1 to 25 of 34 Permanent Customer Retention Jobs in London

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain … forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role … Account Ownership & Growth: Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact. Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services. Identify and execute upsell and cross-sell opportunities aligned ...

Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking … Head of Customer Success with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment. What the Head of Customer Success will be doing You will ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily … those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries ...

well-established enterprise in the FinTech Space! A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal … enterprise accounts valued at approximately £500K ARR each Managing an average order value of £150,000 dealing with established financial organisations Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts Act as the primary post-sale relationship owner, following the Sales handover Deliver ...

ready to roll their sleeves up and "get stuck in" across a variety of functions, bridging the gap between Sales Support and Account Management (Customer Success). Key Responsibilities Account Management & Customer Success: Manage Commercial Relationships: Support existing customers to ensure they understand the benefits of our services … maintain a high level of satisfaction. Customer Retention: Work to retain existing customers by assessing feedback and using creativity to refine our services. Identify Growth Opportunities: Help create roadmaps for future cloud usage and find additional savings for customers to increase commitment. Onboarding Support: Take over ...

everything we do to go above and beyond for our clients. Role Description This is a full-time, on-site role for a Sales Customer Support Specialist, based in London. The role involves providing exceptional customer support, addressing client inquiries, ensuring customer satisfaction, and assisting with technical … Handle the RMA process for any faulty or unwanted goods returns. Sales Acumen: Participate in pricing workflow solutions, problem solving and negotiating appropriately. Client Retention: Enhance existing client relationships by meeting customer needs. Upsell client packages where possible and follow up on all quotations to make sure ...

role is ideal for someone who thrives in a fast‐paced Cyber Security environment and is confident identifying and developing opportunities within an existing customer base. You will play a key role in driving revenue through upselling, cross‐selling, and expanding long‐term client relationships across our portfolio … identify upsell and cross‐sell opportunities Manage and grow a portfolio of accounts, building trusted, long‐lasting client relationships Develop a deep understanding of customer needs, risks, and security challenges Work closely with technical and service delivery teams to clearly position the value of our solutions Conduct outbound calls ...

Revenue Leadership Opportunities SDR Manager | BDR Manager | Customer Success Leader | Revenue Team Lead 📍 UK & EMEA | London/Hybrid Options 💰 £60,000–£100,000 basic + uncapped commission (OTE £110,000–£200,000+) Build teams. Build revenue. Build your leadership career. Our team at Flourish is partnering with a number … first time. These are critical hires, with real ownership and progression. The role These positions sit across SDR leadership, BDR management, and Customer Success leadership, combining hands on contribution with team leadership responsibility. You will typically be responsible for: Leadership and team development • Leading teams of SDRs, BDRs ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

Reed.co.uk is looking for a Customer Success Manager to join their team in Holborn, London. Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients. … strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance Actively organising and managing operational and strategic ...

environment that nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value. CleverAI Blogs Redefining Customer Engagement in the AI Era TesseractDBTM CleverTap Product Demo About … CleverTap: CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAITM Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making ...

Revenue generation & overall growth - Identify growth opportunities within accounts and lead commercial negotiations Develop account plans to drive upsell, cross-sell, and renewal strategies Customer satisfaction & retention Build trusted relationships with key stakeholders across client organizations up to and including C Suite Act as the primary point … strategies A thorough understanding of the FX market and how it influences the remittance industry Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure ...

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic PURPOSE ...

from prospecting through to deal closure Identify upsell and expansion opportunities within existing agency partners Collaborate internally to ensure strong campaign delivery and client retention What We’re Looking For Proven experience selling digital media, programmatic or AdTech solutions Strong relationships within London independent agencies Track record ...

confident, well-organised, process-orientated team player to join our Account Management function in a role focused on supporting operational tasks that drive customer experience excellence, retention, and growth. You will also manage a small portfolio of customer accounts which will include, but is not limited … opportunities Maintaining CRM governance by the account management team on records, account documentation and reporting Coordinating across internal teams including Sales, Product, Information Strategy, Customer Success and Support, to ensure client requests are tracked and coordinated internally to resolution in a timely manner Helping identify best practices and scalable ...

Your new company A rapidly growing consumer-focused FinTech is looking for a CRM Executive to join its expanding Customer & Marketing function. The company offers a range of digital savings, investment and financial wellbeing products, and is known for delivering clear, intuitive experiences that support users in building long … term financial confidence. As the organisation continues to scale, CRM is becoming increasingly central in driving customer engagement, retention and adoption across its product suite. Due to ongoing growth, a new opportunity has been created to support the execution and continuous optimisation of multichannel lifecycle programmes. Your ...

diverse geographies. The Impact you will create in the Job: You will manage the entire sales process, starting from generating interest to first customer contact to setting up qualified meetings for the Sales team. You will build a strong pipeline of Sales Qualified Opportunities by penetrating new accounts. Actively … analyze and identify the roadblocks in our customer engagement and retention Follow up on leads and conduct research to identify potential prospects and build relations by initiating communications and doing follow-ups in order to move opportunities through the sales funnel. You will deploy ...

responsible for key performance indicators including TCV (below $5M), revenue, contract margin, and client satisfaction, while also playing a vital role in driving client retention and overall account success. Key Accountabilities and Responsibilities: Being Responsible for and owning ALL aspects (both project and run) of CES delivery … Workforce planning, Billability, utilization, compliance, risk governance, etc. Pipeline: Own & win less than $5 million opportunities Client Satisfaction (References, CSAT & NPS) Secondary KPIs Client retention rate Churn management Champion talent management by fostering development and engagement through coaching, mentoring, recognition, and succession planning Essential Skills/Qualifications/ ...

Trusts (MATs), ensuring HubSpot is clean, efficient and genuinely driving better commercial outcomes.This isn’t just admin. You’ll gain exposure to sales pipelines, customer lifecycle, and retention - continuing to build the foundations of a great career in Revenue Operations. What you’ll be doing … administration (users, permissions, setup) Keep CRM data clean, structured and reliable across school and MAT accounts Support workflows and automation that improve sales and customer success efficiency Help manage pipelines for new school acquisition and trust-level deals Build reports and dashboards to track performance and engagement Support onboarding ...

About Ace Waves Ace Waves is an AI-native customer service platform built for enterprise. We don't rip and replace helpdesks, we deploy a workforce of AI Customer Support agents, replacing the repetitive human work, not the systems. Our multi-agent orchestration engine trains AI agents … under a minute. We have hit 84% automation within two weeks of deployment, cut costs by 40%, and saw a 15% improvement in customer retention. We deliver enterprise clients reductions in cost-per-ticket, significant deflection rates, and measurable CSAT improvement. The problem we solve for them is real ...