1 to 25 of 38 Permanent Customer Retention Jobs in London

delivery of technical services to a high end commercial site. You will be a key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of … services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics more »

receive the best possible service. The Role Our team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. As the Sport CRM Executive, you will be responsible for planning and executing the CRM strategy for our sportsbook customers. You will create … support teams and stakeholders throughout the organization. Your Main Duties: Planning and executing innovative multi-channel communication concepts to optimize the user journey, maximize customer retention, and meet market KPIs. Manage the end-to-end delivery of promotional content and CRM campaigns for the sportsbook customers - from … campaign evaluation & optimization. Ensure all CRM campaigns are consistent, attractive, cost-effective, relevant, and aligned with other areas of the business. Liaise with Design, Customer Support, Acquisition, and VIP teams to ensure promotional transparency across the business. Create A/B tests with own design and tech resources to more »

to add value Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within more »

the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of … services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

is seeking a dynamic Account Manager to join their team. In this multifaceted role, you will be responsible for building and maintaining a robust customer base while also actively driving new business opportunities. The organisation serves a diverse client portfolio, including SMBs, Corporates, Enterprises, and Public Sector entities, ensuring … attractive OTE structure, ongoing learning and development and a full benefits package. If you are passionate about driving business success, adept at both client retention and new business generation, seize this opportunity today. Apply now or get in touch with Owen at Aztrum for additional details. more »

new business opportunities through prospecting, networking, and relationship building with key decision-makers. Build and maintain strong relationships with existing clients to drive client retention and upsell additional services. Collaborate closely with internal teams, including data analysts, consultants, and project managers, to develop tailored solutions that meet clients more »

and operational challenges and provide expert recommendations through workshops and data analysis. Analyse research and data to identify trends and opportunities for revenue growth, customer acquisition, and retention. Prepare client-facing reports and deliver presentations to senior management, effectively communicating key findings and recommendations. Contribute to business development efforts … results Proven experience devising and implementing data growth strategies (acquisition, retention, subscription upsell etc.) Experience in designing and implementing email automations and customer journeys to drive increases in engagement or revenue generation Experience constructing and presenting easily-digestible reports on campaign activity, with recommendations on future enhancements more »

efforts to new heights. Our goal is to create a top-tier sign-up journey, precisely tailored to the needs of our diverse customer base. We also aim to enhance their experience when adjusting policies, considering cancellations, or approaching renewal. To achieve this, we need to understand their … broader insurance industry. What you'll be doing: Enhancing the presentation and pricing of our products during sign-up, and developing strategies to improve customer retention. Collaborating within a cross-functional team (engineers, designers, analysts, product managers) and becoming an expert in your area. Influencing the team's roadmap more »

Management and Accountability. Contribute to Strategic Business Development - New revenue is proactively identified and converted through existing and new business opportunities. Assist in Client Retention and Development - Client portfolios and retention targets are proactively and strategically managed. Agency Role Model - Be a champion for attaining the more »

risk management, asset allocation and implementation. Your role will be wide-ranging and will encompass interacting with managers, conducting data analysis, and contributing to customer objectives. We believe that the unique breadth of this programme will enable you to develop a strong technical and non-technical multi-functional skillset … that could be applied in several areas of our business. The 2-year graduate programme will involve structured rotations across the business: Customer Analytics and Operations Understanding how relationships, clients and data are applied across the business and functions work together for the delivery of the business. Spend time … office areas. Working with the relationship management team on auto-enrolment, legislation and how it applies. Working with the relationship management team to explore customer retention and growth strategy MI and Data Governance Working with the team on due diligence and integrity of Data Understanding how to more »

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9 product and service reviews globally we do not like to do things by halves Our mission is to support … managing and growing our affiliate marketing program to maximise channel sales. Your efforts will contribute to driving traffic, improving website conversion rates, and fostering customer engagement and retention. This role offers a unique opportunity to significantly impact the growth and success of our E-Commerce operations, which are central more »

