151 to 175 of 216 Permanent Customer Experience Jobs in London

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Account Director will be responsible for new business development at enterprise level, whilst also driving sustainable financial … and will be pivotal in assisting in the growth of their market leading product and price point. Day to Day: You will be the customer facing representative of the organisation in your specialist industry. You will need to work your pre-existing network and build relationships with the key … in London”. Collaborate with the internal departments and external partners to execute business plans and strategies for all industry related business possibilities. Evaluate customer requirements and build business cases for your specific verticals needs and wants. Be able to hold your own with the current on trend topics more »

functionality, performance, and efficiency of our website, as well as managing content on site contributing to the overall success of our online sales and customer experience. You will work closely with the merchandising team to ensure the right product is displaying at the right time. This role requires a … and Optimisation: - Monitor website performance, identify areas for improvement, and work with the merchandising teams and web development to implement solutions to enhance user experience and drive conversions. - Conduct regular audits of the website to ensure accuracy, functionality, and compliance with industry standards and best practices. - Collaborate with cross … things better Have deep respect for partners and customers with a global view Qualifications: Bachelor's degree from a leading university 3+ years of experience in web operations, ecommerce, or a similar role. Proficiency in web development languages such as HTML, CSS, and JavaScript. Familiarity with content management systems more »

Job Title: Training & Quality Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our Purpose … best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world. We’re relentlessly creative and in this new world of content, where the possibilities are endless … requires international travel 2-4 times a year. Job Purpose BritBox International is on the lookout for a Training & Quality Manager to join our Customer Care team in London. In this role, you will ensure our customer support teams, via a BPO partner, deliver exceptional service through effective more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

compliance, consistency, and best practices. Stay current with emerging technologies and trends, conduct technology assessments, and recommend innovative solutions to enhance business processes and customer experience. Manage architecture projects, overseeing planning, execution, and delivery, including solution design, system integration, and technology upgrades, while adhering to timelines and budgets. Collaborate … team of architects, engineers, and analysts within the wider IT team, providing guidance and fostering a collaborative and innovative work environment. Skills, Knowledge, and Experience The successful candidate will possess: A degree in Computer Science, Information Technology, or a related field. Extensive experience in architecture roles, including data … robotic process automation in an insurance context. Strong analytical and problem-solving abilities, with a strategic mindset to align architectural solutions with business goals. Experience working with the Azure data technology stack, including Azure Data Factory, Azure SQL, Synapse Analytics, and PowerBI. A proactive, self-starting approach with excellent more »

Summary:Localisation efforts at Klaviyo are centred around linguistic excellence, teamwork and scale. We are responsible for the translation and cultural adaptation of all customer-facing content from performance-based marketing collateral to original training programs, the Klaviyo application and website, and our partner and developer portals. Our work … is not just about translation and localization; it is about providing our users with an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo. As a Localisation Program Manager at Klaviyo, your primary responsibilities will be to:Delight our international customers by owning … and driving high quality, localised customer experiences for all international markets and languages across Marketing, Academy and other parts of the customer journey.Drive localisation scale by developing and managing a roadmap of localisation tools and technologies that leverage AI to continuously improve localisation.We are looking for an experienced more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client’s trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

the power of data and technology? As a Senior Data Scientist, you'll design, build and implement predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Designing and predicting models to optimise business performance Analyse data to discover trends … and reporting Opportunity to contribute to new & existing business pitches We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks Cloud platform experience (AWS preferred) Adobe analytics & sales platform experience is a bonus Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Senior Account Manager will be responsible for identifying new business opportunities and new business development within a … set vertical to grow the customer base, increasing revenues via self-generated sales. Working closely with marketing, network, CSM and the build teams to seek out and maximize all sale opportunities, the Senior Account Manager will bring their expertise, and previous client relationships to the role, quickly becoming the … to person within the organisation when identifying and strategizing opportunities for business growth within that specified sector. Day to Day: You will be the customer facing representative in your specialist industry. You will build relationships with the key stakeholders in the industry showcasing the benefits of the organisation and more »

providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with … in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and … types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in more »

