1 to 25 of 45 Permanent Incident Management Jobs in London

provider. Provide Hands-on technical support to Engineers to meet SLAs and support major migrations. Responsible for driving initiatives that improve system reliability, availability, incident response, and overall operational excellence. Coordinate efforts across SRE, engineering, product, support, and other teams to deliver high-quality, stable services and infrastructure. Required … Experience & Skills: 15+ years of technical program/project management experience, ideally managing complex cross-functional or globally distributed teams. Must have hands-on experience with packet captures analysis through tools like Observer and Observability development using Splunk, ELF & Grafana. Must have domain experience in Payment Card real time ...

services, high-density deployments, extensive interconnection ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee … direction for engineering, maintenance, and site operations teams. Manage site operations across power, cooling, security, fire systems, critical infrastructure, and building services. Infrastructure & Risk Management Ensure all critical systems are maintained to world-class standards, following rigorous preventive and corrective maintenance programmes. Lead root-cause analysis, incident response ...

Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation … maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control Management: Manage internal and external access requests. Conduct ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders … application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors ...

requiring strong communication skills, a calm approach under pressure, and the ability to work in a fast-paced, global environment. Key Responsibilities Operational Case & Incident Management Triage, investigate and analyse ongoing customer issues across multiple support channels. Identify emerging trends, recurring pain points and potential product defects. Collaborate … coordination point between global teams to ensure alignment and execution. What We’re Looking For Experience in customer support operations, technical support, incident management, or a related operational role. Strong analytical skills with the ability to break down complex issues and identify patterns. Excellent communication and stakeholder management ...

detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage … runbooks, and knowledge base articles. •Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. •Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. •Mentor L1.5 Engineers to support skill development and knowledge sharing. •Participate in on-call schedules as required. ...

detect service-impacting events. Perform initial triage and isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated … runbooks, and knowledge base articles. Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. Mentor L1.5 Engineers to support skill development and knowledge sharing. Participate in shift rotations and on-call ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record … challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Azure DevOps Engineer | London | Hybrid 3 days | Permanent | Investment management client Role Overview: Manage and support Azure cloud platform operations with a focus on Infrastructure as Code, network operations, and identity management whilst ensuring platform reliability, security, and performance across Azure environments. Key Characteristics: Azure Platform Operations - Extensive … Files, Disks), Azure SQL Database, App Services, Azure Functions, and container services (ACI, AKS). Proficient in Azure Monitor, Log Analytics, Application Insights, cost management and optimisation, resource tagging strategies, and maintaining platform availability through proactive monitoring and incident response. Infrastructure as Code (Terraform) - Strong working knowledge ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky What … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

manage complex tasks with broad scope and ambiguity. Strong background in cybersecurity assurance, policies, and standards. Expertise across IT security domains: Governance, IAM, Risk Management, Security Testing, Incident Management, Vulnerability Management. Experience in senior stakeholder engagement and management reporting. Ability to coach and mentor team members. … Controls Experience: Strong background in implementing and assessing security controls. Splunk Knowledge: Familiarity with SIEM tools and log analysis. CyberArk: Experience with privileged access management solutions. Package Salary: Up to £120,000 Up to 20% Bonus Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

Clearance - London Based or ability to travel to London.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

know how to stay resilient under pressure and thrive on solving complex problems, this could be the perfect next step. Key Responsibilities * Application Operations Management - Supporting, managing, and maintaining applications to ensure optimal performance.* Custom Development & Enhancements - Building and maintaining custom features and tools to meet business and application … needs.* Monitoring & Troubleshooting - Analysing performance issues, resolving incidents quickly, and implementing solutions that drive efficiency.* Incident Management & Service Delivery - Leading incident resolution, managing SLAs and KPIs, and driving continual service improvements.* User Support - Providing technical support and ensuring users can fully leverage the application suite.* Automation & Optimisation ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...