collaborative and inclusive work environment where creativityand innovation thrive. About the Role We're looking for a detail-oriented Senior Data Operations Analyst … business functions to transform complex business questions into actionable insights, with a strong emphasis on operational dashboard development and reporting. Skills Cross-functional Operational Analytics: Strong analytical skills with experience extracting insights from operational data across finance, marketing, sales, customer success, and product functions Advanced Dashboard Development: Extensive experience creating compelling visualisations and interactive dashboards that effectively … communicate operational metrics and KPIs Technical Skills: Proficiency in SQL, data analysis in Python, and advanced experience with BI tools like Metabase, Looker, Tableau, or Power BI Business Operations Knowledge: Deep understanding of operational metrics including customer service metrics, retention analytics, financial KPIs, marketing performance, and product usage patterns Statistical Knowledge: Understanding of statistical methods for analysing operational More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and … reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance More ❯

Client Insights Managers, Marketing Senior representatives of Private & Commercial Banking and Wealth Management Heads of Platform Business Architect/Technology Architect Project Managers and SMEs Person Specification Knowledge/Experience/Skills: Comprehensive Understanding of the Financial Services Industry : Wealth Management, Private Banking & Commercial Banking. While not essential, this knowledge is highly desirable. Familiarity with Financial Services Regulations : Including … GDPR/Data Protection, Vulnerable Clients, and related compliance requirements. Experience with Fintech Systems : understanding or experience with Core Banking systems, client-facing banking platforms, investment platforms, and CRM systems. While not essential, this knowledge is highly desirable. Proficiency in Business Analysis Techniques : Adept at applying key Business Analysis tools and methodologies. This includes process mapping, requirements gathering … techniques, gap analysis, and financial appraisal techniques. Data Analysis Competence : Knowledge of data analytics and proficiency in using tools for data analysis and visualisation. Change and Transformation Exposure : Significant experience working within a change and transformation environment, with a fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Demonstrated Success in Similar BA Roles : Evidence of More ❯

Overall purpose of role The Customer Lifecycle and Engagement Lab Owner is responsible for designing, implementing, and optimizing customer lifecycle management strategies to enhance customer engagement and satisfaction. This role involves leading cross-functional teams to analyse customer data, identify key touchpoints, and develop innovative solutions to improve the overall customer experience, with a … strong emphasis on Data Platforms, Martech, Adtech, Tagging, Tracking, Media Buying Skills, Salesforce Marketing Cloud, Customer Personalization and Engagement platforms, and Tagging and Scripting skills associated with Media Management and Websites. Key Accountabilities Key Criteria Customer Lifecycle Management : Develop and execute strategies to manage the customer lifecycle from acquisition to retention and loyalty. Customer Engagement : Create … and implement engagement initiatives that foster strong relationships with customers and drive long-term loyalty. Data Analysis : Utilize customer data to identify trends, pain points, and opportunities for improvement in the customer journey. Cross-Functional Collaboration : Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement. Innovation More ❯

EU SARL (UK Branch) Would you like to transform the way customers return? Would you like to contribute to a better environment by reducing returns while ensuring an improved CX for customers when they return? Do you like rolling up your sleeves and solving complex and ambiguous problems? Does working on a global effort with a fast-paced cross-functional … you? If so, we're looking for a Senior Product Manager to develop and scale initiatives to help EU customers remove the hassle of returning while ensuring a seamless experience when they need to return. At After Market Services, we aspire to Zero Defects that lead customers to return, Zero Cost associated with returns, and Zero Waste generated from … Manager, you will create and deliver program roadmaps to help us execute that vision. This role brings scope to develop new strategic initiatives in a dynamic space seeing changing customer behaviour and the need to build new cross-functional relationships to deliver on goals. In parallel, it offers the opportunity to deliver on impactful ongoing initiatives. It offers high More ❯

The Global Accounts Receivable (GAR) team is seeking a creative and passionate program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class … initiatives through designing transactional workflows in line with the business model, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in … this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in a … optimal techniques, tools and methodologies. Leverage the full potential of our marketing performance and insights that can be gained from our data. What we're looking for Marketing background: experience in working with marketing data. An understanding of marketing channels and what makes a successful campaign. The ability to identify trends in marketing activity, channels and audiences. Be familiar More ❯

