26 to 50 of 542 Permanent Customer Service Jobs in London

About the Role We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in London. STARS at Securitas combine first class customer service alongside vigilance and security to look after our … client sites, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday … discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. We combine best more »

dealers to build strong relationships with key stakeholders at the Financial Director and Managing Director levels. In this role, you'll deliver top-notch customer service and partner with clients to meet their FX needs. Key Responsibilities: Relationship Building: Develop and maintain relationships with key stakeholders to present … direction of the FX proposition. Market Engagement: Use your extensive knowledge of FX markets and external providers to drive wallet share and FX turnover. Customer Service: Provide exceptional customer service and act as a partner to clients, addressing their FX needs. Pricing Negotiation: Negotiate FX pricing … to post-sales support. Requirements: Background or knowledge in Foreign Exchange sales (corporate or private brokerage). Portfolio Management: Proven experience in managing a customer portfolio with positive results. Sales Environment: Ability to thrive in a busy sales environment and meet tight deadlines. Technical Skills : Proficiency in internal MI more »

FRENCH SELECTION (FS) German Speaking Customer Support Advisor Location: Feltham Hybrid working with an early Friday finish Salary: up to £29,500 depending on experience plus great benefits Ref: 4191TG1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference … distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees. Main duties: To assist and support customers with technical questions and problems while providing outstanding customer service … from customers within a dedicated time frame - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate customer issues as needed to the relevant departments - Attend regular staff meetings and provide reports as needed The candidate: - Fluent in German (written & spoken) essential more »

Role The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view.They are … also responsible for collaborating with different work groups and departments to ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff … cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer more »

Customer Support Engineer – Covering South East We are looking for someone who has experience of working with customer support company products and resolving technical issues, provide customer training on products and act in a quick and professional manner to resolve queries. Key Responsibilities: Provide hands-on technical … a large client base. Execute installations, upkeep, and repairs of equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customer service standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »

be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstrable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customer service orientation. Certifications are highly regarded. Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise information … ideas to stakeholder and display excellent interpersonal skills Creativity : Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service : When dealing with clients and other team members, you need good customer service skills to answer questions and fix issues. more »

Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstratable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customer service orientation. Certifications are highly regarded. The ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise … ideas to stakeholders and display excellent interpersonal skills Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service: When dealing with clients and other team members, you need good customer service skills to answer questions and fix issues. more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve preparing … the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … a fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on more »

Are you tech savvy with a passion for delivering excellent customer service? Do you thrive in a fast-pace environment where every call is a new opportunity? Then we would love to hear from you! Join us and be part of the team dedicated to supporting our clients … basis via live phone calls and email where they ensure that our clients get the most out of Smokeball. They provide technical support and customer service to all our clients who need our help, partnering with other team members to ensure we provide the “Legendary Service” that … as required with sufficient information 📑 Owning internal and external communication relating to open tickets 🤝Confidently engaging, collaborating and communicating with other business stakeholders 🔊 Capturing customer pain points and advocating for clients by surfacing customer insights, product issues and enhancements to improve the Client Experience Key Strengths 💻 Technically Savvy more »

and follow-up. Escalate critical client situations to the appropriate level of management and engineering expertise. Provide continual feedback on processes to improve the customer experience. Assist with the end-to-end onboarding process for new customers, ensuring seamless integration of our cloud services into their existing infrastructure. Develop … Certificate of Secondary Education) and A-level (Advanced Level) completion is required (University degree is a plus). 1 - 3 years of experience in customer service or related roles. Some knowledge of Microsoft 365 (Microsoft 365 Admin Center: license assignments, license portal, and billing). High-level attention … management skills. Previous billing and administrative experience. Experience working with CRM software or subscription management software (e.g., Chargebee, Salesforce, Zoho Desk, MS Dynamics 365 Customer Service, etc.). Capable of learning new solutions, technologies, and platforms quickly. Proficiency in handling customer inquiries via phone and email. Preferred more »

opportunity to join a brand new D365 development team as a hands-on Developer building a portfolio of global Dynamics CRM solutions across the Customer Service and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll require the following skills and experience: Extensive D365 CRM … hands on development experience (mid level) Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience deploying D365 CRM solutions in global organisations Any exposure to Peppermint or other solution layers … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »

and translating these into functional specifications for your developer colleagues. Specifically, you’ll be delivering a portfolio of global Dynamics CRM solutions across the Customer Service and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll require the following skills and experience: Extensive requirements capturing …/technical business analysis experience Subject matter expertise in D365 CRM Customer Service and Sales Enterprise modules Outstanding stakeholder engagement skills with both technical and business stakeholders Very strong documentation skills particularly regarding functional requirements Experience with CRM systems integration, data migration and testing methodologies Experience deploying D365 … to Peppermint or other solution layers highly beneficial Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »

line manager (team of 3) and mentor. Specifically, it is focused on the delivery of 3 major global projects customising D365 CRM using the Customer Service & Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll lead the development, support and promotion of D365 capabilities across … require the following skills and experience: Extensive D365 CRM hands on development experience at a senior or lead level Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience architecting and … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £86k-£96k + bonus + benefits. London & 70% remote. 24 month more »

