1 to 25 of 113 Permanent Customer Experience Jobs in London with Remote Work Options

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required: Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive benefits more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required: Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive benefits more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

skilled and motivated surveyor to join our Building Compliance Team at emh. As a surveyor with emh, you will deliver a positive and engaged customer experience, which is compliant with statutory and regulatory bodies requirements. You will be involved in compliance and property related inspections including but not … Energy efficiency related activity Option appraisals Aids and adaptation requests/work Disrepair Claims HHSRS/Decent Homes work Risk assessments You will have experience drawing up specifications, raising and progressing works orders and preparing contract documents for planned, reactive and compliance related works, and providing accurate estimates for … service delivery, including participating in resident forums and scrutiny activity. You will have excellent communication and interpersonal skills, which you will demonstrate in the customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within more »

applications. This is a managerial role where you will be helping further develop an inspiring, dynamic workplace where teams are empowered to drive great customer experiences and business results. At AJ Bell we are building the future of personal wealth management platforms through our technology. We have a strong … business unit to create value for the whole business. Set, manage, and work with team members on agreed objectives. What you'll already have Experience managing multiple teams in a fast paced, dynamic technology environment. Strong background in engineering with previous development experience. Strong focus and track record of … delivering product led initiatives. Hands on development experience in an enterprise setting. Working knowledge and experience of Agile principles. Ability to motivate, encourage and push improvement initiatives. Comfortable having direct conversations, holding your team, peers and leaders accountable. Pragmatism, you can prioritize, simplify, and drive a path towards more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

goals, but also that I can give them a place where they can achieve theirs.” - MICHAEL KORS - We have an exciting opportunity for a Customer Service Manager (mat cover 12 months) Department overview: Digital commerce is critical to the future success of Michael Kors. The brand is committed to … delivering a best in class Customer Experience that underpins global revenues of €0.5bn from digital channels over the next few years. Central to that growth is the Digital & Consumer Operation team located in London (UK). Established in 2016 the department has undergone rapid expansion as it strives … to drive a programme of Customer Experience improvements and Digital Communication enhancements alongside aggressive revenue aspirations. What You’ll Do: As a manager within the Digital & Consumer department, you will use your proven experience to lead and motivate customer obsessed teams within both our internal EMEA more »

with various stakeholders to deliver top notch customer service solutions Design develop and implement customer experience solutions on the Genesys Cloud CX platform Collaborate with cross functional teams to gather requirements and translate them into technical specifications Develop and maintain custom integrations and APIs to enhance the … solutions Ensure all solutions comply with industry standards security policies and best practices What you’ll bring: Proven experience as a Genesys Cloud CX Developer or similar role Strong proficiency in developing solutions using the Genesys Cloud CX platform In depth knowledge of contact centre technologies and cloud infrastructure … experience and contact center solutions Version control expertise such as GitHub Prior experience building and maintaining a Genesys platform via Genesys CX as a Code Genesys Certified e g Professional Architect or Developer. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for London, UK location. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply … Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelor’s degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

the Enterprise Platforms Product Manager and Head of FinOps to identify and execute on cost saving opportunities. Use appropriate service management tools, instrumentation and customer feedback mechanisms to measure, analyse and understand operational performance of the Enterprise Platform products. Apply this insight to identify and mitigate areas of risk … to improve the service delivered to customers and to inform the continuous improvement initiatives and future roadmap for this product set. Continuously improve the customer experience of the Enterprise Platform toolset through measurement, education, training and stakeholder communication. Proactively monitor industry trends relating to the provision of platform … research and development is undertaken in a timely and cost-effective manner with tangible outcomes with which to make informed decisions that will benefit customer experience. Skills you’ll need (minimum criteria) Extensive hands on engineering experience of delivering a variety of infrastructure and platform products and services more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping … them to deliver planned growth by ensuring high levels of customer satisfaction. A few of the Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones more »

CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. -Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd … i.e. agency, attribution partners, etc) Ability to understand and transform business requirements into actionable tech/product requirements for feature developments Basic Qualifications: Solid experience in media, advertising, or marketing (within the mobile space is bonus) -Experience implementing brand positioning into marcomm and the customer experience -Experience managing a large budget and forecasting -Experience in working with external creative agencies and internal design teams -Strong analytical skills (spreadsheet mastery a must, database experience is a bonus) Preferred Qualifications: -Have worked at a leading brand company or agency managing leading brands -Proactive and more »

