17 of 17 Permanent Customer Support Specialist Jobs in London

attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning … build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email … and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for More ❯

This role is positioned within the Customer Team at Legatics, specifically as part of the Customer Support and Operations function. As a key member of the team, you will play an integral role in providing exceptional support to our global customer base, ensuring smooth operations and delivering high-quality service. Legatics is an AI-first … company. We actively look for opportunities to leverage artificial intelligence across our business to improve processes, increase efficiency, and accelerate delivery - always underpinned by a customer-centric approach. A large part of this role will involve introducing and scaling AI-driven tools and workflows to enhance support and operations as we continue to grow. In this role, you … will report directly to the Head of Customer, collaborating closely with other team members to address client queries, resolve technical issues, and contribute to the continuous improvement of our support processes. Your work will be critical in maintaining the operational excellence that underpins our customer satisfaction and success. This role is made up of several key components More ❯

what it takes to be part of Echobox? We'd love to hear from you. About the Role: We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist to cover client support. As a member of our dynamic team, you will gain invaluable experience working with our Customer Success, Sales, Product and … Engineering teams. Key Responsibilities: Provide exceptional, empathetic, and timely support to clients through training sessions, consultations, Executive Business Reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. Monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with Echobox. Identify opportunities … for customers to optimise their use of Echobox products, helping them unlock more value and enhance their overall experience. Collaborate with the Product team to relay customer feedback, identify product gaps, and contribute to shaping the product roadmap to better serve customer needs. Leverage your SaaS experience to continually improve customer lifecycle management, focusing on retention, expansion More ❯

We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon … the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the … Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support More ❯

Role - Customer Support Specialist Location - London Salary - £23k - £25k As part of our clients Customer Support team you will help them continue to deliver industry-leading customer service by supporting their UK and international travel agency/tour operator customers by phone, email and remote access. Key Responsibilities: To provide outstanding customer service. … Own and manage support cases throughout their lifecycle within the company, working closely with different teams to ensure customers receive a timely response to their queries. Provide 1 st line technical and functional support to users of Dolphin Dynamic's range of software including: Dolphin Reservation Module and Dolphin Booking Management Module (full in-house training will be … given). Replicate and log bugs in Team Foundation Server (TFS). The person will be expected to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high level of attention to detail and accuracy More ❯

and current students make their life-determining decisions. This means that we need people like you to help us supercharge our growth and shape our future. As a Global Customer Implementation & Support Specialist , you'll lead the end-to-end technical deployment of our AI Assistant and Chat products, from configuration and environment setup to CRM integration … and troubleshooting. Acting as the primary contact for new and existing clients, you'll manage onboarding, provide Tier 2 support, and serve as the go-to expert for product knowledge. You'll ensure a smooth transition to live use and deliver confident, reliable post-deployment support. What you'll be doing You will split 50% of your time between … Onboarding and Customer Support Onboarding Lead the technical deployment of Assistant and Chat products, including configuration, environment setup, and integration deployment. Manage end-to-end onboarding for new clients and provide post-deployment support to ensure smooth operational use. Act as the primary point of contact and subject matter expert for product-related queries and guidance. Conduct More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put … simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also … work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels More ❯

sources to ensure that you always have the most accurate data available. For more information, visit . About the Role The ideal candidate is a technically proficient and dedicated customer advocate capable of dissecting and resolving intricate customer queries; a self-starter driven by motivation to excel. This role suits someone eager to collaborate with various teams to … identify, troubleshoot, and elevate customer concerns to our product and engineering teams. The ability to thrive in a dynamic, fast-paced setting, maintain meticulous attention to detail, and effectively influence cross-functional teams is essential. Working hours for this position are Monday-Friday with a start time of 9 AM - 6 PM GMT (UK) 2 hours as needed. Envoy … is currently in the office four times a week, Monday through Thursday. You will Own inbound customer communications via email and/or live chat from initial contact until resolution to make sure our customers - Envoy admins and/or their employees/visitors - are supported every step of the way; phone/screen-sharing support may be More ❯