Role, Purpose, and Scope The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience … and create a long-term, strategic and mutually beneficial relationship between the Customer and Client. This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and … maintaining executive client relationships and forging new relationships. The SPM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including more »

meetings and events. Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively … Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors Attend planning and pre-production meetings Direct day-to-day floor … collaborative project efforts with both the technology team and other departments Participate in employee appraisals Mentor AV Specialists to provide a consistent level of customer service Interview and hire prospective candidates for all positions in the department Well-versed in the latest developments in the event industry and more »

Job Description Job Title Service Desk Manager Division Group IT Location London Website www.amwinsglobalrisks.com Amwins Global Risks At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over 700 employees … commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves. Introduction Manage the Service Desk team, motivating & guiding the team whilst constantly striving to improve the service that we deliver to the business. Establishing relationships across the … business & promoting the IT service model. Managing the delivery of a high quality IT service to all users – striving to maximise 1st time resolution of issues. Responsibilities Plan, organize, and coordinate the daily operations of the service desk team. Monitor and report on the service desk more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

We are seeking a Cloud Infrastructure Analyst with Azure to join our client, Notting Hill Genesis. NHG, a well-established and customer focussed housing association, who have recently completed a major, digital change programme moving services to the cloud, using the latest Microsoft Azure technologies, to make a positive … Azure services are managed effectively through Infrastructure as Code, IaC ,Terraform. All aspects of the role will require you to provide a high quality, customer focussed, responsive service, in line with NHGs cultural and corporate strategies. Technical knowledge required encompasses; DevOps principles, Azure Backup & Site Recovery, Monitor, Bastion … from on-prem to public Cloud with a solid infrastructure & networking background, able to troubleshoot and resolve complex infrastructure issues in an enterprise & complex customer facing organisation, experience of working as a Cloud Infrastructure Analyst on Azure platforms (IaaS, PaaS, SaaS) using Infrastructure as Code IaC , Terraform , network administration more »

Field Service Engineer (Biomedical Equipment) **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary up to £30,000 Car Allowance Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review - A home based … field service role covering South West London and the surrounding area - The Role - Field Service Engineer (Biomedical Equipment) Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of … technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer (Biomedical Equipment) To be considered for this exciting opportunity, you must be able to demonstrate: A more »

Operations Manager and working within the AOG Freight Forwarding Operations team, the Air Export Operator will complete shipments from start to finish ensuring excellent customer service at all times. Export Processes Ensure quotation requests from customers are responded to in a timely manner, providing required follow up and … or notification "in writing" of all relevant collection/delivery instructions. Ensuring Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP. Liaise with Warehouse and Transport Department for reliable distribution for exports. Ensure all Custom entries are … completed to a high standard. Arrange direct drives as per customer requests. Arrange On Board Couriers when necessary. Customer Service Answering and returning customer emails and calls in a timely manner and to agreed standards. Be polite and respond positively at all times to customers/ more »

Job Title: Senior Field Service Technician Location: England, HP8 4SP, United Kingdom Job Type: Contract (Inside IR35) Duration: 4+ Months Job Description: As a member of the Field Service Operations team, the candidate will provide high-quality support with exceptional customer service, technical expertise, and timeliness. … This position involves frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of … Voice), and Servers.This senior technician should clearly understand the response and resolution urgency at the executive level and be able to set and manage customer expectations to avoid negative impacts on business and customer experience, providing timely resolutions including workarounds when needed. A can-do and extra-mile more »

Field Service Engineer – South West and West London Area The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use … their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department. Responsibilities: Provide service and support to your allocated cluster of sites, including all associated documentation & paperwork using company reporting/knowledge/… ticketing software/database. Travel to customer’s industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products. Provide advice to customers to help them configure systems for their applications and diagnose on site problems. Provide customers with up to date and more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

build relationships. You will have a full UK driving licence and happy to travel throughout your territory, sometimes at different times depending on our customer’s needs. Main Activities: Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets. Identify potential customers and market opportunities to … expand the customer base. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and provide appropriate solutions. Provide excellent customer service and support throughout the sales process. Equipment Knowledge: Have a thorough understanding of the equipment you are selling … identify trends and opportunities. Prepare regular sales reports and forecasts for management. Team Collaboration: Collaborate with other departments such as the VA Team, marketing, customer service and technical support to ensure a seamless sales process. Provide feedback and suggestions to improve product offerings and customer experience. Territory more »

business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe. Field Service Engineer - Level 3 - Heathrow Airport Job Description We are seeking a highly skilled and motivated Field Service Engineer to join our team, hybrid … for a minimum of 5 years. Valid/Current UK Driving Licence. This role involves troubleshooting, repairing, maintaining, and installing our equipment at various customer sites. The ideal candidate will have extensive experience of electrical and mechanical systems, a strong technical background, and excellent customer service skills. … Key Responsibilities: Meet daily service repair needs and ensure customer satisfaction. Install, repair, and maintain equipment in the field. Provide customer training as required. Document all inspections, maintenance, and repair work; submit paperwork timely. Manage repair parts cycle time, including ordering, installing, and returning parts. Review logs more »