3 of 3 Permanent Customer Support Manager Jobs in London

of 5 NICE-approved providers to deliver these services within the NHS in the future Our team members stay with us for an average of 4.3 years The Role: Customer Support Calls Manager We're looking for a high energy, motivational Customer Support Calls Manager to lead our team of 10-15 remote customer support associates. This role is all about balancing performance and quality : keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You'll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets. You'll be hands on in coaching, developing, and recognising … to boost both efficiency and quality. Act as a point of escalation for complex queries and safeguarding cases. What We're Looking For Experience managing small to medium sized customer support teams, ideally remote and in a fast paced environment. Proven ability to coach, inspire, and motivate teams to consistently achieve quality and conversion targets . Excellent written More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single … system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we're at the forefront of support operations technology. As a company that helps the world's top support teams deliver exceptional service, we believe our own support team should set the bar. We … re looking for a leader to manage and scale our team across regions and time zones. If you're passionate about support as a craft, energized by ambiguity, and eager to shape the future of AI-assisted customer experience, this role is for you. As the hands-on leader of our growing support team, you'll combine More ❯

Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are seeking to hire an experienced Manager for our Customer Success Engineering (CSE) team who has a strong focus on both velocity and quality and a desire to deliver a customer experience beyond all … continually improving outcomes for customers alongside our efficiency. You will be driven by working with and expanding the team with exceptional people who care deeply about providing the best customer experience, and this will be reflected in your approach to hiring-world-class talent that understands the right balance between digging deep and moving fast. You won't just … be a people manager; you'll also be a hands-on leader who is both technically capable and willing to jump in, setting the tone for the team through direct contribution. You will focus on scaling and efficiency, identifying and implementing solutions that reduce the need for customers to contact support while building partnerships across the company that More ❯