19 of 19 DemandTrendPermanent Customer Journey Map Jobs in London

About the Job We’re looking for an experienced Customer Operations Manager to lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants … grow with the business. You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone … ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support More ❯

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community. Key responsibilities include: Lead and … mentor a high-performing Customer Experienceteam Own customer lifecycle strategy, from onboarding to renewal Collaborate cross-functionally to improve product experience Use data to drive decisions and optimise customer outcomes You will have: Strong experience in Customer Experience or Account Management Strong experience in customer journey mapping Strong … leadership and communication skills Data-driven mindset with a passion for customer experience Interest in sports or tech is a plus Details: Start date: ASAP Duration: 12 months Salary: £50,000-£60,000 dependent on experience Location: London with 3 months on-site in European base (expenses covered More ❯

growth roadmap and using your expertise to grow top line revenues and guide commercial initiatives from our data. You'll own the analysis of the end-to-end customer journey, using our data stack ( BigQuery, dbt, Hex ) to create data models, data products, metrics and find insights that fuel our growth. You'll work closely with … to work autonomously, thrives when solving hard problems and wants to have individual and societal impact. What You'll Do Own Marketing Performance & Funnel Analysis Analyse the complete customer experience, from the first ad impression through product use to lifetime customer value. Develop and maintain core marketing data products, dashboards and reports that serve as the … performance. Using and evolving reporting, CRM, marketing, tagging and analytics tools, such as Google Analytics, Google Ads, Customer.io , Hex, Tag Manager, Posthog, Meta) Produce insights and measurements from customer performance data, identifying and prioritising the highest-impact opportunities for growth. Identify conversion bottlenecks across our key funnel stages and partner with cross-functional teams to resolve them. Investigate More ❯

innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … a lifecycle growth strategy across multiple customer journeys (self-serve, prosumer, and enterprise), with full ownership of funnel performance, experimentation, and cross-functional execution. This role requires a deeply analytical, product-minded growth leader who can identify the highest-leverage opportunities across the lifecycle and rapidly scale what works. You'll partner closely with Product, Marketing, Data Science … responsibilities Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user More ❯

Customer Experience Strategist ?? London (Hybrid - 2 days onsite) ?? Full-time | Up to £65,000 per annum We're looking for an experienced and ambitious Customer Experience Strategist to join a leading technology consultancy in London. You'll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You'll be involved in strategic planning, proposition development, and growing long-term client relationships. What You'll Be Doing Lead the creation of customer More ❯

role will provide deep analysis (e.g. retention rates, channel performance etc.) and insights to optimise sales and marketing efforts. This role requires a strong understanding of data analytics, customer segmentation, and business intelligence tools, such as Salesforce and Tableau/Power BI. The Responsibilities Data Management & Reporting: Collect, QC, and structure CRM data from various sources, ensuring data … automated dashboards and reports using BI tools (e.g., Tableau, Power BI) to present insights and campaign attribution. Partner with internal teams to embed measurement thinking into every campaign. Customer Segmentation & Analysis: Analyse customer demographics, behaviours, and purchasing patterns to identify key segments and improve targeting and personalisation. Initiate sales opportunities/leads by navigating accounts and … and touch points are optimised for lead generation. Perform statistical analyses to measure segmentation effectiveness. Campaign Optimisation & Insights: Analyse the performance of marketing campaigns and sales efforts across customer segments, including creating KPIs around new data and added/created leads. Provide data-driven recommendations to improve engagement, conversion rates and ROI. Identify new market opportunities and trends More ❯

be a hybrid role based in London. Our client is seeking a highly skilled and experienced Business Analyst to join their Agent Desktop Programme, focused on transforming operational customer servicing within the financial services sector. This role is pivotal in driving the evolution of our contact centre capabilities, leveraging Microsoft Dynamics 365 to deliver a modern, efficient, and … customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from legacy systems to new solutions, ensuring minimal disruption and maximum adoption Work … integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working groups to gather requirements and validate solutions Manage stakeholder expectations More ❯

Job Summary: We are seeking a dynamic and highly experienced Senior Project Manager to lead the end-to-end delivery of a new Customer Support Tool. The ideal candidate will bring deep expertise in Digital Commerce and Customer Support platforms. This role is critical to our Digital Innovation Programme, and the successful candidate will play a … key role in shaping customer experience through the implementation of scalable, integrated digital solutions. The individual successful in this role will have proven track record of managing complex, cross-functional technology projects that enhance customer experience and operational efficiency. Thisroleisavailableona12monthsFTCbasis,coveringMaternityLeave. Key Deliverables: Report directly into the Digital Innovation Programme, ensuring project alignment with broader digital … transformation objectives and innovation roadmaps. Lead the planning, execution, and delivery of a customer support tool implementation, ensuring alignment with business goals and timelines. Collaborate with stakeholders across IT, Customer Service, Digital, and Commercial teams to define project scope, objectives, and success criteria. Manage project budgets, timelines, risks, and resources, ensuring delivery within scope and quality More ❯

go-to-market strategies, directly impacting revenue growth and pipeline generation. Evaluate sales tactics and forecast trends, providing insights to optimize ROI and inform business decisions. Collaborate on customer journey mapping and pricing strategies to improve customer acquisition and retention. Lead and mentor junior analysts, ensuring effective cross-functional collaboration with Marketing and Customer More ❯

high-level requirements into clear product features and user stories. Collaborate with engineering, design, and QA teams to ensure timely and quality delivery. Prioritise product backlog based on customer needs, business value, and technical feasibility. Engage with stakeholders to gather feedback and ensure alignment across teams. Analyse product performance using data and metrics to inform improvements. Manage the … functional teams including developers, designers, and business leads. Nice to Have: Experience in fintech, healthtech, e-commerce, or SaaS product domains. Familiarity with UX/UI principles and customer journey mapping. Background in technical product management or APIs is a plus. More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

helping travelers discover the perfect stay. Our brand team plays a pivotal role in shaping the future of our product offerings, ensuring they not only meet-but exceed-customer expectations. As we continue to grow, we're expanding our team to support ambitious milestones and deliver innovative solutions that reinforce our leadership in the travel marketplace . Our … performing team that thrives on creativity, strategic thinking, and cross-functional partnership. In this role, you will: Shape and implement the product vision, driving innovation to meet evolving customer needs and strengthen our market position. Collaborate with cross-functional teams to manage the product backlog and align delivery with strategic milestones. Conduct A/B testing to validate … and learn if our product hypothesis meets customer needs Translate complex technical requirements into clear, actionable insights for both technical and non-technical audiences. Identify and integrate AI/ML opportunities into product features through close collaboration with engineering teams. Analyze market trends and customer data to inform product strategy and roadmap decisions. Develop business cases More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

related field. Hands-on experience with one or more leading Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools etc.). Understanding of commerce data models, customer journey mapping, and digital order execution. Strong analytical, problem-solving, and communication skills. Experience in sales channel optimization (D2C, B2B, Marketplace) Experience in working within Agile or More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