ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a further ITIL accreditation. At least 2 years' experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k In accordance with the Employment More ❯
The ITIL Process Analyst is responsible for promoting and supporting the ITIL (Information Technology Infrastructure Library) framework and best practices. This role is crucial in ensuring that IT services are delivered efficiently and effectively, aligning with business needs, adhering to best practice guidelines, and continually improving service quality. … Enablement, and Problem Management, with the intention to expand into other practices as the function matures and grows. This role will report to the ITIL Process Manager. Roles and Responsibilities 1. Incident Management: o Document and maintain all policies and processes related to Incident Management. o Identify and categorise … if a service is not fit for purpose and needs replacing. 6. Training and Development: o Provide coaching, support and mentorship to staff on ITIL processes and best practices. o Promote a culture of service excellence and continuous improvement within the organisation. 7. Compliance and Governance: o Conduct regular More ❯
experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management Main Responsibilities ·IT Hardware Incident and task fulfilment for internal End User … problems •Service Now •Asset management •Reporting with (ServiceNow/excel/powerBI) •MS Windows, MS Office, Exchange, Active Directory (O365) Android/iPhone OS •ITIL knowledge •Energetic and motivated •Have exceptional organizational skills and self-motivated. •Have highly effective oral and written communication skills Essential Technical skills §Experience of … essential §Financial industry experience/similar §Office relocation/desk move experience §O365 certifications §Security certifications §Understanding of Group policy design, management, and implementation §ITILFoundation certification More ❯
management and troubleshooting. Exceptional problem-solving skills and a proactive approach to issue resolution. Strong leadership and team management experience. Certifications such as CCNA, ITILFoundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications). Desirable Skills: Knowledge of ITIL frameworks and best practices. Approachable More ❯
good understanding of Microsoft Azure, cost analysis, and IT service processes. Advanced Excel skills and intermediate Power BI expertise are essential, alongside familiarity with ITIL and ITSM frameworks. Responsibilities: Ownership of Azure financial and billing reports, including spend tracking, reservation analysis, and savings plan reporting. Reviewing cost optimizations and … reporting enhancements and exposure to Copilot tools and services to improve IT and reporting processes. Participate in weekly CAB calls and ensure compliance with ITIL and ITSM frameworks. Collaborate with internal teams, finance, and leadership to provide financial insights and support renewals, negotiations, and pre-sales. Maintain clear documentation … and VLOOKUP/XLOOKUP) and intermediate Power BI skills (Data modelling, report automation). Appreciation and experience toward AI prompt engineering/querying LLMs. ITILFoundation certification (or strong working knowledge of ITIL/ITSM) and experience with IT service processes, including CAB calls and change reviews. More ❯
interpersonal, and communication skills. Preferred Qualifications: Foundational understanding of cloud platforms (e.g., Azure, AWS, GCP) and productivity suites (e.g., Microsoft 365, Google Workspace). ITILFoundation certification or equivalent service management experience. Experience with analytics and reporting tools such as Power BI, Excel, or Tableau. Certifications in cloud More ❯
and automation. Documentation & Training: Ensure the development and maintenance of business process documentation. Provide training on new or updated processes, ensuring effective knowledge transfer. ITIL Process Management: Support the continuous improvement of ITIL-aligned processes, including Change Management, Release Management, and Service Validation and Testing. Team Development: Lead … IT, Business, or a related discipline. Substantial experience in IT change management and business analysis. Experience managing a team and delivering successful IT changes. ITILFoundation certification (or equivalent). BCS International Diploma in Business Analysis (or equivalent). Sofico Miles Functional Training and Miles Configuration Training (or … and Retailer modules, E-Commerce solutions, and BI tools. Familiarity with Salesforce and Amazon Connect CTI, or similar cloud contact centre solutions. Strong technical foundation, able to liaise effectively with technical teams while understanding business needs. Understanding of cloud technologies and integration between various IT systems. Stellantis is proud More ❯
WITH BARRED LIST NICE TO HAVE: Previous IT support experience in the education sector Familiarity with reimaging tools and asset management Microsoft 365 or ITILFoundation certifications Role Info: Location: London - On-site across education sites Rate: £150/day IR35: To be determined Contract Length More ❯
and Azure. Familiarity with Microsoft Intune and Autopilot for device deployment. Good working knowledge of Microsoft 365 and Exchange admin. 🌟 Desirable (Nice to Have) ITILFoundation certification. Experience with Apple laptops and mobile device support (Android & iOS). Exposure to Teams Telephony configuration and troubleshooting. More ❯
systems. Experience with automated software and OS deployment across supported platforms. Good understanding of Android and iOS mailbox and app configuration. Nice to have: ITILfoundation certification. Knowledge of Intune, JAMF, O365, MAM, and MDM. Strong user and client management skills. Who we are: We're a global More ❯
with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you're an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we'd love for you to get in touch! Location: Kings … Desk Engineer experience with 1st and 2nd line support. Background in fast-paced tech scale-ups or marketplace environments. Experience in high growth companies. ITILfoundation certification. Strong diagnostic and problem solving skills with root cause analysis expertise. Service orientated with excellent communication skills, comfortable working with all More ❯
equipment to support ministerial meeting rooms Strong Service Now experience across Request and Incident Management 3+ years of asset management experience within Service Now ITILFoundation Certification is a strong advantage MCSA Windows 10 certification - 70-697 and 70-698 Security clearance is a necessary requirement to work More ❯
planning, organizational, and project management skills. - Resilience and the ability to manage challenges effectively. - Proven liaison experience with third parties, clients, and end-users. - ITILFoundation certification as a minimum. - Azure Administrator certification as a minimum. - Proven ability to provide coaching and support to colleagues. - Azure Solutions Architect More ❯