Product, Business Development, Finance, and Legal. Engage regularly with commercial teams and occasionally with customers to ensure seamless communication of pricing and economic models. Support continuous improvement initiatives, improving customer experience and internal processes. Requirements: A Bachelor's Degree in Marketing, Economics, Management, Finance, or Engineering is required. A master's level degree is preferred. At least … years of professional experience; experience in Pricing and Program/Project Management is a plus. Proficiency in solving complex problems, modeling, and data analytics. Strong understanding technical pricing models and a keen interest in Swift's business. Excellent communication and presentation skills (PowerPoint) Extensive knowledge of Excel, ERP and Invoicing, with a strong proficiency in other MS Office … applications. Preferred qualifications: Proven track record of working in cross-functional teams. Experience with pricing software or tools. Demonstrated ability to take charge of initiatives and motivate impactful change. We offer a competitive base salary and bonus opportunity based on personal and company performance. Our benefits program includes medical, dental, vision, and life insurance for employees and their families More ❯

Verisk Analytics is a multinational data and analytics risk assessment company and a leading source of information about insurance risk. To serve our clients, we draw upon our vast experience in data management and predictive modelling to offer decision analytics to the insurance industry through underwriting to claims management in personal lines, commercial lines, and the London market. In … aerial imagery and geodemographic data. In claims solutions we support end-to-end claims handling with analytics and automation tools that streamline workflow, improve claims management and support better customer experiences. We also provide a fraud detection service across multiple perils and lines of business. Using intel processing, real-time fraud analysis and image forensics we help detect fraud … your successes can be applied to new data with minimal effort Create clear and easy to understand reports. Verbally present analysis ideas, progress and results to colleagues. Qualifications Skills & Experience Masters/PhD in maths, science or analytics related discipline Solid programming experience ideally with Python and SQL Experience with data manipulation and validation as well as More ❯

Scientist Why We Have This Role This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with creation of a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By leveraging your expertise, you'll … business outcomes. This person is responsible for delivery of program consulting services to Qualtrics customers, across a variety of industries, to help them design and run a world-class CX Program focused on transforming our clients' frontline care interactions. This person will lead with a strategic roadmap to define the program direction, work with clients to drive strategic executive alignment … desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach to driving continuous insights that will help to prioritise where to focus, as well as track and measure the effectiveness and More ❯

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As we expand across the EMEA region … we are building a strong, Employee Experience-focused culture around proven leadership and an enthusiastic team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products. This is a fantastic opportunity … to join a growing team backed by a global business with over 50,000 employees. We strongly believe great employee experiences lead to great customer experiences. As a Senior Consultant at TTEC Digital, you will lead the design, development, and delivery of enterprise-grade business intelligence solutions using Microsoft Power BI and the broader Azure data platform. This role More ❯

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and … and off Amazon. The future of our business is compelling and we are focused on building a robust, innovative business enabling advertisers of all sizes. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with … a relentless focus on the customer, you've come to the right place. In support to the Amazon Advertising business, Ad Success Team (AST) are building a group of highly motivated Ads Performance Managers. As an Ads Performance Managers you will work with a portfolio of advertiser accounts and be responsible in helping them meet their advertising goals via More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

team to build a community of learning and promoting emergent delivery practices to improve delivery of value to the organisation (e.g., agile & lean) Ensure projects deliver measurable improvements to customer experience, operational efficiency and value of business Collaboration & Leadership Support the IT delivery team in implementing good business analysis practice across the group Help establish and refine delivery … Stay connected and informed with industry trends to ensure tools and methodologies remain cutting-edge Look for continuous improvement in the methods of working and best practice Technical Knowledge & Experience Experience in delivering complex technology-enabled change projects and programmes preferably within a group matrix and retail, leisure or hospitality industry Relevant project management certification (e.g., PMP, PRINCE2 … certifications are desirable Strong proficiency in project management tools and modern delivery methodologies Excellent stakeholder management and communication skills, with the ability to influence at all levels Experience managing cross-functional teams, including third-party vendors Strong financial acumen, with experience managing budgets and forecasts Experience with customer-facing systems (e.g., self service POS) and internal More ❯

team to build a community of learning and promoting emergent delivery practices to improve delivery of value to the organisation (e.g., agile & lean) Ensure projects deliver measurable improvements to customer experience, operational efficiency and value of business Collaboration & Leadership Support the IT delivery team in implementing good business analysis practice across the group Help establish and refine delivery … Stay connected and informed with industry trends to ensure tools and methodologies remain cutting-edge Look for continuous improvement in the methods of working and best practice Technical Knowledge & Experience Experience in delivering complex technology-enabled change projects and programmes preferably within a group matrix and retail, leisure or hospitality industry Relevant project management certification (e.g., PMP, PRINCE2 … certifications are desirable Strong proficiency in project management tools and modern delivery methodologies Excellent stakeholder management and communication skills, with the ability to influence at all levels Experience managing cross-functional teams, including third-party vendors Strong financial acumen, with experience managing budgets and forecasts Experience with customer-facing systems (e.g., self service POS) and internal More ❯

