1 to 25 of 55 Permanent Customer Retention Jobs in London

overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of the role considers the overall journey and impression left on the … customer to identify opportunities to improve processes, communication, and touchpoints. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will play a critical role in driving customer satisfaction, operational excellence and business growth in their region. What youll do Developing and implementing strategies to improve customer interactions across multiple … touchpoints and channels. Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience. Collaborating with cross-functional teams, such as marketing, sales, product development, global process owners, and the customer success team, to align customer experience efforts with business goals Recommending More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best … in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. … outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented More ❯

countries: London (our HQ), Mexico, India, and the US. A total number of 90+ employees (and increasing every day) from different nationalities and with over 25 languages spoken. Department: Customer Success Job Description As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leadership team. You'll work … with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team and also work closely with our sales, marketing, and product teams to identify opportunities to improve … with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer More ❯

financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer … platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the … company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within More ❯

What You'll Do Avalara is looking for a Manager, Customer Success to join our EMEA Loyalty team. As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) encouraging post-sales relationships to enhance product adoption and use, leading to higher retention rates. The Customer Success Team's mission … rates, and other satisfaction metrics. This role is a hybrid role with regular visits to our Brighton office. You will report into the Senior Director of EMEA Customer Loyalty. What Your Responsibilities Will Be Team Leadership and Development: Directly manage Mid-Market and Enterprise CSMs ensuring they have the skills and tools necessary to succeed. Customer Advocacy: Develop trusted advisor relationships with partners and our teams, ensuring understanding of customer business strategies and goals. Enhance Sales Opportunities: Create and refine processes to identify and maximise upsell and cross-sell opportunities, promoting collaboration between Customer Success and Account Management teams. Crisis Management: Manage important situations, collaborating with Avalara team members during escalations until resolution More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet … on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our largest enterprise … and leadership to ensure proper regional & cross-regional coordination. To aid your team, you will work closely with every team at Cloudflare, from Sales, Sales Engineering, Product, Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for More ❯

financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our EMEA Renewals Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal … increase platform value realization. This leadership role focuses on improving team performance through strong operations, execution, efficiency, and scalability. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in fostering long-term, successful customer relationships, ensuring the … This position requires strategic thinking, operational expertise, and exceptional leadership within the region. What You'll Do Team Leadership Serve as a player-coach, leading a team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative, customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account More ❯

region, and with a specific focus on addressing regional gaps (UK, Middle East and Asia Pacific) and leveraging new strategic key technology partnerships (Salesforce, Adobe, Call Center) to enhance customer retention (target: 20% reduction in existing churn), we are proposing the creation of a Regional Channel Manager role. This document outlines the key responsibilities and expected contributions … through the development and effective management of strategic channel partnerships. This role will be instrumental in building a robust partner ecosystem that contributes directly to our sales targets and customer success metrics, particularly the identified churn reduction goal. Responsibilities Supporting EMEA Channel Strategy: This role will be responsible for the on-the-ground execution of the overarching EMEA channel … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric More ❯

platforms that empower maritime procurement professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a strategic, customer-facing role … ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage system integration projects, and provide procurement advisory services. In … this role, you will collaborate closely with the Buyer Sales and Technology teams to ensure seamless delivery and customer success. Account Management : Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating More ❯

And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer retention, revenue growth, and high customer satisfaction. You'll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams - including Sales, Customer Success, Marketing, and Product - and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations … a global renewals strategy to maximize retention and revenue. Identify upsell and cross-sell opportunities within the renewals process. Develop pricing and contract strategies to align with customer needs and company goals. Set clear performance goals, KPI, and metrics for the renewals team. 2.Customer Retention & Relationship Management: Collaborate with Customer Success to ensure seamless More ❯

GTM) strategies, positioning, messaging, and product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth objectives. This Director of Product … Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this role is for you! WHAT YOU'LL DO Product Marketing Strategy & Leadership: Develop and execute … product launches and features, ensuring cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the customer , gathering feedback and More ❯

Our client is a revolutionary customer data, insights and customer growth firm underpinned by a unique AI analytics technology and data platform The role: Working very closely with the CEO and Reporting to the Head of Consulting you will support senior stakeholders internally and with clients to: Lead pitches and proposals and manage key relationships with existing accounts … typically with CMO and CCO stakeholders Working with the platform and alongside technical and data staff to deliver customer insights and strategic customer growth opportunities for clients Help to define and deliver the clients' customer experience, retention and growth strategies Define growth KPIs and both enhance and measure the commercial impact of the platform and … years' experience as a management consultant in a highly regarded consulting firm and currently operating at Manager level or above First party "big" data analytics experience and technology savvy Customer growth, customer strategy or related consumer marketing experience engaging at CMO level Strong experience of working with large scale customer data in one or more of the More ❯

transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements the sales engagement, defining business outcomes for customers by building … trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services into Financial Services organisations will equip … CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries … and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate More ❯

successful in their deployment projects and meet their business objectives. Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and … estimates, proposals, and contracts. Understand the competitive landscape and prospect needs to effectively position the value of Workday's innovative deployment methodology, AI offerings, and Professional Services. Present Workday Customer Services overview and conduct services discovery sessions. Build and validate Professional Services Proposals and high-level Project Plans. Cultivate mutually beneficial relationships with Workday Service Partners. Assess project team … to effectively showcase the value and benefits of AI solutions. Exceptional relationship-building skills, with a focus on effective communication, empathy, and fostering positive relationships to enhance teamwork, client retention, and collaboration. Language - English is required and German, French or Spanish would be a plus. Our Approach to Flexible Work With Flex Work, we're combining the best More ❯

a thought leader to senior stakeholders within the NHS. Responsibilities Own and drive double digit NHS revenue targets, end responsible for 2 departments, covering both new business acquisition and customer retention Build and maintain senior-level relationships with NHS decision-markers, including Integrated Care Boards (ICBs), NHS Trusts, Primary Care Networks (PCNs) and other stakeholders Ensure a … cohesive approach to NHS sales and retention, balancing short-term wins with long-term strategic relationships, positioning the company as a trusted partner with … high engagement at every level Internal collaboration: With Marketing to shape and execute NHS-specific campaigns, ensuring strong lead generation and brand positioning. With Product and Transformation to ensure customer insights directly influence product roadmap and future innovation. Identify and drive process improvements within any part of Skin Analytics that interacts with the NHS, ensuring efficiency and effectiveness Develop More ❯

portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks … and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs … adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios More ❯

equipment and technical positions will meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method More ❯

growth. Responsible for being the primary relationship holder for the client within DEPT Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers Responsible for high client retention and growth Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients Ability to reach out to More ❯

to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be hybrid-flexible from London. You will be responsible for driving success across our highest … and/or Logistics industries. Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries … Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives More ❯

techniques and data analysis – to be coached, mentored, and nurtured by My client Directors Key Metrics: Revenue targets for key clients Gross margin of projects within agreed parameters Client retention/client satisfaction scores measured via client satisfaction survey Internal process quality The successful candidate will have: Minimum of 3 years’ experience in a client-facing quantitative research More ❯