1 to 25 of 42 Permanent Incident Management Jobs in London

operational areas: Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) The National CSOC Incident Management function operates within the NHS National CSOC operational team, working alongside protective monitoring, threat hunting, and intelligence activities. This team is responsible … coordinating the management of cyber incidents across the entire NHS, the Department of Health and Social Care (DHSC), and its arm's-length bodies. Their responsibilities include overseeing incident response capabilities and managing relationships with our internal and external stakeholders. The Head of Security (Lead) Incident Management ...

Major Incident Manager/Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution ...

CSOU, function provides centralised monitoring and response across NHS England, and the system. The CSOC consists of Threat Operations (ThreatOps), Security Operations (SecOps), Incident Management & response, Service Operations (ServiceOps) and Development Operations (DevOps). To support our strategy to improve NHS England's cyber resilience, we are recruiting … Cyber Security Advisor - Incident Manager. Main duties of the job As a Cyber Security Advisor you will work in the Incident Management team as an Incident Manager within the CSOC, investigating potential security threats facing NHS England as identified by the monitoring and detection capabilities ...

focus on delivering their business goals instead of the underlying infrastructure. Wy we need this role We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. … Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations infrastructure and monitoring and reporting on vulnerability and other security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging ...

between 8:00am and 6:30pm, Monday to Friday Join an experienced support team of 12 engineers Exposure to both technical engineering and service management Stable, professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working … within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including VPN, MFA, and mobile devices Providing AV support across ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Liaise with other internal support teams, internal senior management ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service … culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged ...

scales globally. This is a hands-on role with clear operational ownership of information security BAU, working closely with engineering, DevOps and IT, product management, and external auditors. This job can be worked remotely with bi-monthly visits to the London (Farringdon) office Key Responsibilities Information Security and ISMS … Operations Implement, operate, and maintain the Information Security Management System (ISMS) aligned to ISO 27001. Maintain risk assessments, risk registers, Statements of Applicability, and control mappings. Collect, manage, and present evidence for ISO 27001 certification and surveillance audits. Support SOC 2 readiness, control operation, evidence gathering, and audit coordination. ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

incidents and minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Identity & Access Management EngineerLondon (Hybrid) - 3 Days Onsite Per Weekup to £80,000 + Benefits + BonusBanking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking and securities operations … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

Responsibilities • Manage and mentor internal IT support teams, setting standards for performance, documentation, and service delivery • Oversee day-to-day support operations, including incident management, escalations, and stakeholder communication • Own release management processes, coordinating with development teams to ensure controlled, well-documented deployments • Deliver small-scale project … management across infrastructure, tooling, and process-improvement initiatives • Maintain and enhance internal IT policies, controls, and audit readiness • Collaborate with compliance and security teams to ensure alignment with regulatory requirements • Drive continuous improvement across support workflows, monitoring, and reporting Essential Experience • Proven experience managing IT support or service-desk ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented. ...

Design, implement, and test DR/backup strategies, including regular simulations. Infrastructure as Code & Automation: Develop/maintain Terraform modules. Ensure version control, change management, and repeatable, automated deployments. Security & Access Management: Manage Conditional Access, service principals, and app registrations. Apply security best practices to identity and cloud … resources. Incident Management & Continuous Improvement: Respond to incidents, perform RCA, and implement fixes. Enhance monitoring, alerting, and observability. Maintain cloud documentation. Technical Skills Expert Azure (IaaS, PaaS, identity, security). Proven Terraform/IaC expertise. Skilled in automation (PowerShell, Python, YAML). Strong Azure DevOps, GitHub Actions ...

CSOC, part of CSOU. The CSOU function provides centralised monitoring and response across NHSE, and the system, which consists of Threat Operations, Protective Monitoring, Incident Management & response and DevOps. The Threat Intelligence function is comprised of four primary functions: Performing intelligence collection, aggregation, analysis and contextualisation of healthcare … health & social care estate Producing stakeholder-specific intelligence reporting for internal and external stakeholders Providing specialist Cyber Threat Intelligence (CTI) support during high complexity incident The Senior Security Analyst is responsible for collecting, analysing and disseminating cyber threat intelligence to identify threats to the systems, infrastructures, and resources critical ...

prem systems. Network Support Diagnose Wi-Fi, VPN, and LAN connectivity issues. Determine local vs. broader network faults and escalate when needed. Incident Management & Troubleshooting Log, categorise, prioritise, and track all incidents and service requests. Follow structured troubleshooting steps using scripts and knowledge bases. Monitoring & Administration Monitor system ...

related enterprise tools. Familiarity with hardware components and troubleshooting physical device issues. Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform detailed analysis using tools like ...