1 to 25 of 81 Permanent Incident Management Jobs in London

the ideal candidate will be mid-level with 3+ years experience in a similar role. Required: 3+ years' experience Experience with stakeholder management. Vulnerability management including incident priority. Incident management Penetration testing experience Knowledge of multiple technologies encompassing cloud Experience with Microsoft tech stack This client more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Direct management of onsite technicians and cover/freelancers Service Improvements - work with the Operations Team to identify service improvements Incident management - manage process … as per client internal processes Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required Staff Development - skills matrix, training requirements Daily workload management and … Scheduling Forecast - staff, hire, and technical requirements Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and company senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests more »

enhance the reputation of the organization by effectively managing issues and crises that may arise. This role reports to the director of Enterprise Risk Management and tackles issues globally as they emerge. The Crisis Manager plays a critical role in formulating proactive strategies, managing external perceptions, and coordinating crisis … requires strong multitasking ability, highly developed communication skills, and the ability to take control of a situation, including conversations with senior leaders. Duties : Crisis Management : Collaborate with internal stakeholders to develop and coordinate actions and communications, particularly during sensitive or crisis situations. This involves creating crisis communication plans with … experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. Root Cause Analysis: Facilitate post-incident reviews and root cause analysis (RCA) sessions to identify the underlying causes of crises and issues and implement preventive measures to avoid recurrence. Drive more »

of our main offices in London. We are also open to flexible working arrangements - job share etc. What you'll be doing Contributing to incident management activities by advising on incident identification, assessment, classification, escalation, investigation, mitigation, monitoring and reporting to help ensure Legal and General’s … ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve operational performance and risk management objectives related to the SOC Driving the development of threat management, threat modelling and identification of new threat vectors by keeping up to … employees at all levels to maximise the performance of the area Qualifications Naturally you will come from a strong background in security operations and incident management Good knowledge of various security operations tools, technologies and processes including security device management tools, IDs/IPS and SIEM tools more »

customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Your day-to-day responsibilities will include: Network Monitoring, Incident Management, Incident Diagnosis, and Incident Resolution within … on your requirements. The business does ask that you have/are: CCNP or CCNA level Network Engineer. Experience of working within a Network Management or Operations Centre environment. Good understanding of Enterprise Networking Principals – OSPF, BGP etc. Experience with network monitoring tools. Experience of trouble-ticketing systems. Excellent more »

that every MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice … Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident … Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act as an Incident Manager for incidents that occur during the working day and complete follow on actions, such as conducting Major Incident Reviews and client Incident more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

Architectures: Develop and deploy secure cloud architectures tailored to our business needs. - Conduct Security Assessments: Perform regular security assessments, vulnerability testing, and risk management. - Incident Management: Develop incident response strategies and lead response efforts for cloud-related security incidents. - Compliance Assurance: Ensure cloud solutions comply with relevant more »

lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

Rate Payable to Contractors: £350 - £400 per day Duration of Assignment: 6 months Role Description: The Information Security Analyst role at RBC BlueBay Asset Management involves providing expert advice and support on Information Security. The role includes system access reviews, security monitoring, compliance checks, and contributing to the security … IT KRIs/KPIs. Conduct periodic internal penetration testing and vulnerability assessments. Report status and exceptions to the Information Security Officer. Standard and Procedure Management: Ensure security procedures are met and followed. Document standard and security procedures for BAU tasks on the internal SharePoint site. Support and challenge third … identify and assist with IS exemptions. Minimize exemptions and explore alternative solutions before filing. Review and maintain a record of IS exemptions. Information Security Incident Management: Assist in responding to auditor, vendor, or client questions. Participate in or lead investigations of security breaches. Facilitate investigations of security incidents more »

programme to reduce the bank’s cyber threat landscape and ensure robust "Business As Usual" cyber assurance processes. Key Responsibilities: Cyber Test and Validation Management: Oversee the Cyber Test and Validation process, support Cyber Risk Assessment, and drive the Cyber Assurance programme across the bank. Security Engineering Advice: Advise … cybersecurity regulations not directly supported by our global framework. Security Control Implementation: Work with technology infrastructure teams to implement security controls across various platforms. Incident Management: Investigate, coordinate, and address Information and Cybersecurity incidents, including forensic evidence collection and security event investigation. Incident Analysis and Communication: Analyze … infrastructure security incidents, convey technical analysis to management, and act as a liaison during security investigations. Regulatory Response: Respond to regulatory requests, manage engagements with regulators, and coordinate compliance-related investigations. Preferred Qualifications and Experience: Experience: A strong background in Cybersecurity, Systems, Infrastructure, Network, and Cloud. Technical Skills: Proficient more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process Log tickets, including all action taken and any resolution respond to emails and tickets/requests more »

Implement security controls and procedures Conduct security testing and training Improve staff knowledge of security best practices Work with IT Helpdesk to ensure efficient incident management Collaborate with IT and Operations teams to ensure secure deployments Report to senior management Liaise with suppliers and 3rd party providersThe more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

incidents and tasks as well as ensuring clear reporting to senior management. The key experience and knowledge required for this role includes: Experience of Incident management, problem solving fix on fail and associated support, with specific experience of support during major incidents. Knowledge of APIs. Literacy of architectural more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed • Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved • The Technical Event Producer will be responsible for more »

key improvements for day 2 works. Documentation: Create a detailed run book for the event spaces, including SOPs, disaster recovery documentation, and RMA processes. Incident Management: Manage incidents, track resolutions, and work closely with supporting teams, ensuring client satisfaction. Client Relations: Build strong relationships with client teams and … technician background in AV events or integration, you will be screened on your recent experience and technical knowledge in conference and meeting room technology. Management Skills: Experience leading a team of technicians to deliver events or managing roles during installations. Technical Expertise: Certifications in Dante, Qsys, Crestron, Extron, etc. more »

high level API architecture. Key responsibilities: Design, validate and deliver APIs. Ensure best practices and industry standards are followed. Using REST principles. Issue and incident management. Maintain documentation for deliverables. Participate in agile meetings. Required skills: Multiple years of professional Api Design. Multiple years experience with Swagger Hub, Postman more »

Operations. The Team The three Egress security teams report to the Chief Information Security Officer (CISO), these are: Security Operations – the day-to-day management of operational processes and incidents Cyber Security – defining security best practice of technologies and internal pentesting Compliance & Risk – managing accreditations, auditing, and risk management … scope of pentests and manage the process with engineering. Once issues are identified SecOps work closely with operations and engineering teams to resolve them. Incident management. The team manage our security incident response activities, investigating alerts using tools such as Azure Sentinel. SecOps will coordinate the incident … teams and engage with key stakeholders for updates. As the team works office hours, engaging a managed SOC provider who cover 24/7 incident management. Beyond close daily collaboration with other security teams, SecOps engages with all teams across the business at every level. In this role you more »