the role will provide deep analysis (e.g. retention rates, channel performance etc.) and insights to optimise sales and marketing efforts. This role requires a strong understanding of data analytics, customersegmentation, and business intelligence tools, such as Salesforce and Tableau/Power BI. The Responsibilities Data Management & Reporting: Collect, QC, and structure CRM data from various sources, ensuring … Create automated dashboards and reports using BI tools (e.g., Tableau, Power BI) to present insights and campaign attribution. Partner with internal teams to embed measurement thinking into every campaign. CustomerSegmentation & Analysis: Analyse customer demographics, behaviours, and purchasing patterns to identify key segments and improve targeting and personalisation. Initiate sales opportunities/leads by navigating accounts and … leads, collaborating with marketing and sales as appropriate, and ensuring that data collection across various forms and touch points are optimised for lead generation. Perform statistical analyses to measure segmentation effectiveness. Campaign Optimisation & Insights: Analyse the performance of marketing campaigns and sales efforts across customer segments, including creating KPIs around new data and added/created leads. Provide More ❯
Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to More ❯
Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to More ❯
of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯
of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯
we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Customer Experience Analystat SO ENERGY Reporting into our Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We're … looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone who thrives More ❯
relevance, and long-term value. Act as brand guardian , ensuring consistent and high-quality representation across all channels and functions. Collaborate cross-functionally to embed brand strategy into product, customer experience, other marketing functions and internal culture. 2. Integrated marketing and campaigns Campaign management: responsible for the strategy, execution, media and performance of TTL campaigns (start and end date … drive reach, engagement, and advocacy. Manage, and grow, our internal creative studio to deliver exceptional brand assets and campaign execution adopting both traditional and AI driven tools effectively. 4. Customer Insight & Measurement Customer insights: own all customer insights and tracking studies (brand metrics, NPS, System 1, User Zoom etc). Champion customer understanding by integrating insight … campaign effectiveness ; ensure continuous learning and optimisation. Work with research and analytics teams to measure brand impact and drive data-informed decisions . New propositions: lead new prop research, customer articulation and positioning across all touchpoints. 5. Team and Agency Management Team Leadership: Leading a team of > 15 across strategy, brand/campaigns, PR/Social and Design Budget More ❯
Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯
Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯
strategy for driving customers to our apps in a differentiated, personalized, and scalable way across our three core brands. In this role, you will: Leverage data-driven insights and customer feedback to build a strategy for app growth from the ground up, aligning it with our business objectives and metrics, obtaining leadership buy-in, and creating and managing the … planning processes for this area while partnering with engineering, analytics, design, and other key stakeholders. Facilitate tradeoff decisions with engineering teams to ensure a financially viable product that solves customer needs. Balance short-term and long-term business considerations with product decisions and partner with finance to set incremental revenue targets or other metrics. Reference detailed market research, including … customersegmentation, market sizing, and competitive analyses, as relevant to the product. Define new metrics and data sources to support continuous product improvement; drive monthly metrics reviews. Partner with analytics and XD teams to design product experiments, gather and analyze product data, draw insights, and make informed product decisions. Identify friction within the customer journey and recommend More ❯
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customersegmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in More ❯
their household services, we would love to hear from you. We're looking for a marketing professional to help ensure our CRM is best-in-class. With experience of customer-centric, data-led strategy, you will champion the continuous improvement of our CRM capability across channels, including mobile and web applications. You'll be commercially and analytically minded, and … volatile market conditions and helping them save on their bills wherever possible. What you'll be doing Building and implementing CRM acquisition, in-life and retention programmes across multiple customer touch points to deliver value for customers and the business Championing the continuous improvement of CRM, through application of our tools and data Setting and measuring KPIs, and using … across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we're pacing vs forecast You'll be great at Owning and delivering multi-channel customer contact/CRM strategies, ideally involving mobile app, push, and email. Using Customer Engagement Platform (Braze) and Customer Data Platform (HighTouch), to create, send and report on More ❯
