26 to 50 of 289 Permanent Customer Experience Jobs in London

with various stakeholders to deliver top notch customer service solutions Design develop and implement customer experience solutions on the Genesys Cloud CX platform Collaborate with cross functional teams to gather requirements and translate them into technical specifications Develop and maintain custom integrations and APIs to enhance the … solutions Ensure all solutions comply with industry standards security policies and best practices What you’ll bring: Proven experience as a Genesys Cloud CX Developer or similar role Strong proficiency in developing solutions using the Genesys Cloud CX platform In depth knowledge of contact centre technologies and cloud infrastructure … experience and contact center solutions Version control expertise such as GitHub Prior experience building and maintaining a Genesys platform via Genesys CX as a Code Genesys Certified e g Professional Architect or Developer. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to more »

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on … consulting environment, with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You have a solid track record of implementing projects with ServiceNow. You are more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for London, UK location. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply … Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelor’s degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

the Enterprise Platforms Product Manager and Head of FinOps to identify and execute on cost saving opportunities. Use appropriate service management tools, instrumentation and customer feedback mechanisms to measure, analyse and understand operational performance of the Enterprise Platform products. Apply this insight to identify and mitigate areas of risk … to improve the service delivered to customers and to inform the continuous improvement initiatives and future roadmap for this product set. Continuously improve the customer experience of the Enterprise Platform toolset through measurement, education, training and stakeholder communication. Proactively monitor industry trends relating to the provision of platform … research and development is undertaken in a timely and cost-effective manner with tangible outcomes with which to make informed decisions that will benefit customer experience. Skills you’ll need (minimum criteria) Extensive hands on engineering experience of delivering a variety of infrastructure and platform products and services more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

Developing, managing and optimising compelling Postpaid product offerings for Lyca mobile across all countries. The role will focus on understanding customer needs, analysing market trends, ensuring our propositions are competitive, attractive and aligned with business objectives. The Proposition manager will coordinate with various departments including marketing, sales, customer service and finance to drive growth and customer satisfaction. The Proposition manager will also coordinate with local country teams to align on the plan and roadmap ahead. Key responsibilities: - Proposition Development: Design and implement new postpaid propositions that meet market demands and enhance customer experience. - Customer journey optimisation: Review each stage of customer journey across all channels for all new launches and optimise current journeys. Work closely with the Marketing department and align on customer experience as the top priority. - Partnerships: Maintain current partnerships and bring new partners on board to delivery more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping … them to deliver planned growth by ensuring high levels of customer satisfaction. A few of the Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones more »

HEAD OF EXISTING CUSTOMER CREDIT RISK – CREDIT CARDS £90,000 - £120,000 + BONUS LONDON An exciting unsecured lending Fintech company is currently hiring for a Head of Existing Customer Analytics within their Credit Risk and Analytics function. This role will involve taking ownership for all customer … growth. THE ROLE You can expect to be involved in the following day to day: Own thought leadership and analytical delivery for all existing customer management strategies for the Credit Card portfolios Work closely with Commercial, Ops, Tech, Finance and Reg teams to deliver investor returns whilst keeping customer experience at the forefront Lead a team of analysts and work closely with Credit Data Scientists on ECM models Own models, strategies, policies and procedures and be able to present and defend them to stakeholders - internal as well as external (regulators and investors) SKILLS AND EXPERIENCE Experience more »

IT Support Engineer – Fixed Term Contractor Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We are seeking a high-performing, self-motivated and experienced individual who is driven by providing exceptional IT support to clients. Our London … Carrying out proactive and routine maintenance activities on servers, desktops and network devices using our RMM or other available tools. Providing onboarding of new customer devices. Carry out routine health checks, backup checks and tasks. Provide Root Cause investigations and reports for incidents. Updating documentation and systems of records … where changes have been made. Onsite attendance to customer sites may be pre-scheduled to carry out “On-site Support Days” when required. Be willing to work out of normal hours to carrying our specific maintenance tasks that may not be able to be done during normal hours (Overtime more »

and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs. We are a global customer experience agency, but the individual really is at the heart of everything we do. We use data to find out what makes them … your ideas push the boundaries of what's possible. YOUR ROLE: In the Data Analytics team you will ensure both the voice of the customer and CFO are represented in the room with hard evidence. As well as supporting exceptional customer experiences using data, you will help ensure … deliver projects, utilising your strong hands on analytical capabilities. Your strengths in Python and SQL will ensure you can efficiently deliver robust analytics. Your experience with web and social analytics tools (GA/Adobe/Brandwatch/Sprinklr) and data visualisation tools (Power BI/Tableau/Looker/ more »

