City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
London, England, United Kingdom Hybrid / WFH Options
Informa
Relevant certifications will be a plus: ITIL 4, Amazon Web Services (AWS), Microsoft Azure, Cloudflare, NewRelic Preferably, experience with some of these technologies: ITServiceManagement and ticket management: e.g. ServiceNow, Jira, BMC Remedy Web: e.g. HTML, CSS, Javascript, DNS services Web analytics and tag management: e.g. Adobe Analytics, Google more »
implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Join more »
at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the … back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in [relevant field] or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public …/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within more »
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
general technical support. What You Will Be Doing: Hardware - and Software – maintenance onsite and remotely Answering helpdesk phone calls, creation/resolution ticket in ITSM tool Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords) Set up, configure and install new PCs and more »
of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st/2nd Line Support Analyst more »
working in a customer facing environment MANDATORY Solid technical background with an ability to give instructions to a non-technical audience Hands on experience ITSM software Key Generic Competencies Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Customer focused Ability to collate, digest more »
Management and the Head of Service Delivery & Regional IT Experience Senior level IT leadership, gained in a complex global organisation. Substantial experience in ITservicemanagement, including incident management, service desk operations, and service level management. Hands-on experience in managing and coordinating incident responses, including major incidents. Proven ability more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Previous exposure to ITIL change managementservicemanagement and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy – particularly MS Office, ServiceManagement tools IT Change Analyst - Permanent - London more »
Previous exposure to ITIL change managementservicemanagement and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, ServiceManagement tools IT Change Analyst - Permanent - London more »
deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or ITServiceManagement experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards Strong more »
Croydon, England, United Kingdom Hybrid / WFH Options
Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid – Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment Strong working knowledge of ServiceNow Strong working knowledge of Azure Cloud and O365 services Strong line-management experience of a tech more »
as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB. Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for more »
of ITIL frameworks and best practices. Proven experience in team management, performance evaluation, and coaching. Excellent communication, interpersonal, and leadership skills. Proficiency in ITservicemanagement tools and software. Demonstrated ability to analyze data, identify trends, and implement process improvements In Technology Group Ltd is acting as an Employment Agency more »
a key point of contact for IAM related issues through escalation as part of security incidents • Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: • Experience with Microsoft Active Directory, Office more »
Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in a highly dynamic and complex environment Strong command of the English language, verbal more »
disciplines, including network administration, system architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other ITservicemanagement frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A good understanding of networking more »
the organisation. Technical Requirements • Demonstrate significant experience in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM, e.g. APM. • Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.). • In depth knowledge of integrations between ServiceNow more »
Requirements Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM. Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.). In depth knowledge of integrations between ServiceNow and multiple more »
Microsoft365, Active Directory, Azure, physical Servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup. Manage & maintain the business's proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN more »
projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other ITservicemanagement frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to more »