1 to 25 of 148 Permanent Customer Experience Jobs in London

goals, but also that I can give them a place where they can achieve theirs.” - MICHAEL KORS - We have an exciting opportunity for a Customer Service Manager (mat cover 12 months) Department overview: Digital commerce is critical to the future success of Michael Kors. The brand is committed to … delivering a best in class Customer Experience that underpins global revenues of €0.5bn from digital channels over the next few years. Central to that growth is the Digital & Consumer Operation team located in London (UK). Established in 2016 the department has undergone rapid expansion as it strives … to drive a programme of Customer Experience improvements and Digital Communication enhancements alongside aggressive revenue aspirations. What You’ll Do: As a manager within the Digital & Consumer department, you will use your proven experience to lead and motivate customer obsessed teams within both our internal EMEA more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

Online Beauty Advisor Key Skills & Experience: Online Customer Service Luxury Retail Beauty Experience (Advantageous) Online Beauty Advisor We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team. If you are looking to challenge yourself in a … fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you. As a Customer Service Executive, you will be responsible for cultivating and enhancing the Customer Journey across multiple touch points. Your role will play a key … role in creating a complete 360 Digital Experience, ensuring the customer has an exceptional experience for the duration of their online journey, as well being a pivotal point of contact both with the customers and the wider Digital and Marketing teams. The role is varied and will more »

This role sits within the EMEA Digital practice at Alvarez and Marsal. A&M Digital revolves around six core areas of expertise; Digital Strategy, Customer Experience, Data & Intelligence, Cyber Security, Smart Products & Assets and Cloud @Scale. We are full service Digital offering spanning Strategy, Customer Experience … Data. Our positioning is at the intersection of strategy and execution (not slides and then gone, nor fingers on keyboards coding & testing or detailed customer journey designing), architecting the destination, orchestrating the delivery and navigating the change & transformation journey.A&M’s Digital professionals work on some of the world … clients. Skills in operating model design, business analysis, business process and organisation design will all be learned, developed and tailored for our clients’ needs. • Customer Experience - from social networks to YouTube Channels, and from instore to online, transform all digital marketing/sales/service to determine a more »

workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description The Freshworks CX Practice head is responsible for architecting the overall Freshworks Customer Support Solution and making complex design decisions to support the business requirements of business … partners and product owners. The CX Practice head works directly with both product and business stakeholders, internal and external, to understand requirements, analyze information, and craft comprehensive solutions. They can drive difficult conversations and remove roadblocks to implement their proposed solution. The Freshworks CX Practice head drives the optimization of … and good communication and negotiation skills to deliver solutions. As a trusted advisor to internal and external partners serving the Freshworks ecosystem, the Freshworks CX Practice head engages in conversations with executive leaders, technical architects, and business stakeholders that shape the architectural vision, and inform and execute the enterprise Freshworks more »

Oracle CX/CRM Cloud Consultant Jobs, London UK Focused on Oracle Cloud services and personnel. Oracle CX Jobs/Oracle CRM Jobs We'd love to hear from you, where ever you may be Are you an experienced Oracle CX/CRM Cloud Consultant? RiseSI are a wholly Oracle … and carefully sourcedto ensure we deliver exceptional service and strengthen our reputation and name as we grow. We are currently searching for experienced Oracle CX/CRM consultants/specialists to support our strengthening capability. If you are an experienced Oracle CX (Oracle Customer Experience) consultant and looking … with our clients) at RiseSI, please submit your CV for consideration of upcoming Oracle CRM jobs and consultancy opportunities. In addition to excellent Oracle CX/CRM skills, you will have good project management capabilities, will exhibit excellent communication skills and team orientated skills and will have a successful track more »

than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk … a Sales Director you set the direction and policies for regional sales activities related to new business and revenue generation, supporting customers in finding CX products, solutions, and services that best meet their needs. You are responsible for building and leading a team of Account Executives driving CX sales growth … across the region. Reporting to the SVP for Europe, you will ensure the CX GTM strategy is successfully implemented across the region, delivering regional CX financial target attainment. Build and lead a team of high performing Account Executives known for closing large CX deals and consistently exceeding quotas. Evangelize industry more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent bonus package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. The project is currently at its very beginning, and so we're looking … for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so that Barclays … drive Customer Lifecycle Management and to build efficiency and knowledge. Build strong relationships across the team and beyond, to consult with journey owners, CX designers, Marketing and Data Analytics. Work closely with marketing team to ensure we are delivering differentiated campaigns based on specific customer journeys and motivations more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

world sends more than $160+ trillion across borders. Ripple connects banks, payment providers, corporates and digital asset exchanges via RippleNet to provide one frictionless experience to send money globally. Today, we are delivering a cost-effective, instant, and frictionless customer experience to enable our enterprise customers to … senior engineering talent to help us evolve and define the future state architecture to achieve our audacious goal. The challenge lies in delivering magical customer experience, incremental business value, strengthening engineering fundamentals, building intelligent systems, and growing future leaders – all in a measurable and incremental way. You will … in Ripple enterprise level engineering decisions and ensure we are aligned with the overall direction. You will work closely with product managers and other customer facing functions to ensure the product engineering approach creates a frictionless and differentiating customer experience. You will define and orchestrate engineering forums that more »

grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland./p p br br Considering making an application for this job Check all the details in this job description, and then click on Apply. … information./li li Knowledge of online customer engagement platforms and channels./li li Proficiency in MS Office, Google Drive, and any CX or CRM software./li li Exceptional interpersonal skills and a client-centered approach./li li Excellent organizational and time management abilities./li more »

