1 to 25 of 341 Permanent Customer-Centricity Jobs in London

that span product management, data architecture, and modernisation. You will work across business and technical teams to define actionable strategies, architect scalable solutions, and guide implementation of customer-centric data platforms. Key Responsibilities Develop Customer Data Strategies: Design strategies to enable personalised customer experiences across online and offline channels. Product More ❯

reusable architecture assets and design patterns. Mentor junior team members and support capability development within the practice. Required Skills & Experience Strong experience in data architecture, ideally in customer-centric domains such as CRM, CDP, or marketing analytics. Strong knowledge of cloud platforms (Azure, GCP), data warehousing, and ETL tools. Proficiency in SQL, Python, and data modelling More ❯

Your work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights More ❯

must. Proven Leadership: Strong leadership capabilities with experience leading cross-functional teams in a fast-paced, high-growth environment. Comfortable navigating ambiguity and driving clarity and focus. Customer-Centric Mindset: Deep experience in understanding the needs of large enterprise customers and translating these needs into innovative product solutions. Strong Analytical Skills: Data-driven decision-maker with More ❯

working in Agile (Scrum, Kanban, SAFe). Familiarity with Agile frameworks and how to effectively implement them in product development. Customer Focus: A strong customer-centric mindset with the ability to gather, interpret, and act upon customer feedback to drive product improvements. Communication & Collaboration: Exceptional communication skills, both verbal and More ❯

and act quickly to protect customer trust Strong Communicator: Confident working with technical teams, fraud analysts, and senior stakeholders Retail-Specific Insight: Familiar with customer-centric threat vectors like loyalty abuse and payment fraud Automation-First Mindset: Keen to reduce manual work through scripting and process automation Agile Approach: Comfortable working in cross More ❯

with experience delivering enterprise-grade platform features. Proven success shipping products used by larger organizations, with an emphasis on security, governance, configurability, and cross-department usability. Strong customer-centric mindset and experience engaging with stakeholders at all levels, including IT, compliance, and legal ops teams. Able to distill complex technical concepts into actionable requirements and explain More ❯

owning the A/B and multivariate testing roadmap to drive commercial performance across retail and outlet markets Manage digital projects aligned with annual sales plans, prioritising customer-centric features including personalisation and live chat Collaborate with Marketing, PR, and CRM teamsto support and execute impactful online campaigns Foster strong cross-functional relationshipswith the Europe Ecommerce More ❯

Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them More ❯

platforms. Cross-functional Coordination : Collaborate with internal teams like compliance , legal , finance , sales , customer support , and the Salesforce team to align all departments with customer-centric objectives. Platform Audits : Regularly audit customer-facing platforms to identify areas of improvement, including UI bugs, user friction points, and other issues impacting the More ❯

and enhance brand positioning. • Project Management: Oversee the execution of technology-driven marketing projects from concept through implementation, ensuring that timelines, budgets, and quality standards are met. • Customer-Centric Approach: Advocate for a customer-first mentality, ensuring all technology strategies and marketing efforts are designed with the end-user in mind to create More ❯

not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a More ❯

you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon to achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about the opportunity to be our customer insights evangelist and influence customer experience on More ❯

must be able to demonstrate the following key competencies: · Strategic planning and execution · Process optimisation · Leadership and team development · Financial acumen · Communication and collaboration · Astute risk management · Customer-centric mindset Skills and Qualifications · Bachelor’s degree in business administration, Operations Management, or a related field (MBA preferred) · At least 3+ years of experience in a similar More ❯

Morae Senior Director Human Resources | Talent & People We are looking for a Product Engineering Director to lead our engineering organization at the intersection of innovation, performance, and customer-centric delivery. As a senior leader reporting directly to the Chief Product Officer , you will be responsible for turning product vision into scalable, secure, and high-performance solutions More ❯

Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite More ❯

the SDEM and onboarding team on joiners, leavers, and movers (JLM), for new and existing services. • Supporting workshops, proposals, and bid activities where appropriate. • Operate in a customer-centric, no blame culture, to ensure we deliver services as a Trusted Partner. Experience Required: • Previous experience in a Project Support or PMO of Governance role, preferably in More ❯

not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a More ❯

proven ability to deliver results while creating structure in fast-paced, ambiguous environments Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: Connected : 1.7 million first More ❯

brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Our Data Science Analytics and Enablement (DSAE) team inspires PlayStation to make impactful, customer centric decisions through seamless integration of data. Currently there are over 100 people in the global DSAE team, including data science, data governance and analytics professionals. We work More ❯

brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Our Data Science Analytics and Enablement (DSAE) team inspires PlayStation to make impactful, customer centric decisions through seamless integration of data. Currently there are over 100 people in the global DSAE team, including data science, data governance and analytics professionals. We work More ❯

exposure to investments, pensions, or digital platforms. Cross-Functional Collaboration : Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions. Customer-Centric Approach : Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations. Innovation : Forward More ❯

Job Description: As a PM I in the AMXL Supply Chain team, you will have the opportunity to solve business and customer-centric problems to improve the efficiency, cost, and speed of fulfillment for the Heavy & Bulky channel. In this role, you will partner with stakeholders across business and operations verticals to solve complex technical problems More ❯

Regulatory risks. Work closely and effectively with various internal teams, including Customer Success, Partnerships, Compliance, Finance, Operations, and Business Lines, to ensure a cohesive, customer-centric approach to risk management. Assist in maintaining and updating operational procedures and processes to ensure they remain relevant, effective, and current with industry best practices. Communicate clearly More ❯

celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer More ❯