and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customersegmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯
and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customersegmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯
Shoreditch, London, England, United Kingdom Hybrid / WFH Options
Reed
AI Strategy Manager to lead the evolution of our marketing capabilities through digital innovation and artificial intelligence. This role is central to shaping how we use AI to enhance customer acquisition, engagement, and retention in a fast-paced fintech environment. You’ll be responsible for identifying and implementing AI-driven marketing solutions, optimising digital channels, and driving data-led … decision-making across campaigns and customer journeys. This is a unique opportunity to blend strategic thinking with hands-on execution in one of the UK’s most innovative financial technology firms. Key Responsibilities Marketing Strategy & AI Integration Develop and execute a roadmap for integrating AI into marketing operations, including automation, personalisation, and predictive analytics. Identify and deploy AI tools … to improve campaign performance, customersegmentation, and lifecycle marketing. Collaborate with product, data science, and CRM teams to align AI initiatives with customer needs and business goals. Digital Channel Optimisation Lead the transformation of digital marketing channels (web, email, social, paid media) using AI for real-time optimisation and targeting. Implement machine learning models to enhance lead More ❯
re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customersegmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯
the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. 🔍 Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing trends … and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling: Design … data and share insights clearly with both technical and commercial teams. 🌟 It’s a Bonus If You Have: Experience working with retail, e-commerce, or consumer data Knowledge of customersegmentation, churn analysis, or product recommendation engines A passion for retail trends and consumer psychology A curious mindset and eagerness to learn in a fast-paced environment 🎁 What More ❯
looking for a data-driven and passionate CRM Marketing Executive to join our dynamic marketing team. This is a fantastic opportunity to play a vital role in shaping the customer journey for thousands of players across our iconic casino portfolio. Reporting to the CRM Manager, you will be the engine of our customer communications, executing targeted and personalised … Campaign Execution: Manage the end-to-end process for multi-channel marketing campaigns (Email, SMS, App Push Notifications, Print, WhatsApp), from briefing and building to testing, deployment, and reporting. CustomerSegmentation Support: Utilise our CRM platform to segment the customer database for targeted promotional offers, event invitations, and lifecycle communications. Performance Analysis: Monitor and analyse key campaign … a focus on both onboarding new members and engaging existing tiers . This role includes managing monthly "Met Experiences" for our high-value customers, supporting market research recruitment, generating customer vouchers, creating visit driver promotions and using our Qualtrics survey platform to gather valuable customer feedback. Database Management: Ensure the integrity and hygiene of our customer data More ❯
influence. Lead and define the Data Science strategy for Product, ensuring that advanced analytics, data science, and AI methodologies are central to how we build great products and improve customer experiences. Serve as a trusted strategic advisor to senior Product and Engineering leadership, ensuring that data-driven decision making is embedded at the highest levels of the organization. Drive … modeling, ensuring statistical rigor in decision-making processes. Take ownership of the most complex, high-profile analytical projects, translating ambiguous questions into clear, actionable recommendations that deliver commercial and customer value. Mentor, coach, and develop other Data Scientists and Analysts, fostering a culture of critical thinking, continuous learning, and technical excellence. Lead initiatives to scale impact through automation, self … service, and democratization of data science capabilities. Develop sophisticated customersegmentation, and predictive models that directly inform and optimize the product roadmap. Communicate complex analytical and technical concepts to diverse audiences, influencing stakeholders across Product, Engineering, Design, and Commercial teams. What You'll bring to the team: Core Qualifications: Experience: Extensive experience in data science or a similar More ❯