the leading UK banks, they provide security and trust to their valuable customers. Working with small to medium businesses in creating a cutting edge experience whilst keeping their customers at the heart of their proposition. The focus is to ensure quick and easy set-up, to allow customers to … taking ownership of the digital roadmap, whilst managing, defining and prioritising the digital backlog.Sitting within a young, dynamic team across their payments function, your experience as a Product Owner will be vital in driving key aspects of the customers digital journey. You will prioritise and deliver improvements using information … Acting as the digital feature owner and inspiring the team from ideate to executionWorking with stakeholders in delivering on KPIs and monitoring the digital customer experienceExperience working with Agile delivery approachesPrior experience implementing softPOS would be beneficialStrong experience as a Product Owner with a clear knowledge of more »

build relationships. You will have a full UK driving licence and happy to travel throughout your territory, sometimes at different times depending on our customer’s needs. Main Activities: Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets. Identify potential customers and market opportunities to … expand the customer base. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and provide appropriate solutions. Provide excellent customer service and support throughout the sales process. Equipment Knowledge: Have a thorough understanding of the equipment you are selling, including … identify trends and opportunities. Prepare regular sales reports and forecasts for management. Team Collaboration: Collaborate with other departments such as the VA Team, marketing, customer service and technical support to ensure a seamless sales process. Provide feedback and suggestions to improve product offerings and customer experience. Territory Management more »

and in doing so transforming the fortunes of the business by delivering ground-breaking sustainable and scalable analytics that better explain, detect, and predict customer needs, earlier and faster than anyone else. • The role will require and involve the use of standard, as well as advanced analytics techniques, including … the use of machine learning model development, to support commercial objectives and optimise customer experiences. • Through your team, you will drive the advanced analytics agenda, being transformational with the use of cutting-edge analytics techniques that are so useful, insightful, and timely - that Customers can’t do without them … and we become trusted for looking after both our customer’s data and their money. • You will be a thought leader in the field of analytics in order to make numerous, frequent, and complex business decisions to drive the business and deliver on the immediate and future goals of more »

strategic priorities. The role holder has a proven record of success in sales and account growth, insurance and financial product and operations expertise, and experience with emerging technologies, such as data and tech-backed GBS solutions. The PS&C Lead builds relationships with key CXO stakeholders in the entities … However, what truly sets the PS&C Lead apart is their alignment with AXA's behavioural competencies. They not only address but anticipate evolving customer needs, while driving initiatives to challenge legacy processes and enhance the overall customer experience. Responsible for solving complex and unprecedented challenges, they use … collaborating with partner entities and conveying an inspiring vision for the future. Additionally, proficiency in business English is crucial for understanding and addressing evolving customer needs, as well as building strategic partnerships and relationships across functional teams. Proficiency in any other additional languages would be highly advantageous. This language more »

at the forefront of innovation in the insurance industry. Our mission is to provide our clients with cutting-edge solutions that streamline processes, enhance customer experiences, and deliver superior value. We are looking for a Lead Developer to join our team to deliver on projects for our Underwriting platform. … needs of our clients in the insurance sector. This role sits within the Catastrophe Modelling team where we are building out our software capabilities. Experience in this field is advantageous but not a requirement. Key Responsibilities: Design, develop, and implement software applications using Azure, .NET, Python, and Databricks. Collaborate … and technologies to ensure our solutions remain competitive. Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Strong experience in software development, with a focus on Azure, .NET, Python, and Databricks. Proven experience in the insurance industry or a deep understanding of more »

Development Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Driving ZCL SalesTop 3 qualities for this role: Customer-obsessed, Product Marketeer, Growth mindsetIn the words of the team, you should leave your current role for this one because….'You have the … aspects of the product marketing strategy and execution for our exciting, high growth consumer energy transition products, working across growth channels to craft our customer sales messaging and communication.You'll build, own and drive our go to market launches and enduring strategies for our growing Zero Carbon Living products. … growth products and activities ensuring that our ZCL roadmap is linked with our existing growth channel SMEs and capabilities.Your key outcomes will be:ZCL customer growth - driving leads and sales across internal CRM channels (existing customers cross sell) and wider performance marketing channels and our own ZCL growth channels more »

transformation landscape, dedicated to empowering businesses worldwide through Salesforce solutions. Our client specializes in delivering comprehensive commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. Their mission is to guide brands through their digital transformation journey, creating impactful customer experiences and driving success in today's competitive … or the necessary precursor activities to establish one. Generate a robust pipeline by leveraging self-originated leads and collaborating with License Sales, Delivery, and Customer Success teams across Salesforce. Together, you will develop trusted Professional Services propositions for existing clients and prospects. Utilize your industry expertise and business acumen … to comprehend a customer's motivations, business drivers/challenges, strategic goals, objectives, and desired outcomes. Engage and present to customers, particularly at the C-Level, employing a consultative selling approach that positions our solutions and yourself as long-term trusted advisors. Create a compelling vision and effectively communicate more »

