1 to 25 of 41 Permanent ITSM Jobs in London

Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission OTE £120,000 - £150,000 About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven … track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT ...

Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission OTE £120,000 - £150,000 About the Role We’re seeking an experienced New Business Solutions Sales Executive with … proven track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise ...

field 5+ years ServiceNow development experience with CSA or CAD certifications 3+ years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication ...

support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related certifications Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently ...

Management and/or Service Transition within an IT Environment * Understanding of ITIL processes and service lifecycle concepts * Experience working with ServiceNow or similar ITSM platforms * Strong organisational and communication skills * Ability to manage multiple priorities and work collaboratively with stakeholders Knowledge and Service Transition Manager In accordance with ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ...

systems, managing incidents through to resolution Participate in an on-call rota to support live security incidents Manage incident queues and approvals within IT service management tools Act as a subject matter expert for nominated security technologies, ensuring effective configuration and optimisation Support assurance activities relating to Managed Security Service ...

Azure, servers, and networking Excellent communication skills — calm, clear, and client-focused Ability to manage priorities and adapt to Service Desk needs Experience with ITSM/MSP tools such as: ConnectWise BrightGauge SmileBack ITBoost NinjaOne Qualifications (Desirable) Microsoft Cloud certifications are highly advantageous, including: AZ-104 – Azure Administrator ...

tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques and generative ...

performance. Communicate and promote the values which reinforce and support a consistent quality culture. Your experience Proven Client Relationship Management and/or IT Service Management experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards. Strong ...

service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

bring: Workday HCM areas configuration experience. Workday Phase X Implementation experience in HCM area. Workday Tenant Management and support tools (TouchPoint, Toolkit) IT Service Management experience (ITIL) Understanding of HR operations and experience in employee data management Leadership experience Strong verbal and written communication skills to interact with ...

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) Remote with occasional travel to London and client sites Salary: circa £50,000-£80,000 + bonus + benefits Must be eligible to pass SC Security Clearance We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join … growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions. The Role You’ll take ownership ...

tools. Strong Knowledge in ServiceNow Scripting modules like Business Rules, Script Includes, Email Notifications, Workflows, UI Policies, Data Policies, Client Scripts, etc. Knowledge of ITSM, ESM, SDLC and VB/Java scripting is a plus Experience in other (1) GRC tools like RSA Archer, MetricStream, Bwise (2) SecOps and SOAR ...

growing practice. HRSD experience is highly advantageous but not essential. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

Configure and customize Dynatrace as per organizational and project-specific requirements. •Manage complete Dynatrace deployment lifecycles in complex customer settings. •Integrate Dynatrace with various ITSM, CI/CD, and QA/performance testing tools. •Maintain detailed documentation for resolved issues, workflows, and Dynatrace configurations. •Share knowledge and mentor peers, develop ...

phases including design, development, and solution delivery/li li 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery/li li Strong prior experience as a BMC Helix Technical Lead/Solution Ar... ...