Hive, MapReduce) This is an exceptional opportunity to work as a Data Scientist within a global analytics team, utilizing various big data technologies to develop complex behavioral models, analyze customer uptake of products, and foster new product innovation. Responsibilities include: Generating and reviewing large datasets through advanced quantitative and statistical techniques. Designing, building, and utilizing consumer behavioral forecasting models … across different business sectors to maximize opportunities. Leading initiatives to enhance data accuracy, availability, granularity, and coverage. Developing analytics strategies to improve customer and product strategies. Designing better data analysis processes for future use. Proactively deriving actionable insights from large datasets using advanced statistical techniques. Analyzing customer behavior patterns to optimize product performance and customer experience. Building … identify links between behavior and new opportunities. Manipulating high-level data and presenting findings clearly to senior stakeholders. Supporting the development of analytics strategies to enhance product plans and customer engagement. Ideal candidates are talented scientists with exceptional data analysis and problem-solving skills, capable of discerning hidden patterns and signals within financial markets. Company: Recruitment agency Qualifications: Commercial More ❯
Data Scientist Up to £80,000 Location (Hybrid, 3 days per week) Company: Join a dynamic consultancy that has undergone an exciting rebrand since 2020, pivoting their focus towards customer-centric, data-driven solutions. Partnering primarily with private equity-backed businesses, they offer a powerful customer insight product designed to help organisations better understand and maximise the value … of their customer base. Responsibilities: Create scalable solutions to solve real-world challenges like demand forecasting, personalisation, and customersegmentation Translate business problems into data science use cases and deliver measurable outcomes Apply clustering, classification, regression, time series modelling, NLP, and deep learning. Develop recommendation engines and leverage third-party data enhancements. Collaborate with stakeholders to translate More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Harnham
Data Scientist Up to £80,000 Location (Hybrid, 3 days per week) Company: Join a dynamic consultancy that has undergone an exciting rebrand since 2020, pivoting their focus towards customer-centric, data-driven solutions. Partnering primarily with private equity-backed businesses, they offer a powerful customer insight product designed to help organisations better understand and maximise the value … of their customer base. Responsibilities: Create scalable solutions to solve real-world challenges like demand forecasting, personalisation, and customersegmentation Translate business problems into data science use cases and deliver measurable outcomes Apply clustering, classification, regression, time series modelling, NLP, and deep learning. Develop recommendation engines and leverage third-party data enhancements. Collaborate with stakeholders to translate More ❯
as deep learning, NLP, transfer learning, and recent advancements in LLMs and generative AI. Able to contextualise these techniques in industry settings, such as financial forecasting, operations optimisation, or customer segmentation. Comfortable with key ML frameworks (such as Scikit-learn, TensorFlow, PyTorch, Hugging Face) and data manipulation tools (Pandas, NumPy), as well as version control, containerisation, and ML deployment More ❯
Intelligence and Experience (CIX) organization is focused on leveraging consumer insights and predictive analytics to drive personalized consumer experiences at scale. This team manages all aspects of market research, customersegmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. … and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX vision and strategy, and ensure its regional implementation and successes while elevating the Brand with a fashion and luxury sensitivity. KEY RESPONSIBILITIES … DRIVE AND DELIVER THE ROLL OUT OF INITIATIVES SUPPORTING GLOBAL CX STRATEGY & VISION Manage strategic customer projects aligned to data strategy and marketing campaigns. Work collaboratively with regional CIX teams (EMEA, US, APAC) to ensure their regional roadmaps are aligned and prioritized against the global vision and objectives. Ensure full consistency and partnership across regions. Report back at Senior More ❯
we want you to be part of that. We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. This is a great opportunity for an experienced Performance Marketing Professional to take the next step in their … career within CRM. What you will be doing Duties and responsibilities as Junior CRM Manager will include: Create and execute a plan for customer retention to improve loyalty, reduce churn, and optimise LTV, in-line with business goals. Work collaboratively with cross-functional internal teams and external partners to deliver the retention strategy. Drive innovation within the team and … build a culture of continuous improvement, including an always-on test and learn approach. Identify new opportunities for improving customer KPIs and driving growth by working with the insights team to analyse and understand customer behaviour. Manage processes and requirements of automated and personalised lifecycle programmes across cross-sell, upsell, retention, loyalty, at-risk, and win-back. Monitor More ❯
