the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/desktop migrations and mobile device More ❯
the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/desktop migrations and mobile device More ❯
preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with ITservicemanagement tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. More ❯
preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with ITservicemanagement tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. More ❯
VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯
technologies Requirements Previous experience in a similar Service Desk or IT Support role Proficient in Microsoft 365 administration and support Experience with Windows and macOS desktop environments Familiar with ITSM tools such as Freshservice for ticketing and incident management Basic understanding of Entra ID (Azure Active Directory) Experience with Microsoft Intune for device and endpoint management Working knowledge of networking More ❯
Reengineering etc Knowledge of GDPR, NHS Digital requirements, Data Protection Act, and healthcare-specific regulations. Awareness of security threats and best practices for protecting patient data Understanding of ITIL, ITSM, and governance frameworks Experience with AI, automation, cloud computing, system interoperability and other modern IT solutions in healthcare Essential Essential Communication: Strong verbal and written communication skills, capable of conveying More ❯
on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of More ❯
on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of More ❯
Greater London, England, United Kingdom Hybrid/Remote Options
Xcede
level management Strong grasp of modern monitoring and observability platforms, incident management tools, and automation technologies Experience with servicemanagement tools such as ServiceNow, Jira ServiceManagement, or similar ITSM platforms Understanding of cloud platforms and distributed systems architecture for effective servicemanagement Data-driven decision making with the ability to analyse service metrics and demonstrate the value of operational More ❯
LAW FIRM IS ESSENTIAL • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software ITService Desk Analyst/Technical Support Analyst More ❯
LAW FIRM IS ESSENTIAL • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software ITService Desk Analyst/Technical Support Analyst More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Indra
ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred. Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP). Experience Minimum 8–10 years in ITServiceManagement, with at least 5 years in a Service Desk Manager or ITService Delivery Manager role. Proven track record running large-scale Service Desk operations (500+ users, high-volume More ❯
ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred. Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP). Experience Minimum 8–10 years in ITServiceManagement, with at least 5 years in a Service Desk Manager or ITService Delivery Manager role. Proven track record running large-scale Service Desk operations (500+ users, high-volume More ❯
processes. Drive user experience and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the ITservicemanagement framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and More ❯
Harrow, Middlesex, England, United Kingdom Hybrid/Remote Options
Robert Half
F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Indra
ITSM Senior Systems Administrator - 20 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … Building trust and long-term relationships based on experience and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Systems Administrator to support us with our upcoming projects. Key duties include: Support the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM. … Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow. Identify and document all relevant processes, configurations, customizations, and integrations. Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities. Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment. Assess potential risks, technical challenges, and dependencies More ❯
ITServiceManagement Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/ITServiceManagement Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). ***NOTE: This vacancy is … work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/ITServiceManagement Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a … readiness. We are searching for an ITIL focussed ServiceManagement Analyst who has gained significant experience in Problem Management, root-cause analysis.You may have been working in a full ITSMServiceManagement Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking More ❯
ITServiceManagement Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/ITServiceManagement Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). ***NOTE: This vacancy is … work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/ITServiceManagement Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a … readiness. We are searching for an ITIL focussed ServiceManagement Analyst who has gained significant experience in Problem Management, root-cause analysis.You may have been working in a full ITSMServiceManagement Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking More ❯
City of London, London, United Kingdom Hybrid/Remote Options
PURVIEW
negotiation skills. Ability to work independently and as part of a team in a fast-paced environment. Excellent organizational and time management skills. Experience with ticketing systems and ITservicemanagement tools (e.g., ServiceNow) a plus More ❯
negotiation skills. Ability to work independently and as part of a team in a fast-paced environment. Excellent organizational and time management skills. Experience with ticketing systems and ITservicemanagement tools (e.g., ServiceNow) a plus More ❯
software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯
