1 to 25 of 220 Permanent Customer Experience Jobs in London

Seniority Level: Mid-Senior Level #Ownership Here at PerfectDraft, we are on a mission to deliver the ultimate beer experience to our customers homes. Our business is at the intersection of ecommerce, technology and brewing. Our core product, the PerfectDraft machine, cools beer to a perfectly-chilled consistent temperature … to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability to collaborate more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

About Us: Global Interactive Marketing Online ( GIMO) is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional … very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service. The Role: As a VIP Account Manager in our VIP management department, you will oversee the growth and retention of our VIP Italian … speaking customer base. Your focus will be on enhancing customer satisfaction and maximizing lifetime value through tailored account management, which includes understanding and addressing individual needs, providing support, fostering loyalty, and managing risk. Duties & Responsibilities: Deliver exceptional service through various channels such as phone, email, and WhatsApp, including more »

of work, were always on the lookout for extraordinary people to join our dynamic teams. Working at The Office Group and Fora is an experience far from ordinary. Everyone here is fuelled by a desire to redefine the workplace of today and empower each other as we fulfil our … mission. Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of The Office Group in our Backstage teams, theres a role to suit you. And all in a supportive environment, built on … creativity, collaboration and success. We are on the lookout for engaging individuals to join our Concierge Teams Senior Member Experience Hosts. The Senior Member Experience Host will provide exceptional experiences for our members and their visitors across our London Locations. You will also provide support to the Workspace more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

on trust and value. About the Role Energy & Utilities in The UKare going through a transformation journey with the focus on Field services, enhanced customer experience (through digital and data enablement), Connected technologies/IoT and green energy (electric vehicles, heat pumps etc.). Cognizant has engagements with … multiple energy & utilities clients in Ireland where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Cognizant has seeking an established UK Transmission and Distribution Consulting lead/Associate … Director as part of our Utilities Industry consulting group where we are helping out customer in this domain being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Key Responsibilities: Engage with business more »

growing and we're now looking for even more champions to support our major UK banking client. So, if you already have 1 year+ experience in a similar role within a bank or financial services company , you love talking with people, and believe in providing a first-class customer experience, then youve probably already got what it takes to succeed here. Wed love to hear from you if you have: Experience in a similar financial support/financial assistance/collection & recoveries role - ideally within a bank or financial services company A genuine passion for customer more »

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that were constantly taking to new levels is how we fulfill and deliver customers orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere … generating actionable insights and effectively communicating recommendations to senior leadership. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners. Partnering with other data engineers and analysts to build and automate central tools that will … own data pipelines. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS A Degree Experience programming to extract, transform and clean large (multi-TB) data sets Experience in scripting for automation (e.g. Python) and expert SQL skills. Experience more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Delivered success on projects in one or more of … areas (for those projects) to a level that earns confidence of stakeholders that are managing those functions Full project lifecycle change or product management experience - with demonstrable working experience of different project delivery approaches (Agile, Waterfall) Previous experience of Business Analysis/Consultant roles in Life Science … technology, strategic and operational goals Success in working with Product Managers/owners, UX, copy writers and engineering teams to create next generation digital customer experiences. Additional experience in product launch, customer testing and rapid innovation sprints welcome. Personal Attributes: Can demonstrate working relationships matter and behaviours more »

providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience. The SDM will create a strong performance driven, and claimant focused culture that supports our values in delivering consistent, robust and quality assessments … into a large amount of detail Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary Strong communicator, with skills & experience of leading diverse/disperse teams Professional under pressure Focus on succeeding in a challenging, and ever changing environment Contribute positively to the organisational … complaints within SLA Attendance at Stakeholder Engagement Meetings as and when required Review data and implementing changes where necessary to improve claimant journey/experience Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests If you feel the Service Delivery Manager position may be more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Demonstrable experience of applying knowledge of business processes … Exposure to Digital Marketing set up Channel Strategy Campaign Management Performance metrics KPI/ROI Commercial Business Analytics KPI identification & definition Good understanding of Customer Data Management, Master Data Management and empirical ways of implementing them Sales Operations experience and well versed with one or more of the … following concepts: Account Management Product Management Segmentation & Targeting Call Planning Added advantage: Experience in global CRM implementation projects & understanding of Life Sciences Commercial IT landscape Exposure/Experience in any of the below platforms and tools will be added advantage: Digital Marketing Sales Force Marketing Cloud CRM platforms more »