Senior Manager – Field Applications and Customer Support Permanent Position Hybrid (Offices in London) with travel £ Highly competitive salary + Excellent Benefits Do you have extensive experience within Field Applications or customer service and support? Have you worked within diagnostics, or a similarly complex and regulated industry? Would … you like to hold a senior position within the Field Applications, Customer Service and Support function of a ground-breaking medical diagnostics company entering the next stage of company growth, product development and commercialisation within the UK and US? My client are a well-funded and trail-blazing MedTech … commercial success from their technology and has a strong product development pipeline, so are looking to bring onboard a Senior Manager – Field Applications and Customer Support, to lead this function of the commercial team. As the Senior Manager – Field Applications and Customer Support, you’ll lead the development more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. Job Description We’re recruiting for a seasonedDevOps Engineer who willuse their software engineering skills and experience to provide and support … capabilities focused on the supportability the developer experience for teams working across Mainframe, Azure and AWS platforms. The role ensures both engineering and operationally focused teams work seamlessly as one combined end-to-end engineering team. The role requires an ability to work with a diverse range of internal … ensure that Legal & General’s systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality – with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on more »

CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. -Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd … i.e. agency, attribution partners, etc) Ability to understand and transform business requirements into actionable tech/product requirements for feature developments Basic Qualifications: Solid experience in media, advertising, or marketing (within the mobile space is bonus) -Experience implementing brand positioning into marcomm and the customer experience -Experience managing a large budget and forecasting -Experience in working with external creative agencies and internal design teams -Strong analytical skills (spreadsheet mastery a must, database experience is a bonus) Preferred Qualifications: -Have worked at a leading brand company or agency managing leading brands -Proactive and more »

all reactive commercial opportunities. This role will work alongside the Buying, Merchandising, Marketing, Creative, Operations and IT departments to build a best-in-class customer journey and drive day-to-day website trade. You will have customer-centric approach and will use data to gain a detailed understanding … of the customer journey on the hush website to inform improvements for our online experience. THE RESPONSIBILITIES Weekly Trade reporting, delivering insights on category, trends and product performance - making recommendations and measuring impact. Responsible for the product set up process, including the critical path and working closely with the … this process where required. Maximise website KPIs (e.g. conversion rate, add to bag, average order value, units per transaction), by focusing on the online customer experience, navigation, on-site search, product features and attribution. Ownership of on-site search - maximising search conversion rate by optimising search terms, maintaining more »

Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages … all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some … world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The Role We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer more »

is seeking a highly motivated and self-starting Project Manager (PM). You will join a rapidly growing team that builds on our recent customer wins. You will become part of an ever-growing EMEA team with the opportunity to help shape our customer success organization. As an … success of deployments from project kick-off to go live. Manage multiple projects whilst coordinating the team to keep them on track. Advise the customer on Sapio Science best practice, ensure the deployment is best placed to succeed. Follow Sapio Sciences agile deployment methodology wherever possible ensuring regular customer communication touch points are in place. Develop detailed project plans to guide the customer and internal teams through the engagement. Ensure time, budget, quality, and success criteria are met for each project. Regularly evaluate progress vs plan raising issues in a timely fashion to ensure corrective action plans more »

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data … ve come to the right place. Position Description For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When … unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. We’re looking for an experienced and … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? and motivate a team that is responsible for assuring … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators to our suppliers, in a compelling way, the formal submission of the Demand Forecast more »

and skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Executive to support our digital and marketing team. What you’ll do: You will play a key role in … driving the CRM strategy, working closely with collaborators from other departments to create a truly connected customer experience across all channels. What success looks like: You will champion a best-in-class CRM program that continues to grow our customer base while increasing brand loyalty of existing … customers - ultimately resulting in strong customer retention. We evaluate each team member based on our three company values: entrepreneurial mindset, caring collaboration, determination to succeed. Why you are a great fit : You have an entrepreneurial mindset and are naturally curious; an agile team player who is able to cultivate more »

based in West London. My client is looking for a Business Analyst to play a key role in supporting their continued growth and both customer experience. In this role you will enjoy a great work life-balance as well as meaningful work. Working within the IT & Digital team you … CRM) liaising with multiple stakeholders – driving continuous improvement across various processes and services. Key Responsibilities: Develop effective working relationships with internal users to enhance customer experience and retention. Work with the IT & Digital team and external consultants on new CRM capabilities (working with Microsoft Dynamics CRM). Provide … training and support on the CRM system and best practices for customer relationship management. Analyse data to identify trends and opportunities to improve customer engagement and business performance. Present insights to stakeholders and secure support for process improvements. Support internal communications, planning, design, and user training for change more »