3 of 3 Permanent Customer Intelligence Jobs in London

largest and most complex frontline workforces in the world, and their experience with Sona shapes whether our mission lands. As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function … polished machine, this isn't the right fit. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships, and a V1 operating model, and define what Customer Success looks like at Sona for years to come. Responsibilities Lead and develop ...

signed deal into a thriving, deeply embedded partnership - responsible for onboarding, adoption, health, retention and expansion. This role sits at the intersection of customer success, implementation, and relationship management. You'll work directly with firm principals, compliance teams, and advisers to get Saturn live, drive real behaviour change … upsell opportunities within existing accounts and work with the Partnerships team Translate feedback into specific, actionable insights for Product - becoming a trusted source of customer intelligence Build productive cross-functional relationships with Product, Engineering and Partners Lead strategic conversations, representing Saturn in the industry Contribute to improving processes ...

Progression: Clear pathway to Account Executive About the Company This is a fast-growing, well-backed SaaS company building one of the most powerful customer intelligence platforms on the market today. Used by some of the most innovative B2B companies globally, the product brings together enrichment, scoring, segmentation … outreach designed to open high-quality conversations. You’ll work closely with experienced Account Executives and marketing colleagues to identify and engage your ideal customer profile, tailoring your messaging to pain points that matter. Your responsibilities will include: Prospecting into target accounts via email, phone, and LinkedIn Creating highly ...