this Business Process Consultant role, you can expect to: Leverage digital solutions (preferably leveraging Salesforce cloud OMS solutions) to create truly personalised and seamless customer experience solutions Collaborate with teams within the IOA practice to develop practice capabilities and contribute to the practice's growth Develop and undertake … Digital process experience improvements with hands-on experience in Order Management systems in retail and/or retail healthcare Lead and undertake analysis of current business processes and performance metrics to identify areas for improvement and automation To apply for this role, your soft skills, expertise, and experience should include: Experience in Digital Process Operations and Automation from the perspectives of business and technology in order management Experience leading and managing digital programmes (preferably leveraging SFDC OMS cloud) in Retail and/or Retail Healthcare organizations Large experience in Operational Excellence as a subject more »

passionate about those that advance womens health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and … wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to … join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line … work out of one of the following locations: Basildon, ESS, GBR | Enfield, GBR | Harlow, ESS, GBR | Ipswich, SFK, GBR BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. more »

applications. This is a managerial role where you will be helping further develop an inspiring, dynamic workplace where teams are empowered to drive great customer experiences and business results. At AJ Bell we are building the future of personal wealth management platforms through our technology. We have a strong … business unit to create value for the whole business. Set, manage, and work with team members on agreed objectives. What you'll already have Experience managing multiple teams in a fast paced, dynamic technology environment. Strong background in engineering with previous development experience. Strong focus and track record of … delivering product led initiatives. Hands on development experience in an enterprise setting. Working knowledge and experience of Agile principles. Ability to motivate, encourage and push improvement initiatives. Comfortable having direct conversations, holding your team, peers and leaders accountable. Pragmatism, you can prioritize, simplify, and drive a path towards more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is … engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and more »

overseeing the development and improvement of company products. They will be technically competent, having ability to apply knowledge of industry regulation/legislation, understand customer experience and needs, creating solution orientated products. They will monitor and advise on market/competitor pricing structures, and determine future opportunities for … Responsibilities - Creating and enhancing products that fill a niche in the market or allow their clients to remain competitive Researching of legislation, industry codes, customer experiences and demands Consulting market research materials and sales data to ensure that products are viable and competitive Improving customer experiences through solution … as support externally with technical support ownership Engage supplier base and identify synergies across their product range and technical capabilities for efficiency Relevant Skill & Experience - Proven experience in product development and project management in Electro Mechanical fields. Lift specific experience has added benefit Strong analytical and problem more »

on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service … the relevant internal teams for resolution and are recorded in the ITSM tool, support the continuous improvement of internal processes and service delivery. Required Experience: Minimum of 5 years' service transition experience, managing service transitions, plans, and multiple on-boarding technical teams Experience within a service delivery … contracts to align with service requirements and processes Strong relationship management skills that aid successful knowledge transfer and service readiness ITIL4 Foundation Level Prior experience in working for a managed service provider is highly desired Services offered by Computappoint Limited are those of an Employment Business and/or more »

to drive innovation and excellence in parking technology? Our client in London is seeking a Parking Systems Manager to lead transformative projects and enhance customer experiences in the parking business industry. Role Overview: As the Parking Systems Manager, you will be responsible for delivering equipment implementation projects and programmes … or equivalent experience. Knowledge: Technical awareness in managing projects with high technology content. Skills: Excellent stakeholder management, commercial awareness, people management, and leadership skills. Experience: Minimum seven years' project management experience, preferably in parking equipment/software implementation. What We Offer: Competitive Package: Up to £65,000 Leave more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Product and Customer Consultant Are you someone who thrives in a fast-paced, dynamic environment of a start-up while valuing the stability and resources of a global insurer? Do you love collaborating within agile teams, with a focus on delivering proposition and customer experience improvements? If … through price comparison sites, our proposition also helps advance Aviva’s sustainability agenda, and our initial product including a carbon offsetting feature. As a Customer Experience Coordinator, you’ll play an important role within the Aviva Zero product team, working closely with a Senior Product Owner and agile … delivery squad to drive forward the implementation of continuous improvement activities, championing commercial and customer-centric initiatives. Skills and experience we’re looking for: Good knowledge of the UK General Insurance market and attention to detail to understand business requirements and articulate the into user stories. Demonstrable operational more »