Customer Support Specialist at Bitfinex (Fully Remote) Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing exceptional support to users in the fast-paced digital … to work with a leading platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences. If you're looking to combine your analytical skills with customer service, this is the perfect role for you. About Bitfinex Bitfinex, inspired by the transformative power of Bitcoin, is dedicated to enabling individuals to transact and interact freely and … The platform offers state-of-the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market. Position: Customer Support Specialist Job Type: Full Time Location: Remote, (London, UK) About the Role We're currently looking for a Customer Support Specialist to join More ❯

led, award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more … Companies in the UK, and significant VC/PE investment, they’re scaling rapidly. Role Overview: This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist , you will handle a wide … range of support queries, ensuring high-quality service and effective resolution of customer and client issues. Key Responsibilities: Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate. More ❯

led, award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more … Companies in the UK, and significant VC/PE investment, they’re scaling rapidly. Role Overview: This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist , you will handle a wide … range of support queries, ensuring high-quality service and effective resolution of customer and client issues. Key Responsibilities: Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate. More ❯

Customer Success delivers award-winning post-sales support experiences to small business owners, accountants, and self-employed individuals using our products: QuickBooks Online, QuickBooks Accountant, QuickBooks Self-Employed, and QBTime. We focus on being effective and efficient, eliminating customer friction, expanding our value, and driving experience management outcomes. Joining the Customer Success team as a Customer Support & Service Specialist (Customer Supportability Professional 1) involves collaborating across the EMEA region, understanding customer pain points, and advocating for customer and employee needs when the product doesn't work as expected. You will use a customer-obsessed and data-backed approach to address customer and business issues swiftly. On a typical … day, you'll support front-line experts with product bugs, emerging issues, and escalations. You'll serve as the escalation point for product issues, leading investigations to resolution. Additionally, you'll support innovation and incident management with a strategic perspective, ensuring strong cross-functional partnerships to prioritize changes. What we're looking for: We seek a proactive, analytical More ❯

at Amazon, X, Isomorphic, and Google. V7 is used to power AI's rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech. About the role: As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and the occasional calls, responding to support queries from customers … and leads. Expect to have You will coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success. Nothing is more important to a young company like ours than the excellence of our employees - in … cover our UTC time zone shift, so you'd be working the standard 9am-5pm UTC. Responding to V7's customers over email, chat, and calls. Troubleshooting and investigating customer-reported bugs. Reporting bugs to our Engineering Team and providing customer updates. Collecting and sharing user feedback with our Product Team. Collaborating with other customer-facing functions More ❯

cutting-edge research and products. We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world's biggest names (see customer stories ). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel … best idea wins at any time and from anyone. About the role You will enjoy the role if you enjoy doing the following: Rapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user … and exceeding expectations. Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company Experience working in a start-up with international teams in a remote setting Experience troubleshooting technical issues More ❯

as part of the role. Employment type: Permanent Working Hours: Full time Salary: Competitive + Shares + Benefits We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customer support manager, technology teams, and product owners to help … We provide a low latency, high throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success. In this role, you'll work and learn collaboratively alongside every team at TransFICC and will be paramount to ensuring the service we More ❯

Mission : Deliver fast, friendly, and increasingly AI powered support that delights every Memrise learner. You'll own our Zendesk instance, reply to app store reviews, and continuously expand zero touch automation so tickets are resolved quickly-and often without human intervention. Key Responsibilities: Zendesk Administration: Own and optimise Zendesk configurations-workflows, macros, and AI reply drafts-to improve automation … reduce manual workload, and increase CSAT and resolution speed. App Store Review Management: Monitor app store feedback, triage customer issues, and craft empathetic, brand-aligned responses that turn negative reviews into positive experiences. Knowledge Base & Help Centre Maintenance: Keep help centre content up-to-date and relevant. Feed learnings into AI tools to reduce repetitive tickets and improve self … Bug Reproduction & Escalation: Investigate and reproduce reported bugs, ensuring Engineering receives clear, detailed reproduction steps and contextual insights for faster resolution. CX Process Improvement: Identify areas of friction across support channels. Propose and implement process or AI-driven improvements to reduce handling time and ticket reopen rates. Metrics & Reporting: Maintain and analyse dashboards for key support metrics (e.g. More ❯

that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered … will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback More ❯