Lead UX and User Research Manager Do you love all things digital? Do you have significant user reasearch and UX/UI design experience? Do you love all things luxury retail? If YES, we may have the role for you Luxury department store, Harvey Nichols, is searching for a … people join and stay! About the role As Lead UX and User Research Manager you will be responsible for driving improvement in our digital customer experience, through robust user research, data analytics and UX design, delivering user journeys that inspire and delight our customers.Working closely with the product … responsibilities in this Lead UX and User Research Manager include:- Build a deep understanding of our customers, their shopping habits and their HN digital experience through user research, customer feedback and analytics data Champion the customer in our digital strategy and development backlog for web and app more »

Contractor VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestl , The … Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, which name WPP as a Leader in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world s most advanced and largest creative company, VML s global network … B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that … our capabilities and reach through acquisition. Revenue Performance Team The Revenue Performance team is responsible for driving Revenue Performance within all phases of the customer lifecycle in partnership with cross-functional stakeholders across Planet. It is responsible for defining and leading the execution of strategic programs aimed at accelerating … Performance is responsible for defining and driving the execution of strategic initiatives to significantly increase the revenue performance of Planet s new and existing customer portfolios while also boosting customer satisfaction. Your main objectives are 1) increasing the speed, quality, and efficiency of the onboarding process; 2) reducing more »

HEAD OF EXISTING CUSTOMER CREDIT RISK – CREDIT CARDS £90,000 - £120,000 + BONUS LONDON An exciting unsecured lending Fintech company is currently hiring for a Head of Existing Customer Analytics within their Credit Risk and Analytics function. This role will involve taking ownership for all customer … growth. THE ROLE You can expect to be involved in the following day to day: Own thought leadership and analytical delivery for all existing customer management strategies for the Credit Card portfolios Work closely with Commercial, Ops, Tech, Finance and Reg teams to deliver investor returns whilst keeping customer experience at the forefront Lead a team of analysts and work closely with Credit Data Scientists on ECM models Own models, strategies, policies and procedures and be able to present and defend them to stakeholders - internal as well as external (regulators and investors) SKILLS AND EXPERIENCE Experience more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new more »

FX business including sales, trading, technology, risk management groups and compliance This is a very dynamic role and your responsibilities will be commensurate with experience Job Requirements Dedicated work ethic Strong team player 3+ years of eFX trading experience and a strong understanding of FX market microstructure Must … be technical minded with a good understanding of Python programming. kdb/q experience is an asset. Demonstrated strong business analysis skills, problem solving skills and initiative Self-starter, motivated towards improving and developing the business Be available to communicate after work hours via email Excellent communication skills, both … world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring more »

strong principles that include pride, trust, and leadership, and would love to find someone to uphold these and add value to the business. The Customer experience insights manager will be inquisitive, curious, collaborative and great at creating convincing … stories. You will have the benefits of working in a great culture/environment, season ticket loan, great pension, and subsidised private healthcare. The CX Insights Manager role Analyse customer complaints and experience Own trust pilot, CACI, NPS/CSAT metrics Analyse sales data and trends Develop Power … BI dashboards and reports Perform A/B testing Present to CX and sales director Key Skills Past experience as data/business analyst Power BI SQL, excel and data visualisation Degree level education in statistics, mathematics, CX or computer science is preferrable Similar experience The Ideal CX more »

on audits ranging in complexity. Manages/leads a number of moderately complex audits and has responsibility for completion of the audit. KEY ACCOUNTABILITIES CUSTOMER Conduct audit work based on established audit plans and execute the audit in accordance with established standards ensuring completion Develop/contribute to the … provide expertise on audits ranging in complexity. Manages/leads a number of moderately complex audits and has responsibility for completion of the audit. EXPERIENCE & EDUCATION Undergraduate degree or relevant professional certifications, accounting designations, or equivalent Internal audit experience essential, although consideration will also be given to candidates … with other relevant/exceptional experience. Relevant knowledge/experience of Capital Markets. Financial accounting designation (CA, CPA) or other relevant qualification, i.e., MBA, CFA; Degree educated. Relevant regulatory knowledge. Analytical skills in assessing risk, issues and critical thinking/challenging the status quo. Effective time management skills and more »