1 to 25 of 148 Permanent Customer Retention Jobs in London

37.5hrs/week) Hours: Full-time Duration: 12 months Job Description: Join a leading financial software company revolutionizing how businesses manage their finances as a Data Analyst specializing in customer retention. You will play a pivotal role in shaping the future of customer loyalty by transforming reporting, building behavioral analytics, and working across the entire customer lifecycle. … been selected to progress to the next stage of the hiring process. As a Retention Data Analyst, you will: Develop automated and scalable reporting solutions focused on customer retention, empowering the business with critical data-driven insights. Create comprehensive dashboards by integrating data from various sources, providing senior leaders with a holistic view of customer retention trends. Collaborate with teams to identify and address gaps in data capture related to customer behavior, ensuring a robust understanding of customer interactions. Deliver actionable insights and recommendations based on key customer retention metrics, influencing strategies to improve customer loyalty. Build and maintain strong relationships across the organization to ensure More ❯

37.5hrs/week) Hours: Full-time Duration: 12 months Job Description: Join a leading financial software company revolutionizing how businesses manage their finances as a Data Analyst specializing in customer retention. You will play a pivotal role in shaping the future of customer loyalty by transforming reporting, building behavioral analytics, and working across the entire customer lifecycle. … been selected to progress to the next stage of the hiring process. As a Retention Data Analyst, you will: Develop automated and scalable reporting solutions focused on customer retention, empowering the business with critical data-driven insights. Create comprehensive dashboards by integrating data from various sources, providing senior leaders with a holistic view of customer retention trends. Collaborate with teams to identify and address gaps in data capture related to customer behavior, ensuring a robust understanding of customer interactions. Deliver actionable insights and recommendations based on key customer retention metrics, influencing strategies to improve customer loyalty. Build and maintain strong relationships across the organization to ensure More ❯

achieve their desired outcomes while using iVigee products and services. Act as the main point of contact for clients, guiding them through onboarding, usage, and ongoing support. Foster strong customer relationships, address any concerns, and work cross-functionally with sales, marketing, and product development to improve customer satisfaction, retention, and growth. Maximize the customer's … success with the product and, in turn, increase customer loyalty and long-term value for iVigee. MAJOR TASKS AND RESPONSIBILITIES: New Business Development: Following up on inbound leads, managing RFIs, RFPS through to signed contract stage Running New Business Sales Campaigns to generate new leads Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how … to utilize the offerings fully. Account Management: Maintain regular contact with customers to ensure their satisfaction and address any issues they may face with the product or service. Manage customer accounts and records, keeping detailed notes on interactions, concerns, and solutions provided. Support and Troubleshooting: Offer ongoing support and resolve customer issues in a timely manner, either directly More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate … Strong communicator with stakeholder influence Curious, proactive, impact-driven Interview Process SQL test Competency interview Offer upon successful completion Desired Skills and Experience Key Experience Proven ability to drive customer retention and loyalty through data insights Advanced SQL skills for deep dive analytics and performance optimisation Experience in e-commerce, digital marketplace, or subscription-based environments Strong More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis … uncovering key drivers of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis … uncovering key drivers of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis … uncovering key drivers of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn … indicators to inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn … indicators to inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We're looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You'll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you'll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn … indicators to inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn … indicators to inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

built an AI-driven platform that enables dealerships, finance providers, and insurers to make smarter, faster, and more profitable decisions. Our software powers intelligent vehicle pricing, inventory management, and customer retention strategies across thousands of users, with operations spanning Australia, New Zealand, Malaysia, and now expanding into the UK. Backed by global data partnerships and a relentless … Starters and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning More ❯

build winning teams? We're looking for a dynamic Chief Revenue Officer (CRO) who will be responsible for overseeing all revenue-generating functions within the organisation. Owning sales, marketing, customer success, and business development as well as shaping the commercial structure, scaling high performance teams, and building a predictable and sustainable revenue model that supports ambitious growth. This is … revenue growth strategy aligned with company objectives through ownership of the full go-to-market strategy, including value proposition, marketing, sales, and pricing. Lead and integrate sales, marketing, and customer success teams to maximise revenue growth. Set and monitor revenue targets, KPIs, and forecasting models. Identify new market opportunities, partnerships, and customer segments. Collaborate with product and operations … teams to ensure customer needs are met. Drive customer acquisition, retention, and lifetime value. Implement scalable processes and systems to support growth. Report regularly to the COO, Exec Chair and Board on revenue performance and strategic initiatives. Build and mentor a high-performing teams. Maintain excellent customer retention through high-quality account management More ❯

Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn … the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they receive … maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved, measured through … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with More ❯

Head of Customer Success We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts. This strategic yet practical role will oversee the development of … a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth. Key Responsibilities : Inspire and … develop a high-performing team through growth and transformation. Create efficient, scalable processes and tech-driven workflows to enhance customer experience. Drive customer retention and business outcomes using data insights. Collaborate with product, operations, and sales teams to shape organisational strategy. Support expansion into new regions. What We Seek : Extensive experience leading customer success in More ❯