2 of 2 Permanent Freshdesk Jobs in London

maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction. Responsibilities: Monitor and triage ITMS tickets (FreshService or Freshdesk) Provide first and second line technical support to staff locally and internationally Escalate issues appropriately to senior IT Support personnel Support inbound call flow ...

monthly airtime billing and provisioning activities Process activations, deactivations and service changes Assist with invoice validation and customer billing queries Monitor and manage assigned Freshdesk tickets through to resolution Carry out regular housekeeping checks and error investigations Liaise with internal departments, customers, and suppliers The Person: Strong numerical and administrative ...