1 to 25 of 75 Permanent ITSM Jobs in London

with customer requirements. Key Responsibilities Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc. Requirements Analysis: Work with the Lead BA to complete a review ...

Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar Experience working within Agile and/or DevOps environments Familiarity ...

issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/CD environments Strong stakeholder management and communication skills ...

negotiation. Excellent problem‐solving and critical‐thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026 #J-18808-Ljbffr ...

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

plugins and automation for discovery, onboarding, provisioning and de-provisioning. Integrate PAM with other security and IT systems (LDAP/AD/EntraID, SIEM, ITSM, identity stores, cloud providers). Collaborate with PAM vendors to resolve product issues and support roadmaps. Define and enforce access control policies within PAM; support ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

Required Experience Proven experience leading enterprise-scale transformation programmes within consulting or professional services environments Strong background delivering ServiceNow programmes across modules such as ITSM, ITOM, CSM, HRSD, or Enterprise Service Management Experience across Global Business Services (GBS), Shared Services, or Target Operating Model transformation Demonstrated success managing complex client ...

focus on process rigor, data quality, and continuous improvement. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Familiarity with ServiceNow reporting, dashboards, or ITSM analytics Exposure to Power BI or other business intelligence tools. Basic SQL or data querying experience. Experience supporting public sector, government, or highly regulated customers. ...

Analytics Act as Product Manager for cloud‐based analytics solutions integrated with ServiceNow . Lead IT analytics and reporting initiatives supporting IT Service Management (ITSM) functions. Drive continuous improvement across Configuration, Knowledge, and Software Asset Management processes. Process Excellence & Transformation Lead business process re‐engineering (BPR) and ISO 20000/… Data Engineering & ETL Design Microsoft Power BI , Microsoft Fabric Azure , Databricks Python ServiceNow Analytics Cloud Data Platforms & BI Modernization Process & Frameworks IT Service Management (ITSM) ITIL 4 , ISO 20000 , PRINCE2 Data Governance & Enterprise Data Strategy Leadership & Functional Skills Program & Project Management Product Management Data Strategy & Digital Transformation Stakeholder & Client Management ...

Desirable Car owner/driver (or other suitable alternative transport arrangements) to enable you to undertake the post Knowledge Essential Best practice for IT Service Management, operated in line with ITIL standards Budgetary management Information governance requirements within a healthcare environment and associated legislation Desirable Knowledge of financial controls ...

supporting legal technology applications Strong hands-on experience with: iManage Intapp Excellent analytical, troubleshooting, and root cause analysis skills Experience using ServiceNow or similar ITSM platforms Basic PowerShell and SQL scripting experience for automation and support tasks Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback ...

programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Desirable Experience Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM, IRM) Experience within Global Business Services (GBS) or shared services transformation Exposure to AI-enabled or automation-led transformation initiatives Experience working ...

Skills Experience with Microsoft Entra ID/cloud synchronisation. Exposure to PAM/PIM/identity governance tools. Experience with Jira, Azure DevOps, and ITSM tools. Strong communication and stakeholder management skills. Salary £550 per day #J-18808-Ljbffr ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

programmes Deep expertise across Microsoft ecosystem and end-user platforms Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity) Strong understanding of IT Service Management (ServiceNow or similar) and service transformation Commercial awareness with experience managing budgets, suppliers, and outsourced services Passion for user-centred design, productivity, and employee ...

multi-vendor environemtns and ensure the teams are aligned with objectives Experience managing large telecom or enterprise platform programs Experience managing multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. ...

experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules ...

closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with internal operational teams and external stakeholders to ensure exceptional customer outcomes and continuous ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

deploying AWS Contact Center solutions. AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB. ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment. DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform ). ...

platform strategies. Excellent Interpersonal skills to work with the project team members collaboratively. Technical proficiency in ServiceNow Platform Strong knowledge & experience in using ServiceNow ITSM Integration and ITOM, ITAM, CSDM. Ability to design a ServiceNow architecture satisfactory with client’s requirements. Experience working in a large cross-functional team environment. ...

clearance or be eligible and willing to undertake. Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD. A passion for sharing knowledge, peer reviewing, and setting technical standards. Over 5 years of experience in similar roles within the ServiceNow ...