CRM strategy built for longevity, in line with the company s brand goals. You'll play an integral part in getting to know our customer to elevate, shape and personalise their LK Bennett experience. You ll have a strong focus on maximising customer acquisition and retention … of ESP platform. Experience in Loyalty is a bonus. Excellent analytical skills with the ability to interpret data to deliver change and measurable results. Customer centric approach a solid understanding of audience segmentation and lifecycle. Must be confident in collaborating, presenting and leading conversations across the business. A challenger more »

Chief Data Officers and senior management teams. From initial data consultancy services to evolving into multiyear data managed service relationships, our impressive 98% client retention rate underscores our commitment to excellence. The team combines consultancy & services led Enterprise sales and pre sales talent supported by an experienced executive … the relationship by continually seeking fresh client challenges to overcome. Required Experience The ideal candidate should demonstrate a relentless desire to excel in a customer-first sales environment, including: Solid track record of executive-level selling based on business priorities and outcomes Proven success in winning new clients through more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so … BUK) remains consistently excellent at scale. What will you be doing This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … opportunities. Present and demonstrate CCS Media s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and professional manner. Reporting and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills & Experience more »

Central London Head Office, as a MarTech Pre-Sales Solutions Consultant, you'll collaborate with the Director of Strategy and Growth in a highly customer facing role to design solutions tailored to clients' needs. Your role will involve crafting proposals, engaging with clients, and collaborating with internal business and … Adobe and CDPs. Key Responsibilities: - Analysing client briefs to identify winning strategies. - Developing compelling proposals and pitches. - Contributing to account planning to ensure client retention and growth. - Engaging with partners to align their products with our services. - Providing thought leadership and supporting marketing efforts. - Assisting delivery teams in more »

and Personalisation Team. It will be supporting the strategic ambition to evolve our CRM Data and Tech to unlock new and best in class customer campaigns and also advocate and champion the strategic aspirations of the CRM team s technology transformations to wider teams in Currys. Main Accountabilities: Managing … Key Responsibilities: Work in close collaboration with the Senior CRM Management team (Data Planning, Retention, Loyalty, Campaigns & Trading) to deliver commercial and customer outcomes that ladder up to the CRM Strategic Vision Support the Currys personalisation strategy, including developing new data connections to extend CRM into omni … and performance (inc. technical knowledge of CRM and analytical systems) At least 6+ years experience in data marketing/CRM, including email marketing across customer retention, re-engagement and acquisition working with a sizeable customer database We re one team and we celebrate all of the more »

client/3rd party teams. Use data analytics to provide insight to our clients and help with their mobility programme decisions. Assist in client retention, winning new work and other marketing initiatives. Create innovative technology solutions for clients which keep the GCS team at the forefront in the more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »

genders) to lead our sales efforts in the EMEA market. In this position, you will be responsible for driving revenue growth and building strong customer relationships across the region and align with our global sales team. The ideal candidate has a proven track record ideally in direct sales, strong … company's overall sales objectives Identify key market segments, target accounts, and sales opportunities to maximize revenue growth Analyze market trends, competitive landscape, and customer needs to drive strategic sales initiatives Hire, train, and mentor a high-performing sales team capable of achieving revenue targets Align closely with our … customers, providing strategic guidance and demonstrating the value proposition of our products and services Collaborate closely with marketing, product, and operations teams to drive customer acquisition, retention, and satisfaction +10years of progressive experience in direct sales, preferably within software industry Degree in business information technology, applied computer more »

and take ownership to build new products and services in an exciting setting. The Subscription Engineering team is responsible for the systems that power customer acquisition, retention and payments and as such plays a key role in the success of TIDAL. The team works tightly with other more »

our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement; Utilise the CRM, to track accounts throughout … drive growth and protect revenues; Accurately maintain customer, user records and client engagement activity efficiently; Participate in client engagement initiatives to increase client retention and account penetration; Travel as required within the region Gather competitor intelligence; Be the client advocate when Argus is designing new products, engaging … increase awareness of Argus platforms and content. Key Responsibilities Understanding customers By understanding the themes in the markets, a range of industry types and customer personas and how they operate in their markets, you ll know the challenges they face and can help shape the go-to-market approach more »