9 of 9 Permanent Genesys Jobs in London

Future Openings page is loaded Account Executive - Submit for Future Openings Apply locations London (Flexible) time type Full time posted on Posted 30 Days Ago job requisition id JR108202 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform … new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach? If you said yes, then we would love to hear from you. Genesys is hiring Enterprise Sales professionals for in the UK. Our Account Executives and Senior Account Executives are key drivers of growth and success at Genesys, responsible for managing and expanding … sales cycle from lead generation to post-sales support. Key Responsibilities: Pipeline Growth: Develop new prospects. Client Engagement: Address needs and align solutions. Sales Expertise: Close deals using the Genesys Way of Selling. Thought Leadership: Share industry insights. Relationship Building: Expand Genesys' presence. Trusted Advisor: Offer innovative solutions. Team Collaboration: Work with SDRs and team members. Value Alignment: Embody One More ❯

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - Computer More ❯

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - 10+ More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a More ❯

Understanding of how to enhance proven service methodologies through digital enablement Technology leadership Deep understanding of customer service technologies including AI, chatbots, and automation platforms Experience with Intercom or Genesys preferred; or similar advanced customer communication platforms Knowledge of CRM integration, API development, and omnichannel technology stacks Understanding of data analytics, machine learning, and predictive customer service applications Strategic vision More ❯

ETL/ELT and reporting/analytic tools and environments (e.g., Apache Beam, Hadoop, Spark, Pig, Hive, MapReduce, Flume). Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.). Understanding of the practical concerns in production machine learning systems. About the job The Google Cloud Consulting Professional Services team guides customers through their cloud More ❯

their assessment, technology selection, and design configuration. Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services. Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud. Experience with cloud voice solutions and hybrid deployments. Strong documentation and communication skills and capable of presenting to both technical and business audiences. We welcome the unique contribution diverse More ❯

with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools … commercial and contractual frameworks within enterprise accounts. Certifications Salesforce Administrator or equivalent CRM certification (preferred). Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous. Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits More ❯

as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure … at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g. More ❯