1 to 25 of 58 Permanent Incident Management Jobs in London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst …/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager … Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

broader business continuity goals. This role is an individual contributor concentrating on disaster recovery strategy. What You'll Take On Support Take-Two's global disaster recovery, business continuity management, incident management, and crisis management programs across the company. Responsible for coordinating and maintaining the global disaster recovery and business continuity programs to ensure our partners … to ensure that all critical business functions can be resumed within defined timetables and acceptable risk factors. Monitors and reports on all planning activity and statistical results to senior management and financial regulatory agencies to ensure corporate regulatory and audit compliance Produce ad hoc data and reports in support of business incident management and impact analysis. Educates More ❯

Company description: We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. The Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations … security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging threats are prioritized and advanced. Additionally, the successful candidate will work with management to continuously evolve the vulnerability management program. Job description: You will be responsible for supporting CSOC in order to achieve the below: The development and implementation of the … Colt Vulnerability Management Framework. Enhancing the scope and efficiency of current vulnerability scanning and management tools and integration between them. Design and manage the periodic penetration testing exercise. Collaborating with identified stakeholders to provide specialist guidance and support, ensuring effective vulnerability identification, prioritisation and remediation activity definition. Perform Vulnerability scans using Vulnerability Management tool Responsible for working More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. Job description: You will play a … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. Required profile: Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration/intrusion techniques and More ❯

within it. You will have effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital … our data, identifying ways to improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly and efficiently, or supporting health … the main duties, you will be expected to: Delivery Create and lead the service/business activity to deliver the agreed outcomes within time, cost and quality constraints. Service Management/Oversight Day to day management and effective leadership of the service/project and the team. Provide effective leadership and management controls. Set project controls. Design More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

Description The Role As a Cyber Insurance Incident Manager at Willis, you will serve as an advisor and support lead for internal colleagues and clients facing cyber incidents. This role requires strong coordination and communication skills to support clients through high-stress events such as ransomware attacks, data breaches, and business email compromises. You will help ensure rapid response … align incident actions with insurance policy terms, and manage relationships with insurers, legal counsel, and technical vendors to protect client interests and minimize disruption. You will also support the coordination of incident support capabilities; including pre-, during and post- incident services. Key Responsibilities Client Advocacy: Working alongside our cyber broking team to function as the incident … a cyber event—providing strategic guidance, triaging issues and supporting communication across stakeholders. Policy Interpretation: Help clients understand how their cyber insurance coverage applies in real time during an incident, identifying covered and uncovered elements and setting expectations accordingly. Vendor Coordination: Facilitate introductions to approved breach response vendors (forensics firms, privacy counsel, crisis communications, etc.) and ensure prompt engagement More ❯

giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. The Role As a Cyber Insurance Incident Manager at Willis, you will serve as an advisor and support lead for internal colleagues and clients facing cyber incidents. This role requires strong coordination and communication skills to … support clients through high-stress events such as ransomware attacks, data breaches, and business email compromises. You will help ensure rapid response, align incident actions with insurance policy terms, and manage relationships with insurers, legal counsel, and technical vendors to protect client interests and minimize disruption. You will also support the coordination of incident support capabilities; including pre … during and post- incident services. Key Responsibilities: Client Advocacy: Working alongside our cyber broking team to function as the incident manager for clients experiencing a cyber event—providing strategic guidance, triaging issues and supporting communication across stakeholders. Policy Interpretation : Help clients understand how their cyber insurance coverage applies in real time during an incident, identifying covered and More ❯

relationships with other organisations across the civil nuclear sector for Threat Intelligence information sharing Co-ordination with stakeholders, build and maintain positive working relationships with them. Including: Perform threat management, threat modelling, identify threat vectors and develop use cases for security monitoring with the wider CISO team Support Cyber Security incident response process Support Vulnerability Management Process … Support RFI for wider stakeholders What do you need to thrive in this role? Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc Experience in threat management Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix Knowledge of applications, databases, middleware to address … security threats against the same Experience in delivering a threat intelligence function and working with information security, especially Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Centre (CSIRC) or a Security Operations Centre (SOC) Demonstrable experience of supporting the development and delivering of a cyber defence strategy Demonstratable experience of building deliverables More ❯

relationships with other organisations across the civil nuclear sector for Threat Intelligence information sharing Co-ordination with stakeholders, build and maintain positive working relationships with them. Including: Perform threat management, threat modelling, identify threat vectors and develop use cases for security monitoring with the wider CISO team Support Cyber Security incident response process Support Vulnerability Management Process … Support RFI for wider stakeholders What do you need to thrive in this role? Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc Experience in threat management Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix Knowledge of applications, databases, middleware to address … security threats against the same Experience in delivering a threat intelligence function and working with information security, especially Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Centre (CSIRC) or a Security Operations Centre (SOC) Demonstrable experience of supporting the development and delivering of a cyber defence strategy Demonstratable experience of building deliverables More ❯

remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management - Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication … delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve More ❯

As an Operational IS Specialist, you will support information security and risk activities within Operational Security Management. Our Security Operations Center (SOC) is the frontline of defense, responsible for incident response, initial triage, and proactive threat hunting. You will work closely with the Cyber Security Incident Response Team (CSIRT) and business units across bp. As the first point … Friday 7 - 4 with weekend work as part of a rotation. Where weekend work is done days off during the week will be provided. What you will deliver: Perform incident detection and response within the SOC, including analysis and escalation of security alerts. Investigate security incidents and ensure accurate documentation in SIEM and case management systems. Develop and … and event correlation. EDR solutions: endpoint threat detection and response. Cloud security: AWS and Azure fundamentals. Threat hunting: proactive identification of risks and IOCs. Strong problem-solving and partner management skills. Solid knowledge of IT networks, systems, and applications security. Technical Expertise Security fundamentals: network/host forensics, log analysis, basic malware analysis. Technical analysis and troubleshooting. Email routing More ❯

