2 of 2 Permanent ISO/IEC 20000 Jobs in London

pipelines to improve efficiency and reduce manual risk. Own and oversee health, performance and operational integrity of Platforms and products. Report on all KPIs / KRIs for the Platforms and products. Define, refine and communicate frameworks, policies and procedures. Identify and mitigate key risks in compliance with risk management … analyze data and mitigate risk. Proficient in ServiceNow for Incident and problem tracking, analysis and reporting. Advanced proficiency in ServiceNow for SecOps, Change / Release, and automation. Excellent communication, interpersonal and leadership skills. Ability to remain calm, decisive, and structured under pressure. Desirable: ITIL 4, IVANTI LANDesk, Qualys, Splunk ...

lead initiatives that enhance services efficiency and user satisfaction* Accountable for business impact analysis to identify vulnerabilities, critical assets and definition recovery time / point objectives* Accountable for identifying Technology business continuity risk, creating Technology Division Business Continuity Plans in alignment with Product and Platform owners to identify necessary … oversee the health, performance and operational integrity of Technology Resilience and Production Operations Platforms and products* Ensure accurate reporting of all KPIs / KRIs for the Technology Resilience and Production Operations Platforms and products, systems and tooling* Accountable for defining, refining and communicating frameworks, policies and procedures, ensuring alignment ...