team to build a community of learning and promoting emergent delivery practices to improve delivery of value to the organisation (e.g., agile & lean) Ensure projects deliver measurable improvements to customer experience, operational efficiency and value of business Collaboration & Leadership Support the IT delivery team in implementing good business analysis practice across the group Help establish and refine delivery … Stay connected and informed with industry trends to ensure tools and methodologies remain cutting-edge Look for continuous improvement in the methods of working and best practice Technical Knowledge & Experience Experience in delivering complex technology-enabled change projects and programmes preferably within a group matrix and retail, leisure or hospitality industry Relevant project management certification (e.g., PMP, PRINCE2 … certifications are desirable Strong proficiency in project management tools and modern delivery methodologies Excellent stakeholder management and communication skills, with the ability to influence at all levels Experience managing cross-functional teams, including third-party vendors Strong financial acumen, with experience managing budgets and forecasts Experience with customer-facing systems (e.g., self service POS) and internal More ❯

make a positive impact continues to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

development team, driving the architecture, design, and implementation of our web applications. You will work closely with product, design, and front-end teams to deliver high-quality, innovative, and customer-centric solutions. You'll lead by example, mentoring engineers, setting technical direction, and ensuring our platform is scalable, user-friendly, and performs. Our team works collaboratively and values in … end, ensuring code is well tested, maintainable, modular, and scalable. Stay current with emerging python and django technologies and best practices, incorporating these trends to improve platform performance and customer experience. Team Management & Mentorship: Support the direction of, mentor, and grow a high-performing python team, fostering an environment of collaboration, innovation, and continuous learning. Provide regular feedback to … end and infrastructure teams. Strategic Vision & Direction: Collaborate with senior stakeholders to define the long-term vision and strategy for the python team, ensuring alignment with company goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic initiatives regarding platform evolution, scalability, and future More ❯

As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics, and love working with the latest technologies in a dynamic environment to drive business value? Do you have a burning desire to move fast and … Build knowledge of TR products and services, and the related services we depend upon from our internal and external Service Providers. Learn the impact service issues have from a customer and employee perspective. Help strengthen partnerships and build cross-team collaboration on key service improvement initiatives. Be responsive to internal stakeholder needs and engage with stakeholders across multiple functions. … areas for enhanced accuracy of data quality, root cause analysis and identification of preventative measures. Support the recurring service performance reporting cycle (e.g., weekly, monthly, quarterly). About You: Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level. Experience with case management tools (e.g., ServiceNow), data visualization tools More ❯

development team, driving the architecture, design, and implementation of our web applications. You will work closely with product, design, and back-end teams to deliver high-quality, innovative, and customer-centric solutions. You'll lead by example, mentoring engineers, setting technical direction, and ensuring our platform is scalable, user-friendly, and performs. Our team works collaboratively and values in … for the front-end, ensuring code is maintainable, modular, and scalable. Stay current with emerging front-end technologies and best practices, incorporating these trends to improve platform performance and customer experience. Team Management & Mentorship: Lead, mentor, and grow a high-performing front-end team, fostering an environment of collaboration, innovation, and continuous learning. Provide regular feedback to team members … and infrastructure teams. Strategic Vision & Direction: Collaborate with senior leadership to define the long-term vision and strategy for the front-end team, ensuring alignment with company goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic decisions regarding platform evolution, scalability, and future More ❯

in the digital lifecycle and helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … design and development of complex software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 6+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka. Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for … s degree in Computer Science, Computer Engineering or related field. It would be great if you have: Knowledge of DevOps tools, e.g. Jenkins, Sonar and CI/CD principles Experience with React/Angular frameworks Financial Services and/or Software Consulting experience We’re committed to providing our people with a great environment to work in. You More ❯

go-live activities Managing work allocation, issue resolution, and planning alongside Project Managers Contributing to estimates, documentation, RFIs/RFPs, and product releases Qualifications What You Bring Extensive BA experience in insurance, ideally the London Insurance Market Proven ability to lead teams and manage the quality of analysis deliverables Solid understanding of Agile and project life cycles Familiarity with … SQL and strong Microsoft Office skills Excellent communication and stakeholder management skills Experience mentoring others and driving improvements in analysis practices Comfortable in both business-facing and technical environments Understanding of reinsurance systems, underwriting, and insurance workflows a plus Why Join Verisk Specialty Business Solutions? Be part of an industry leader delivering innovative insurance solutions Work on complex, rewarding … We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and More ❯