engagement. Flexible hybrid working with excellent benefits and support. About Our Client The organisation is a well-established not-for-profit entity known for its focus on providing quality housing solutions. Operating as a medium-sized organisation, it has a strong presence in London and is committed to making a positive impact through its housing services. Job Description … Lead and manage housing operations, ensuring compliance with relevant policies and regulations. Oversee property management, including maintenance, tenancy agreements, and resident satisfaction. Collaborate with internal teams to implement strategic housing initiatives. Monitor budgets and financial performance related to housing services. Resolve escalated issues or complaints from residents effectively and professionally. Ensure the organisation remains compliant with … maintain relationships with external stakeholders, including contractors and local authorities. Provide leadership and guidance to team members, fostering a culture of excellence and accountability. The Successful Applicant A successful Housing Services Manager should have: Proven experience in property or housingmanagement within the not-for-profit sector. Experienced in resident engagement (essential) Experience in income managementMore ❯
Housing Revenue Systems & Data Analyst needed in Camden, £35.05ph PAYE - Reference: RQ Key Responsibilities 1. Systems & Compliance • Configure, maintain, and improve housingmanagement & finance systems (e.g. Northgate NEC). • Act as the gatekeeper for all system changes impacting finance, rents and housing data. • Lead on user acceptance testing and rollout of system updates. • Ensure compliance with … all statutory housing rent communications and processes. • Work collaboratively with ICT and third-party vendors on system enhancements. 2. Business Intelligence & Reporting • Develop and maintain complex reports on arrears, recovery, service charges and income performance. • Support budget planning and rent-setting processes through robust forecasting for revenue maximisation. • Use tools like SQL, SAP BusinessObjects, QlikSense to provide performance analytics. More ❯
service improvement through data and insight? Do you thrive on turning complex information into meaningful action? We're looking for a dynamic and analytical Business Analyst to join our Housing Resources team at Tower Hamlets. About the Role As a Business Analyst, you'll play a pivotal role in transforming housing services by delivering high-quality business intelligence … and performance reporting, helping us to deliver inclusive, efficient, and resident-focused services. Key Responsibilities Analyse business, customer, and external data to support continuous improvement. Develop and maintain performance management frameworks across housing services. Conduct complex qualitative and quantitative research and equality impact assessments. Lead transformation projects using lean review and project management principles. Collaborate with service … leads and ICT to ensure systems support performance needs. Present insights and recommendations to senior stakeholders and leadership teams. What We're Looking For Strong understanding of housingmanagement services. Proven experience in complex data analysis and service improvement. Skilled in presenting performance information in accessible formats. Experience with lean thinking and equality impact assessments (desirable). A More ❯
Join Our Team as a Systems Improvement Officer About the Role We're looking for a proactive and technically skilled Systems Improvement Officer to help shape the future of housing services in Tower Hamlets. You'll work at the intersection of IT and service delivery, designing and implementing system enhancements that improve efficiency and customer experience. This is a … offering development opportunities across grades J to L, with increasing responsibility for project leadership, strategic system development, and cross-functional collaboration. Key Responsibilities Act as subject matter expert on housing systems and functionality. Lead small to medium-sized system improvement projects. Analyse data to identify service improvements and data cleansing opportunities. Collaborate with Business Analysts, IT teams, and service … managers to deliver business solutions. Develop training materials and support documentation for system users. Represent housing services in system specification and implementation with suppliers and strategic partners. Ensure systems align with corporate objectives and support cultural change. What We're Looking For Strong understanding of housingmanagement services. Experience in IT system support, development, or training. Knowledge More ❯
MK41, Clapham Green, Bedford, Bedfordshire, United Kingdom
bpha
analysis within complex environments. Familiarity with business modelling techniques (e.g., use cases, process models). Experience with MS Dynamics 365 and tools like Azure DevOps or JIRA. Understanding of housingmanagement systems (e.g., Orchard, Asprey) – desirable. Knowledge of regulatory frameworks (e.g., GDPR, housing legislation) – desirable. Qualifications : Business Analysis certification (e.g., BCS, IIBA) – essential. Additional qualifications such as More ❯
Data and Systems Manager Based in London NW5 £50,502 per annum Are you looking for a career move where you can use your IT and systems management experience and to help create homes and schemes that we can all be proud of? Join us as a Data and Systems Manager. At Sapphire Independent Housing we are on … You will work with key outsourced suppliers to support training, continued operations and facilitate all the functionality Sapphire requires to operate effectively. You will manage the integrity of the HousingManagement system, ensuring modules and data quality are maintained to meet Sapphires business objectives, and you will maintain good relationships with colleagues to ensure that the resources provided … growth from within. We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance. Appointments are subject to Sapphire Independent Housing receiving an enhanced DBS check which we consider acceptable. Sapphire is a charitable registered housing provider. We are committed to encouraging equality, diversity and inclusion among our workforce More ❯