complex technical concepts in a clear and concise manner. Demonstrated ability to build and maintain relationships with clients at all levels of an organisation. Experience with solution selling methodologies. Familiarity with cloud computing principles and architectures, with a preference for candidates with Azure certifications. Goal-oriented mindset with a … drive to exceed sales targets and deliver exceptional customer experiences. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Strong analytical and problem-solving skills, with a focus on delivering value-added solutions to clients. Additional Skills (Preferred but not required): Microsoft … Certified: Azure Solutions Architect, Azure Administrator, or similar certifications. Experience with CRM systems, such as Microsoft Dynamics 365. Knowledge of software development methodologies, including Agile and DevOps. Prior experience in selling custom application development projects or managed services. more »

Hana - £95k - £107k + 5-10% bonus and benefits - (West London/Work from home) Are you a capable Solutions Architect with demonstrable experience of architecture within an SAP S4 HANA finance transformation? Have you worked in a B2C or Retail environment? Would you enjoy defining the future state … architecture strategy, and drivers for technology and business change and be the lead for solution design, delivery and options. It is essential you have experience working on an SAP S4HANA Finance transformation within a B2C or Retail business. In addition to Finance experience, any experience across the … beneficial, which includes HR, Procurement, Facilities, Security and Point of Sale (POS). If you love retail, love technology, have a good solution architecture experience to date - and want a place to continue your learning, and development and a place to build great solutions - so you can deliver long more »

driving change and promoting efficiency across the business through strategic IT and business solutions. Key responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive … and trust. Action-oriented with a readiness to work in a dynamic environment. Familiarity with ERP systems such as AX, Oracle, or SAP. Extensive experience in IT project management, ideally within the retail or wholesale sector. Strong background in enabling business operations through technology. Demonstrated capability in managing B2B more »

managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer. … You have experience from areas such as technical support, customer service, or other customer-support related work You have an IT related degree You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real … in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner You are good at putting complex issues in simple terms You thrive in a high-pace environment You have more »

revolutionised the hospitality sector with their multi-award winning and globally acclaimed social gaming concepts married with their fun and eclectic venues. Pioneering new customer experiences across multiple sites across the UK, USA and Australia, their dynamic technology team – the driving force behind their success – is looking for a … Synapse, Logic Apps, and Function Apps etc. SQL Server, including Store Procedures, T-SQL, or similar enterprise database toolset. Familiarity with RESTful APIs. Extensive experience with various data sources and technologies. Proficiency in PowerBI and Power Query. Software development experience in relevant languages such as C# or Python. … Knowledge of Data Modelling and associated tools like SQLDBM.com. Experience using MS Dynamics or similar ERP systems. Desirable Qualifications: Experience within the Hospitality industry. Leadership experience. Familiarity with Azure DevOps or similar development lifecycle management tools. Company Values: We embrace innovation, constantly seeking opportunities to invent and improve. more »

Senior Insight Analyst Company: VML Location: Sea Containers, London Reporting to: Director of Customer Analytics, Europe Who we are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and … values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Role You will be responsible for helping our clients … This means lots of growth opportunities in different areas, from Big Data Analytics to Electric Vehicles. You will be managed by the Director of Customer Analytics, who will be invested in accelerating your growth and advocating for your success. Key responsibilities: Ensure client success by delivering and presenting high more »

WongDoody Europe has assembled a world-class team of creative experts in strategy, innovation, multi-channel user experience, visual design, technology, and delivery. We are seeking a Senior Visual Designer who thrives on challenges and is eager to grow their abilities and knowledge. As a passionate advocate for great … customer experiences, you will use your creative and strategic thinking skills to be at the forefront of UI visual design solutions, enhancing our principles, standards, and design patterns with best practices, consistency, and re-use. In return, you'll have a significant impact on our clients and gain recognition … for your work. WHAT YOU'LL DO As a Senior UI Visual Designer, you will lead, invent, and design compelling and seamless customer experiences across desktop and mobile platforms. You will develop visual designs iteratively, collaborating closely with user experience designers to effectively communicate interaction and design ideas. more »