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLAs) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What … to guarantee smooth transitions and minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate and report if SLAs are in … technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability. Maintenance and Repair Works: Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function. Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines. Coordinate and supervise More ❯

Include Overseeing cyber risks via the Information Security Risk Oversight Committee and through review of KRIs and KCIs. Collaborating with information security teams to ensure effective articulation, assessment, and management of cyber risks. Providing oversight of technology risk through risk control assessments and engagement in strategic technology initiatives. Monitoring cyber and technology-related risk events to ensure thorough root … cause analysis and appropriate remediation. Programme management of the annual operational resilience self-assessment cycle, ensuring all in-scope entities self-assessments are board-approved. Programme management of the annual Business Continuity programme. Undertaking due diligence on critical third-party continuity and resilience capabilities. Maintaining and regularly testing crisis and incident management frameworks. Responding to client … due diligence requests regarding Business Continuity and Operational Resilience. Role Overview This position is responsible for advancing the operational resilience strategy and strengthening Business Continuity and Crisis Management processes. Primary Responsibilities Include Leading ongoing improvements to Business Continuity plans by leveraging industry best practice and collaboration with continuity coordinators and plan owners. Enhancing Incident Management Team (IMT More ❯

culture of accountability and clarity. Own and drive security, reliability and scalability objectives to ensure our production systems are secure, highly available and fault tolerant. Oversee operational excellence, including incident management, root cause analysis, and continuous improvement of system reliability. Refine and evolve platform processes, such as deployment pipelines, change management, and observability practices, to drive speed … ansible for IaC, our CI/CD uses GitHub Actions, our observability is provided via Datadog and we increasingly orchestrate our workloads using K8's. Skilled in agile delivery, incident management, and balancing operational priorities with longer term company objectives. Thought leadership such that you can engage confidently with engineers on design decisions, architecture, and trade-offs. Benefits More ❯

and fiber patch cords. Install software on physical devices, following defined procedures. Escorting and assisting visitors/third parties onsite. Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack, or install equipment including: meting room technology, network … switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations. Power cycling of equipment. Handling storage & back up tapes. LTO tapes etc. Receive, asset tag, store and deploy equipment and tools for data center operations as necessary. Escalation and emergency response … create and maintain clear and detail oriented documentation of processes and procedures. Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies. Proven knowledge of ITL process including change management ,service requests, problem management and incident management processes. Related Work Experience Prior Onsite end-user IT support Experience trouble shooting, hardware maintenance, and Smart Hands support More ❯

Risk, Compliance or Regulatory teams within a Financial Services Organisation to join a growing London-based Bank . The Operational Resilience Officer will provide expert First Line of Defence management, ensuring that the Bank maintains a strong posture regarding its operational resilience, encompassing responsibility for business continuity also. Primary job duties and responsibilities: Providing general administrative support to the … Operational Resilience's RAID tracker - this consists of a Risk log, Action Log, Issue Log, and Decision Log.Ensure that items are tracked through to resolution. Operational Resilience Creation and management of Operational Resilience Management Information. Ensuring that testing is conducted in a timely manner. Support in maintaining and updating operational resilience documentation, including policies and procedures, scenario testing … records. Supplier Management Maintain the Supplier Register. Supporting the onboarding and ongoing management of third-party suppliers, including due diligence, reviews and service reviews. Incident management Support the Operational Resilience Manager in administration of incidents, including maintaining the incident log and tracking actions through to resolution. Business Continuity Support the business continuity programme from an More ❯

for someone with a strong finance background who has developed expertise in finance systems and understands how technology can solve real business problems. What You Will Be Doing System Management & Administration Manage and maintain our finance systems stack: Workday Financials, Workday Adaptive Planning, Zip, Emburse, Navan, and Boomi Oversee security audits, access management, release management, and key … rotation across all systems Review system configuration changes before moving to production Own incident management across all finance systems, acting as first point of contact for issues Process Improvement & Transformation Partner with Finance teams to identify opportunities to improve existing systems and processes Challenge existing practices and establish new processes aligned with Finance priorities Support Finance Transformation initiatives … control environment across critical business systems Liaise with auditors to ensure effective and timely delivery of audit evidence during year-end audits Map processes, outlining risks and controls Project Management & Stakeholder Engagement Create detailed project plans, RAID logs, and RACIs Report on progress to governance forums Communicate effectively with senior stakeholders to identify issues and propose solutions Translate technical More ❯

Azure DevOps Engineer | London | Hybrid 3 days | Permanent | Investment management client Role Overview: Manage and support Azure cloud platform operations with a focus on Infrastructure as Code, network operations, and identity management whilst ensuring platform reliability, security, and performance across Azure environments. Key Characteristics: Azure Platform Operations - Extensive hands-on experience managing and supporting Azure environments including Virtual … Machines, Azure Storage (Blob, Files, Disks), Azure SQL Database, App Services, Azure Functions, and container services (ACI, AKS). Proficient in Azure Monitor, Log Analytics, Application Insights, cost management and optimisation, resource tagging strategies, and maintaining platform availability through proactive monitoring and incident response. Infrastructure as Code (Terraform) - Strong working knowledge of Terraform for provisioning and managing Azure … Terraform modules for Azure resources and implementing infrastructure changes through workflows. Experience with version control (GitHub/ADO), code reviews, and understanding of infrastructure drift detection and remediation. Configuration Management (Ansible) - Proficient in using Ansible for configuration management, application deployment, and orchestration tasks across Azure VMs. Experience writing playbooks for Azure resources, using Azure dynamic inventory, managing Azure More ❯