1 to 25 of 57 Permanent Customer Retention Jobs in London

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within … Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team ...

strengthen revenue performance, and deepen market impact. The CGRO will drive data-led commercial decision making, embed technology and AI-enabled insights throughout the customer journey, and establish strategic relationships with key industry partners and third-party providers. The role is accountable for positioning the organisation as a market … organisation's multi-year revenue growth strategy aligned with board-approved objectives and market opportunities * Identify, evaluate, and prioritise new revenue streams, customer segments, and expansion opportunities * Set annual and quarterly revenue targets across commercial functions and drive accountability for delivery * Lead pricing strategy and commercial model development ...

strengthen revenue performance, and deepen market impact. The CGRO will drive data-led commercial decision making, embed technology and AI-enabled insights throughout the customer journey, and establish strategic relationships with key industry partners and third-party providers. The role is accountable for positioning the organisation as a market … organisation's multi-year revenue growth strategy aligned with board-approved objectives and market opportunities * Identify, evaluate, and prioritise new revenue streams, customer segments, and expansion opportunities * Set annual and quarterly revenue targets across commercial functions and drive accountability for delivery * Lead pricing strategy and commercial model development ...

100+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. If you're someone who enjoys owning customer relationships, influencing decision-makers, navigating commercial discussions and delivering strong retention results, we'd love to hear from you. The Role … Your primary objective will be to retain accounts and grow revenue by becoming deeply embedded within your clients' organisations. You'll work closely with Customer Success, Product and Energy Analyst teams to help customers maximise value from the platform while identifying opportunities to strengthen and expand relationships. Success ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting … while proactively identifying opportunities to expand account value and deepen partnerships. Key responsibilities include hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also plays a critical role in delivering exceptional ...

environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We’re looking for a Senior Customer Success Executive to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond … traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...

AI. With continued investment in its Microsoft Business Applications practice, this is a key hire within a growing team focused on developing strategic customer relationships and expanding existing Microsoft engagements. You’ll work closely with consulting, delivery, customer success, and Microsoft alliance teams to help customers maximise … Role Summary We’re looking for a Microsoft Dynamics 365 Business Applications Account Manager with 3–5 years of experience managing and growing enterprise customer relationships across the D365 ecosystem. This role is centred around account growth, customer engagement, and strategic expansion within existing clients. You’ll work ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately ...

Senior Enterprise Customer Success Manager 78,000 - 83,000 UK Remote Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team. This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. • Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels 📍 London (Hybrid: 3 days onsite per week) We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise … clients across the DACH region. 🌍 The Opportunity We are hiring German-speaking Customer Success Managers across multiple levels: Junior Customer Success Manager Customer Success Manager (Mid/Senior) Enterprise Customer Success Manager You will be responsible for driving customer adoption, retention, and expansion ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

London - Hybrid 💰 Salary: £35,000 – £40,000 🕒 Full-Time We are currently recruiting on behalf of a growing SaaS company seeking a proactive and customer-focused Customer Success Representative to join their expanding team. This is an excellent opportunity for someone who enjoys building strong client relationships, delivering … exceptional customer experiences, and working within a fast-paced tech environment. Key Responsibilities Build and maintain strong relationships with customers Support client onboarding and product adoption Respond to customer queries and resolve issues effectively Proactively identify opportunities to improve customer satisfaction and retention Collaborate with ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards, reporting ...

operate at a high level. The Role We’re hiring an AI Revenue Operations Specialist to run the operational backbone of Infobel’s existing customer base. You’ll work directly with Nathan (Head of Sales), owning the workflows that keep customers supported, invoices accurate, commissions clean, and revenue flowing. … This role sits at the intersection of: customer operations, finance operations, and AI-enabled workflows. You’ll be customer-facing enough to jump on calls, analytical enough to live in spreadsheets, and operational enough to build repeatable systems that scale. What You’ll Do Coordinate ongoing customer ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing ...

ROLE You will: Own the global e-commerce P&L, driving profitable growth while optimising the digital technology stack to improve performance and customer experience. Develop and manage e-commerce trading forecasts, including key performance metrics, channel performance and customer acquisition and retention targets. Oversee … pages, campaigns — reflect the creativity of the brand. Drive digital transformation initiatives in partnership with IT and other relevant departments. Lead CRM strategy and customer segmentation to enhance engagement and increase lifetime value across VIP and core customer groups. Oversee digital marketing channels, including email, paid search, paid ...

projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously … improve the customer journey. Key Responsibilities: Transformation & Operational Improvement Team Leadership Cross-Functional Collaboration What We're Looking For: Essential Experience Proven experience within a similar position in a SaaS environment A strong track record of leading successful implementation, onboarding, or operational transformation programmes Experience leading and developing teams ...

Analyst role sits at the heart of commercial decision-making, offering the opportunity to shape how data and insight influence growth, product strategy, and customer outcomes. You will work on high-impact analysis that directly informs business direction, partnering with senior stakeholders to turn complex questions into clear, actionable … insight. The Co mpany They are a fast-growing, data-driven digital business operating in a highly commercial environment. With a strong focus on customer experience and product performance, analytics plays a central role in how decisions are made across the organisation. The business values collaboration, curiosity, and pragmatic ...