3 of 3 Permanent Genesys Jobs in London

Orchestration DirectorGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … company and take ownership of their work. Join the team and create the future of customer experience together.Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.This is a critical focus area ...

contract renewals Deliver thought leadership across contact centre transformation, AI, automation, and customer experience Collaborate with delivery, cloud, and platform teams (AWS, Azure, Genesys, NICE) Key Requirements: Strong experience in telecom/telecommunications accounts Proven success in account growth, farming, and revenue ownership Experience with contact centre, CCaaS ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...