1 to 2 of 2 Permanent Customer Journey Map Jobs in London

to both our Customers and our Development Team(s). As such, duties can also incorporate: product management, system implementation, data analytics, and Customer management Experience required: Deep expertise with general insurance, or equivalent experience with a good understanding of a regulated industry e.g. financial services, Experience with … customer facing platforms, claims handling and data management solutions. Experience in delivering user stories and acceptance criteria in an Agile framework Customer centric experience, covering customer and user experience, customer journey mapping and design thinking Experience in transforming processes, ways more »

achievable plans. Responsibilities Plan, lead, and deliver process modelling, design, and improvement projects. Plan, lead, and deliver requirements elicitation and definition work. Develop customer journey maps and personas to better understand customer behaviour and preferences. Create and refine business process models, organisation designs, and more »