2 of 2 Permanent Customer Support Specialist Jobs in London

Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for our ezyVet software. We have customers all over … the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business. We're looking for a driven individual who ha s a … innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on specific features of ezyVet - upskilling yourself More ❯

We're looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who's at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this … product teams and the customer. Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs. Skills we'd love you to have Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role Excellent command of English language Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage Customer obsessed Passionate about helping people and resolving queries Keen attention to detail and analytical skills Time management and personal organisation skills with the ability to multitask Experience in working towards service targets Willingness to learn and experiment Experience using CRM tools like More ❯