1 to 25 of 37 Permanent Customer Retention Jobs in London

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily those based … Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone ...

market access Build relationships with technology partners, system integrators and sector influencers Structure and oversee partnership commercial models, joint propositions and performance outcomes Customer Value and Retention Partner with Customer Success to ensure strong onboarding, retention and long term customer value Ensure commercial … success is aligned with customer outcomes, satisfaction and advocacy Feed customer insight into sales strategy, partnerships and product direction About You Proven senior commercial leader with deep experience across sales, marketing and partnerships Strong background in B2B SaaS, ideally within healthcare, care technology or regulated sectors Track record ...

dynamic and experienced Senior Account Executive to join their team and help to expand their corporates Enterprise market presence (£500m+ turnover) while nurturing strong customer relationships. This role is to sell in to the DACH region. As a Senior Account Executive, you will be responsible for driving sales growth … with new business customers as well as cross selling and upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses … understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You’ll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You'll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

ambassador for the company and be a regular contact for new and existing customers You will be retaining and growing existing customer base through retention and up-sales. THE ROLE We’re looking for a Senior Customer Success Manager to help retain and grow our existing … customers as the business scales. This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. You’ll own a portfolio of customers using multiple products and ensure they ...

pricing discretion to apply price increases where possible and drive additional revenue growth. Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams. Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities. Optimise the renewals playbook, refining … negotiation & communication skills and experience handling commercial discussions directly with customers. Ability to identify and close upsell/cross-sell opportunities within an existing customer base. Analytical mindset with experience tracking revenue performance and customer retention metrics. Self-starter mentality with a passion for hitting ...

remote. Key Responsibilities Deliver high quality Salesforce solutions using an agile, sprint-based approach, owning solution design, configuration, and deployment end to end. Lead customer engagement through workshops, sprint ceremonies, and solution playback sessions, acting as a trusted advisor throughout delivery. Scope and document customer requirements, producing clear … business goals, budget, and scalability. Collaborate with internal teams to ensure successful delivery, quality assurance, accurate time management, and effective handover to support. Support customer retention and growth by demonstrating value, contributing to renewals, and identifying opportunities for expanded engagement. The ideal Candidate will possess: Strong Salesforce ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. They are seeking a New Business Development Manager to join their growing, experienced team. Reporting directly … targets and pro-actively approach them Skilled in market research and analysis to identify growth opportunities An understanding of the reason and ROI a customer would have when adopting digital Experience in client relationship management, ensuring long-term satisfaction and retention Excellent communication and presentation skills, both ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry . M-Cube, established in 2001, during the years expanded its range of services with … creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently ...

including: Building optimisation models to improve efficiency and throughput. Developing predictive models to reduce risk and prevent downtime. Designing churn prediction strategies to improve customer retention. Identifying next-best actions to support sales and commercial teams. Applying geospatial modelling to optimise footprint and location strategy. What We’re Looking ...

Remote (Need to be UK Based). WeDo have exclusively partnered with a SME who continue to go from strength to strength. Due to customer retention and growth, coupled with a recent round of funding (c£12m), a Lead Engineer is required to broaden their existing product ...

high-performance but genuinely collaborative - smart people, low ego, and leadership that gives autonomy and support in equal measure. With scaling revenue, strong customer retention, and ambitious growth plans, this is a business with real momentum. The Role As a Pre-Sales Consultant ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. Leading the UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports … face and remotely consult with clients, current and potential, to help define their project requirements. Manage and coordinate technical design phases to meet customer needs. Proactively coordinate and activate resources as needed to achieve project goals. Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery ...

design and packaging of standardized industry solutions (e.g., "small logistics vehicle + insurance + charging package"), deliver value propositions and sales scripts; Develop benchmark customer cases, industry white papers, demo sandboxes, and other enablement materials to enhance frontline sales conversion efficiency; Collaborate with regional marketing teams to plan industry … specific activities (online seminars, industry exhibitions, trial programs); Monitor solution adoption rates, customer retention, and NPS, continuously iterate solution content and promotion strategies. ...

sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. ...

have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. ...