1 to 25 of 79 Permanent Incident Management Jobs in London

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management … addition to managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

Contract Project Managers – Vulnerability & Incident Management Global Insurance Client | 6-Month Contract | Flexible Location (Manchester/London/Southwest) | ASAP Start | £550-£600/day (inside IR35) We are supporting a confidential enterprise AI and cyber transformation programme for a global insurance organisation and are seeking experienced contract … Project Managers across multiple workstreams: Project Manager – Vulnerability & Legacy Application Remediation Technical Project Manager – Vendor/3rd Party Coordination Project Manager – Incident Management & Operational Resilience Successful candidates will have proven enterprise-scale delivery experience within complex cyber, security or technology transformation programmes. You will be comfortable operating within ...

diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across … applications, systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee and drive Incident Management ...

develop and fulfil your potential with meaningful careers.** ## Role profile:We are looking for a Manager – Site Reliability Engineering to strengthen the Production Management leadership team of Clearing Technology Service. This role demands a proactive and hands-on leader with deep technical expertise and strong critical thinking. ## … doing:* **Service Ownership**Assume end-to-end accountability for Clearing production environment, ensuring high availability, optimal performance, and robust resilience of business-critical systems.* **Incident Management & Crisis Leadership**Act as Incident Commander during major incidents, leading resolution efforts, managing stakeholder communications, and driving root cause analysis ...

toil, advance our observability platforms using SLIs/SLOs, and ensure high compliance. You will actively manage operational success by serving as a key Incident Commander, participating in the on‐call rotation, and balancing platform cost efficiency through agile collaboration. What’s In It For Me? A chance … daily stand‐ups and keeping sprints on track Keeping up‐to‐date documentation in the JIRA & Confluence tools Taking part in SRE Incident Management processes Acting as a key Incident Commander within the Incident Management process Taking part in SRE On Call Ensuring a focus ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

Resilience, Continuity & Recovery Manager (DORA) -Incident Manager UK Remote | Permanent Hiring a Senior Resilience, Continuity, Recovery Manager and Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience:* MUST DORA/Operational … Resilience * Major Incident Management* Business Continuity & Disaster Recovery* Financial Services/FinTech* ISO 22301/ISO 27001/NIST* Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role ...

Resilience, Continuity & Recovery Manager (DORA) -Incident Manager UK Remote | Permanent Hiring a Senior Resilience, Continuity, Recovery Manager and Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience: * MUST DORA/Operational … Resilience * Major Incident Management * Business Continuity & Disaster Recovery * Financial Services/FinTech * ISO 22301/ISO 27001/NIST * Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role ...

reference for employees in the corporate office and internationally. Education - Participate in user IT education and awareness programs and initiatives. Project Delivery – Support IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally. Incident Management – Participate as required in incident management and response, including communications. Compliance – Adhere to standards and best practices. Required experience: Previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business Experience with administration of Microsoft cloud technologies, Active Directory Users ...

reliability problems across our stack, then design and implement software and systems to create step-function improvements. You will design robust observability solutions, lead incident response, automate operational tasks, and continuously improve our infrastructure's reliability, all while mentoring and educating the broader engineering team to make reliability … Build systems to monitor and report on these metrics, holding teams accountable and ensuring we maintain high reliability standards while balancing innovation speed. Lead Incident Management and Response: Act as a senior leader during high-impact incidents, guiding the team to rapid resolution. Conduct thorough, blameless post-mortems ...

scripts and custom code to support and enhance our operational toolset.* - Support and optimize CI/CD pipelines to improve deployment speed and reliability.* Incident Management & Collaboration:* - Participate in an on-call rotation to troubleshoot and mitigate production incidents.* - Lead post-incident reviews and root cause analyses … leadership during high-severity events, coordinating cross-functional teams to ensure rapid and effective resolution.* Develop Escalation Frameworks: Design, implement, and refine the escalation management process for the entire Global Technical Operations Center, ensuring that incidents are triaged, documented, and resolved efficiently.* Strategic Troubleshooting & Root Cause Analysis: Move beyond ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve … ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with ...

Compensation: £52,275 per year + benefits Description Are you an experienced cyber security professional who wants to help us make a difference? From incident management to day-to-day development and maintenance of our cyber security solutions, we’re looking for a Senior Cyber Security Engineer … operations of our Cyber Security Operations Centre, supervising colleagues in the team to ensure a responsive, effective service is delivered. Lead on cyber incident management, working closely with colleagues to ensure all incidents are managed swiftly and effectively, and steps are taken to mitigate future risks and keep ...

digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position. What … Doing Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber security, including incident oversight ...

data models, and interfaces effectively support quantitative models, analytics, and downstream risk use cases. Own the Zema platform, including day‐to‐day BAU operations, incident management, prioritisation of issues, and coordination of change activity. Own and manage Zema integrations into ETRM systems via adapters, ensuring reliable data flows … data ingestion and processing, supporting near‐real‐time downstream consumption. Proven experience owning and operating market data platforms such as Zema, including BAU accountability, incident management, and integration into ETRM systems. Experience working closely with Quant Engineering or analytics teams, supporting data requirements for models, valuation, and risk ...

manage. Key Responsibilities What You'll Be Doing Service delivery: Lead IT service delivery across all College sites, owning end‐to‐end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber … security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans. Infrastructure and integration: Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College. Operational ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision‐making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...