1 to 25 of 58 Permanent Customer Requirements Jobs in London

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can also be combined with our Helpdesk to become … the Intercom Customer Service Suite, which provides AI enhanced support for more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver … We are seeking an experienced Implementation Project Manager to join our team at Intercom. In this role, you will be responsible for overseeing customers' implementation of Intercom, a leading customer messaging platform. Your primary focus will be to ensure the successful onboarding, installation, and integration of Intercom for multiple customers while driving customer satisfaction and product adoption. If More ❯

and help drive digital transformation in retail through pivotal supply chain solutions. As a Presales Consultant (Forecasting and Supply Chain Products), you will partner with sales teams to translate customer needs into SymphonyAI value, leveraging your expertise in demand forecasting, inventory replenishment, ERP, and WMS platforms. You will play a key part in winning new business by providing product … demonstrations, developing proofs of concept, analysing customer requirements, and ensuring a smooth handover from sales to implementation. Job Description What You'll Do Collaborate with the sales team: Work closely with sales representatives to understand customer requirements, develop positioning strategies, and deliver compelling customer presentations and negotiations. Conduct product demonstrations: Deliver tailored demonstrations and proofs … of concept, clearly explaining how SymphonyAI solutions address customer challenges and drive value. Value Engineering: Partner with the Value Engineering team to define and present the ROI and strategic benefits of SymphonyAI solutions to potential clients. Analyse customer needs: Assess business processes, workflows, and technical infrastructure to tailor product offerings and recommend optimal configurations and integrations. Support RFPs More ❯

team at Colworth has an exciting vacancy for a Senior Electrical, Control & Automation Engineer based at their Advanced Prototyping Engineering Centre. This role involves producing working specifications that meet customer requirements for the electrical, controls and automation aspect of innovation projects. This is an ideal opportunity for an experienced engineer with a strong working knowledge of electronics control … systems that form part of test rigs, prototype machines and pilot plant equipment. Collaborate with Brand & Product Development Teams, Mechanical Designers, Process Engineers to produce working specifications that meet customer requirements for electrical, controls & automation. Plan the electrical, control and automation aspects of projects, set timescales, define budgets, and ensure on-time delivery within budget. Produce electrical and … Experience in electric, pneumatic and/or mechanical engineering. Experience of project management. Experience working with Siemens (TIA Portal, LogoSoft) and Rockwell (Studio 5000). Leadership Behaviours Growth Mindset, Customer Focus, Bias for Action, Accountability and Responsibility, Building Talent and Teams Travel Requirements Occasional UK and international travel will be required, approximately 2-3 trips per year. Notes More ❯

team at Colworth has an exciting vacancy for a Senior Electrical, Control & Automation Engineer based at their Advanced Prototyping Engineering Centre. This role involves producing working specifications that meet customer requirements for the electrical, controls and automation aspect of innovation projects. This is an ideal opportunity for an experienced engineer with a strong working knowledge of electronics control … systems that form part of test rigs, prototype machines and pilot plant equipment. Collaborate with Brand & Product Development Teams, Mechanical Designers, Process Engineers to produce working specifications that meet customer requirements for electrical, controls & automation. Plan the electrical, control and automation aspects of projects, set timescales, define budgets, and ensure on-time delivery within budget. Produce electrical and … Experience in electric, pneumatic and/or mechanical engineering. Experience of project management. Experience working with Siemens (TIA Portal, LogoSoft) and Rockwell (Studio 5000). Leadership Behaviours Growth Mindset, Customer Focus, Bias for Action, Accountability and Responsibility, Building Talent and Teams Travel Requirements Occasional UK and international travel will be required, approximately 2-3 trips per year. Notes More ❯

