10 of 10 Permanent IVR Jobs in London

work effectively in a fast-paced, complex enterprise environment. What you will be doing: Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels) Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB ...

customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across a variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development ...

support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product ...

Desirable skills: Cognigy certification; advanced conversation design or voice UX experience, including persona design, tone-of-voice definition, dialogue repair strategy, multilingual copy design, IVR-to-voice-agent migration, containment optimisation, and usability testing. Contact-centre architecture experience Agent Copilot and Cisco Finesse integration experience SSML and advanced TTS tuning ...

continually on a journey of change. Key Responsibilities The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers. The Job Work with ...

this area is being defined as we go. You’d rather stay above the detail. You'll be in call transcripts, eval results, IVR configs and provider onboarding sessions. You’re uncomfortable shipping when the underlying technology changes every month. Our mission to elevate later life doesn't resonate with ...

tailor messaging to the audience Confident articulating solutions and business value, verbally and in writing Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi‐channel Experience designing or deploying contact centre solutions Knowledge of NICE CXone Mpower (AI‐powered omnichannel routing, WEM, real‐time analytics) highly ...

customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing) Solid understanding of Microsoft Teams Phone integration with ...

such as firewalls, NAC (e.g., 802.1X), segmentation and secure network access. Engineer voice and unified communications solutions (SIP, VoIP, SBCs, call routing, dial plans, IVR), ensuring call quality and reliability. Manage incident, problem and change processes, including root cause analysis, post-incident reviews and preventative improvements. Monitor and troubleshoot using ...

Responsibilities Deploy and maintain Genesys IVR, reporting, and omni-channel solutions Deploy and maintain Call Recording, Workforce Management Solutions, and CRM systems from leading software manufacturers Design and build multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics Integrate Call Recording, Workforce Management Solutions … territory to which the role relates (UK & EU) Sabio Group is unable to offer sponsorship Core Competencies Demonstrates expertise in deploying and maintaining Genesys IVR and Cloud solutions, integrating CRM systems, and designing voice flows. Proficient in real-time reporting and scripting, with a strong understanding of telephony and multi ...