1 to 25 of 413 Permanent Customer Service Jobs in London

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north More ❯

and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Groups Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the north … star for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll do Service Excellence Leadership Conduct rapid assessment of current state vs. best-in-class standards and identify opportunities for immediate improvement then sustained More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product More ❯

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work we do directly … month and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented More ❯

Amazon's mission is to be 'Earth's Most Customer-Centric Company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. The Customer Engagement Technology (CET) organization powers CS by developing elegant customer- and … Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automation solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products, powered through human-centered design. Our team is looking for a talented and experienced Senior … Manager, ML Data Ops, to work across CET Product, Operations, UX Design, CS Business Verticals (e.g., Digital Devices, Shipping, and Delivery Services), and other Amazon teams to improve customer and associate experiences. Specifically, you will be managing a team that will develop mechanisms and processes to enable the CET team to move quickly and deliver world-class customer More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities … Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with More ❯

Job Title: Customer Service Executive (French Speaking) Location: High Holborn, London (100% Office Based) Our client is a dynamic and innovative Fintech business dedicated to delivering fast, flexible and affordable funding to their vast European client base. We are looking for proactive and organised Customer Service Executives to join the ‘French territories’ team and provide essential … support to their SME clients. This is an excellent opportunity to advance your B2B customer support career and develop your skills in a supportive and friendly environment. Position Details: • Job Title: Customer Service Executive (French Speaking) • Location: High Holborn, London • Salary Range: £27,000 - £29,000 per annum + bonus • Hours: 9am – 6pm, Monday to Friday • Start … Ideally September, with interviews over the next two weeks Key Responsibilities: Communicate with business owners daily, answering inbound calls and addressing any questions they may have Monitor support and customer service inbox to ensure that we consistently reach top service levels Work with various enterprise technology platforms Engage effectively with customers via phone, email and chat ensuring More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Principal Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Principal Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯

Vice President of Enterprise Sales (Central US) Central US (Dallas or Chicago preferred) PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding … how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As the VP of Sales (Central) at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within the Central US. You will lead … and continuous learning within the sales organization Provide guidance and coaching to maximize the team's potential Ensure the team is enabled on product, industry landscape, and internal process Customer Relationship Management: Build and nurture strong relationships with key customers, partners, and stakeholders Understand customer needs, challenges, and pain points to tailor solutions and maintain high levels of More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯

making tools for doctors. Role Purpose In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. Initially office-based for a 6-8 week training period Monday to Friday, this position will transition to hybrid/remote working once training … You will help lead a growing and expanding team of Patient Support Advisors, providing support and direction to them on a daily basis. You will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career guidance and motivation will be provided to all Patient Support Advisors. Key Responsibilities Maintain patient safety … and uphold the highest standards of care Provide a discreet and efficient service to patients Work as part of a fast paced and energised team Support the team when required in dealing with high volumes of patient queries Be the first point of escalation for our Support Team Speak confidently to patients on the phone focusing on first time More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … and SQL. You have solid experience building and running data pipelines for large and complex datasets including handling dependencies. You have hands-on cloud provider experience (preferably AWS) including service integrations and automation via CLI and APIs. You have a solid understanding of data security practices and are passionate about privacy. You can demonstrate the significant impact that your More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core More ❯

Job Title: German speaking Customer Service Advisor Location : hybrid/Greater London Salary: £27,500 + 15% bonus Contract : Full-time, Monday to Friday, 15-month FTC until end of December 2026 Are you passionate about delivering outstanding customer service and fluent in both German and English? Our dynamic, innovative and growing client is looking for … a German speaking Customer Service professional to join their team. In this diverse role, you’ll be the first point of contact for customers across EMEA, handling everything from product returns and support queries to live chats and social media messages. If you're ready to bring your communication skills, problem-solving abilities, and customer-first mindset … update logs as needed Address carrier-related issues for return shipments And more! Who we’re looking for: If you’re a bilingual (German/English) professional with a customer-focused mindset and at least one year of experience in an administrative or customer-facing role, please don’t hesitate to apply! To succeed in this role, you More ❯

German speaking Customer Service Specialist - maternity cover contract to start as soon as possible until December 2026 Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory. LOCATION Hybrid role. Working in the office Tuesdays, Wednesdays and … speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities: Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary … end users from the EMEA region Deal with special product requests from Technical Support Attend product training CANDIDATE EXPERIENCE/SKILLS Fluency in German is essential Previous experience in customer service or administration is a preference Good skills and understanding of social media platforms is preferred Excellent communication skills Ability to co-ordinate and resolve a variety of More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help deliver on … their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point of contact … email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using More ❯

Start Date September* We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting … potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping customers via calls, emails, community posts and live chat. -Use a positive personality and experience, not a script -Assisting customers with their … technical and software related problems -Configuring and installing software over the phone at restaurant locations -Provide outstanding service -Know limitations and when to should ask for advice -Own the resolution to the problem; don't leave the customer hanging -Accurately and efficiently log all contacts in our CRM (Salesforce) -Train restaurant staff, encouraging greater use of the system More ❯

The Remote Hands Team Leader manages a team of Technicians who handle customer requests and enable the operational continuity of the customer infrastructure. The team leader is an important contributor to a stable and well-organized department. What youll do Having people responsibility for a team of Technicians ensuring the site is run safely, efficiently, and in line … company Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain effective communication with stakeholders. Assists Manager Remote Hands or Manager Data Center regarding communication with customer representatives during day-to-day operations and incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service More ❯