competitive advantages to achieve stable and continuous growth, to carry out a variety of technical pre-sales (including design and quote) and co-ordination tasks, to meet or exceed customer requirements and to promote the success of services in line with the company's overall strategies, while reflecting customer needs. Also complete tasks which are assigned by … the Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction. Job description: Requirements Definition and Design: Define requirements, create designs and proposals. Provide technical support to their customers. Project Planning and Progress Tracking: Outline project plans, update progress of execution, including recovery plans Conduct revenue … Plan and handle presentations to customers, third parties, and suppliers. Attend meetings with relevant parties. Project Leadership and Coordination: Organize and lead project staff. Notify line manager of issues, customer complaints, and new business opportunities. Travel to various offices as required. Documentation and Training: Create project documentation. Provide skills transfer and training to engineers. Assist technical team in delivering More ❯

and enhanced across the sector. This role is central to managing retailer systems and processes, ensuring the accurate and timely generation of finished product packaging while maintaining compliance with customer and legal standards. Critical path management and close collaboration with customers and internal teams are essential for success. The role involves overseeing the completion and review of product specifications … in legal labelling and is able to advise the Sector Technical Team on matters relating to on pack labelling. They are also responsible for addressing discrepancies promptly and ensuring customer audits demonstrate full compliance with specification administration. As a leader, the Sector Specification Manager recruits, trains, and motivates the Specification Team, fostering a culture of personal development and continuous … be meticulous and quality-focussed, able to manage critical paths and proactively address issues during the specification-to-launch process. The representative should also value accuracy, efficiency and effective customer management within a dynamic technical team. Accountabilities: People - Manage the specification team & is responsible for its activity. Recruit and retain the right calibre of people. Lead, motivate and inspire More ❯

talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯

talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯

provide customers with intelligence wherever they need it to be effective. Responsibilities Strategic Product Leadership Define and execute comprehensive product strategy for Insight & Hindsight portfolios, balancing organisational needs with customer requirements to drive significant commercial outcomes Set the strategic agenda for multiple product domains and drive programme execution across complex, interconnected systems Propose new business models, pricing strategies … and Hindsight focused portfolio. Interact extensively with customers to understand their business challenges and use cases in great depth Thoroughly understand competitive products and strategy, and how they influence customer decision-making Predict trends within customer segments and apply deep knowledge of how value is perceived across different market segments Drive customer-centric product development through hypothesis … driven evaluation strategies from the customer challenges that matter Develop, manage and recruit a team of product managers, taking direct responsibility for their growth and performance Coach and mentor team members while establishing a culture of data-driven decision making Ensure team effectively follows agile and lean methodologies while driving process improvement initiatives Go-to-Market Excellence Develop comprehensive More ❯

s products and services, including Telecom and DICT services, to enterprise and carrier customers. This role involves all stages of the pre-sales lifecycle, including attending technical meetings, gathering customer requirements, and proposing suitable solutions in a timely manner. The position also provides technical support during the implementation phase, including provisioning, deployment, migration, and coordination with vendors where … testing, and maintenance. As part of the team, the ideal candidate will work closely with customers and internal stakeholders to design, develop, and manage solutions that meet complex technical requirements and ensure successful project delivery. Solution Manager - What You'll be Doing: Understand the technical requirements of the customer, reading between the lines to build a solution … projects require documentation and reports to a high standard for all phases of the project. Participate in system level design reviews, and program management reviews to assess design maturity, requirements compliance and to provide informed technical recommendations to the customer. Solution Manager - The Skills You'll Need to Succeed: Fluent in spoken and written Mandarin and English. Bachelor's More ❯

s products and services, including Telecom and DICT services, to enterprise and carrier customers. This role involves all stages of the pre-sales lifecycle, including attending technical meetings, gathering customer requirements, and proposing suitable solutions in a timely manner. The position also provides technical support during the implementation phase, including provisioning, deployment, migration, and coordination with vendors where … testing, and maintenance. As part of the team, the ideal candidate will work closely with customers and internal stakeholders to design, develop, and manage solutions that meet complex technical requirements and ensure successful project delivery. Solution Manager - What You'll be Doing: Understand the technical requirements of the customer, reading between the lines to build a solution … projects require documentation and reports to a high standard for all phases of the project. Participate in system level design reviews, and program management reviews to assess design maturity, requirements compliance and to provide informed technical recommendations to the customer. Solution Manager - The Skills You'll Need to Succeed: Fluent in spoken and written Mandarin and English. Bachelor's More ❯