Customer & Loyalty Data Analyst - Consumer Retail & SQL - Location - Virtually remote working with c1 day a month self-funded into the Paddington or Southampton offices - Salary negotiable DoE £40,000 - £50,000 +benefits Candidates must have full rights to live and work in the UK. If this sounds like the … role for you then please apply today! Role Purpose: The Customer Data Analyst be part of the Analytics and Data Science Team working to produce high quality analysis and insights, under the leadership of the Analytics Manager. You will interact with a varied group of stakeholders to drive up … the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. If you would like to work in a collaborative, fast paced, encouraging and future thinking environment, where you’re empowered to be creative and drive more »

Working with a Large IT Consultancy who are on the search for a Customer and Digital Analytics & AI Managing Consultant/Senior Manager on a permanent basis. Salary - Up to - £88,000 per Anum + Addtional Bonuses and Benefits Candidates must be eligible for SC Clearance Please note, no … sponsorship will be provided for this role Remote working with occasional client visits. As a Customer and Digital Analytics & AI Managing Consultant/Senior Manager, you will become a key Member of our Digital & Customer Analytics team. You will have the opportunity to work across sectors and industries … but your specific capability expertise will be in Customer and Digital Analytics. You will work with market-leading clients, applying cutting-edge technologies to solve impactful commercial growth problems. You will lead and manage complex analytics projects, provide strategic insights to clients, and drive the growth of our Analytics more »

pound portfolio of key accounts once onboarded Proactively uncovering opportunities in existing accounts through up sell, cross-sell and expansion activities qualified via regular customer reviews and prospecting whilst also negotiating and closing them. Excel with regards to customer retention, focusing on constant improvement of customer experience through proactive engagement with customers via online events and facilitating customer communities of practice. Utilising the company’s sales technology platform and methodologies to their fullest extent whilst also maintaining up to date customer contacts in CRM. You will also leverage the companies’ technology to its fullest … benefits you'd expect from a good employer, including holiday package, health benefits etc. The person: Bachelor’s degree with a 2.1 minimum Proven experience as an Account Manager or in a similar role within a SaaS or financial services focused business (3 years+). Strong understanding of Account more »

Job Title: Infrastructure Engineer II Responsible to: Head of CX Responsible for: Not Applicable Our Values Our business is values centric. We look to engage, motivate and reward our team through living and benefiting from the values, and in turn, taking that benefit to our clients. We promote a culture … people’s lives, with an ardent desire for continued learning and skills development, with a laser-like focus on service and delivering an unbeatable customer experience. The role is ideal for candidates wishing to gain further skills across a broad range of infrastructure technologies, whilst developing further analytical skills … enable greater understanding of solutions design and alignment with client requirements and value realisation. Key Duties and Responsibilities A passionate believer in providing exceptional customer service and building positive rapport with everyone you connect with daily. Commit to upholding our mission and values. Contribute to leading and the implementation more »

through the use of public cloud and other innovative technologies to help customers develop and deliver new digital products and services, transform their digital customer experience, modernise and automate their services and operations, leverage data to better understand their customers and modernise their workplace technology. All to help … both a company and personal level. Why are we hiring? At Airwalk Reply, we are looking to bring in several Senior Technical Architects with experience working on AWS projects with varying backgrounds and experience working on projects in a number of different industries. This is to help with … What are we looking for? We do not have any essential requirements for these roles per se but we do need people who have experience in one or more of the following areas. Experience working on big data projects Case Management Cloudera SageMaker Some experience of enterprise more »

ViaCatalyst accelerates progress for the world's most forward-thinking brands. Our comprehensive services include Financial Services, Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. By harnessing advanced digital engineering and data-driven solutions, we deliver impactful and efficient business outcomes, empowering our clients to achieve … success. We offer innovative digital product engineering, cloud solutions, DevOps, data & AI, and customer experience and design services. Our expertise spans across various industries, including banking, financial services, insurance, technology, media & telecom, healthcare, and logistics. We are dedicated to continually enhancing quality, reliability, and value for our clients. … executing marketing strategies to drive sales and revenue growth. Your primary focus will be on building and executing the business mission and vision, brainstorming customer acquisition strategies, developing business plans and forecasts, and participating in marketing activities to build brand awareness and excitement for the company. Key Responsibilities: Recruit more »