have lived and worked in the UK for a minimum of 5 years. As the Lead Pre-Sales Architect within Aker Systems, your primary responsibility will be to develop customer solutions that consistently outperform those produced by our competitors by innovatively and cost-effectively meeting the requirements of our customers. You will be responsible for leading the Pre … to travel to London 2-3 times a month, occasionally including an overnight stay. Duties & Responsibilities Winning Proposals . You will be responsible for creating compelling technical responses to customer requirements, enabling Aker System to pursue new business via the DOS4, DOS5, GCloud, Technology Services and other commercial frameworks either directly; or indirectly via a suitable partner or … prime contractor. You will be experienced in creating high-scoring responses to customers technical requirements. You are to proactively seek customer feedback, acting upon that feedback so that we may continually improve the strength and quality of our technical responses. Client Engagement . You will act as an ambassador for the business supporting sales personnel in client engagements. You More ❯

of the AWS technology and its use cases. You will need to be technically capable and credible in your own right as well so that you can shape the customer and solutions-focused initiatives of your team. You will get to practice your creativity in driving the link of technology to tangible solutions and educating customers about the art … create fir for purpose reference architectures for a variety of use cases. The ideal candidate has experience building, leading and developing talented teams of senior engineers or solutions architects. Customer-facing experience is preferred, practical knowledge of the AWS platform is desired but not required, provided you have sound leadership skills and a strong technical foundation in secure, scalable … behalf of customers. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their More ❯

and Strategy Define and lead the execution of the product roadmap, ensuring that model development supports offline, on-premise, and air-gapped deployment scenarios. Align AI feature development with customer requirements across government, critical national infrastructure, defence, and enterprise security sectors. Track advancements in generative AI, transformer models, and autonomous agents, ensuring innovations are adaptable to disconnected and … file protection and the broader cybersecurity landscape. Validate feasibility with stakeholders, ensuring solutions are viable without reliance on cloud-based AI inferencing or LLM endpoints. Gather and elicit model requirements from defined use cases to enable agile development, rapid feedback loops, and continuous iteration across the delivery lifecycle. Collaboration with Data Science and Engineering Teams Define model specifications, input … AI/ML concepts, pipelines, and constraints. Experience working closely with data science and engineering teams to deliver AI products. Proven track record of managing product roadmaps, writing clear requirements, and delivering customer-facing features. Strong analytical and problem-solving skills, with an ability to translate complex data insights into actionable requirements. Excellent communication and stakeholder management skills. More ❯

in the UK and internationally. Responsibilities Lead the design, development, integration, and delivery of systems solutions . Provide technical support to sales and marketing, including input for bids and customer presentations. Translate customer requirements into effective and compliant engineering solutions. Apply systems engineering practices throughout the full lifecycle of products. Support new product development from concept through More ❯

and be personally responsible for providing bespoke technical solutions for customers and SME on all Radio Engineering. Role Includes: Design and build of bespoke technical solutions in line with customer requirements. Provide Technical assurance to customers. Preparation CODEPLUGS/FLEET Plans for customer requirements (Motorola & Hytera). Installation, Troubleshooting and maintenance of telecommunication equipments from different vendors … Hytera, Motorola, Tait, Simoco, Kenwood and Icom Site Maintenance and servicing Faults Management with log analysis, defects debug and work around responsibility Business support: customer needs analysis and customer presentation of new products Involved in providing Technical Support to the communication systems in major contracts Skills and Experience: 2+ years experience from within either military or commercial Radio More ❯

for customers Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments Achieve customer goals and address concerns in short-term interactions Work with customers either … in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups Contribute to the creation of digital CS playbooks and email sequences to drive user activation Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs Leverage tools, technology … to identify risk or opportunity and segment a large book of business Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions Represent the voice of the customer and influence the product development roadmap Work closely with Finance and Legal teams to ensure all contracts are accurate About you 3+ years of Sales/Customer Success More ❯

join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing … Analytics you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be … responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. These professional services engagements will focus on customer solutions such as Data and Business intelligence, machine Learning and batch/real-time data processing. Key job responsibilities As an experienced technology professional, you will be responsible for: - Help the customer More ❯

From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value. AWS ProServe engages in a wide variety of customer projects, providing collective AWS experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training … a unique balance of business knowledge and Technology depth in Artificial Intelligence and Machine Learning with delivery implementation experience. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for AI ML workloads. Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions leveraging Data … understanding of Machine Learning, Data and Business intelligence. The ideal candidate will also have experience with managing data at scale and automation. Key job responsibilities -Innovate - Engage with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. -Deliver value - Lead and support local ProServe delivery teams as a More ❯

a Network Solutions Architect with at least 5 years' experience to join their Defence Solution Design Authority practice. You will work as a trusted industry partner to their defence customer, supporting internal business units (Sales, Business, Technology, Security, and Operations), key stakeholders, and externally facing third-party technology providers. You will report to the practice manager and be part … network ecosystem, including cloud, data centres, and enterprise systems. Collaboration with multidisciplinary teams will be essential to implement the latest networking technologies that ensure seamless performance for internal and customer-facing services. Responsibilities Engage with customers, business stakeholders, and key partners to provide end-to-end architecture governance, leadership, and solution decision-making aligned with the Solution Design Authority … business stakeholders and units, offering consultative engagement, shaping, and qualifying complex service change, delivery, and resource requirements. Own and engage key stakeholders and business units in responding to complex customer requests, contract changes, solution design proposals, and bids. Deliver architecture outcomes such as proof of concept, whitepapers, bid proposals, and high-level design collateral addressing complex customer requirements. More ❯

latest Data Analytics and GenAI services. Our consultants will develop and deliver proof-of-concept projects, technical workshops and support complex projects. These professional services engagements will focus on customer solutions such as batch, real-time data capture and analysis, driving data driven decisions and desired customer outcomes. Must hold or be able to attain an Australian Government … Amazon DataZone, Amazon SageMaker, Amazon Quicksight and Amazon Bedrock. Solutions: Support pre-sales and deliver technical engagements with partners and customers. This includes participating in pre-sales visits, understanding customer requirements, creating consulting proposals and creating packaged data analytics service offerings. Delivery: Engagements include projects proving the use of AWS services to support new distributed computing solutions that … migration and modernisation of existing data applications and development of new data applications using AWS cloud services. Insights: Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS More ❯

establish Amazon Web Services as a leading technology AI platform? Would you like to be part of a team that genuinely focuses on understanding what's best for the customer and also be valued within as a technical expert? Amazon Web Services is looking for a skilled and motivated Professional Services Data Scientist to help accelerate our growing Data … to architect and implement systems and applications with . You will be comfortable working alongside partners, including systems integrators and Independent Software Providers (ISVs), to deliver the best possible customer outcomes. You will be happy to roll-up your sleeves, and guide customers deconstruct ambiguity. Responsibilities include: - Expertise - Collaborate with field sales, pre-sales, training and support teams to … consulting skills, ideally through previous roles and delivery of on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding and extracting customer requirements, creating consulting proposals and packaged data solution offerings, and supporting commercial negotiations - Delivery - Engagements will include onsite projects proving the use of AWS data and AI services. More ❯

complex solutions to a wide audience. Adaptability and Collaboration: Positive, proactive, and self-motivated, with proven ability to work across multi-functional teams in a technical, fast-paced environment. Customer Focus: Ability to respond to customer requirements with timely and effective technical solutions. Preferred Education and Experience Industry-Specific Experience: Experience working in the Insurance Industry. Educational More ❯

with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business challenges. Collaborating closely with clients and internal teams, you will be responsible for ensuring proposed solutions align with industry … an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenters capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance. Solution strategy, architecture & design. Support Sales to develop … design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal cost and More ❯