51 to 75 of 85 Permanent Incident Management Jobs in London

and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Provide stats for the weekly Service Desk report on call trends and quality Publishing support documentation to assist staff with requests for information … To arrange for external technical support where Incidents cannot be resolved in house Maintaining an Asset Database and track changes Support the Problem Management process by providing input for problem tickets, based on occurred incidents. Supports the Configuration Management process by updating CMDB based on incidents. Report on … relevant KPI’s in relationship to the agreed levels. Required competencies: Excellent communication skills Incident Management experience - Managing incidents including business expectations and communication Strong knowledge of Microsoft based operating systems and applications You will be a self-motivated achiever who gains satisfaction from providing excellent customer service more »

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »

/3rd line support Microsoft Office 365 administration Azure, Intune, SharePoint, PowerShell Active Directory administration Microsoft security compliance and defender Windows and Mac Support Incident Management/Helpdesk ticketing systems Asset Management Laptop and Remote Working Support Desktop role out experience Software Deployment Personal attributes: Thorough, demonstrates more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time - "if it's not in the ticket, it didn't happen". Maintain ticket Q so all tickets include … daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to resolution. Change Management - Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. … the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can more »

of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and more »

team of model builders. Experience with Anaplan integrators like Anaplan Connect, APIs, and Informatica (Hyperconnect). Experience in regional/global Application Operations & Support Management role and understanding of data integration is a plus. Expert skills of Excel spreadsheet modelling, pivot tables, formulas, charts, etc. Experience in running Helpdesk …/support to end-users, incident management, and problem-solving. Lean/Agile Product Development expertise and experience. Proficiency in English language and ability to communicate technical topics in a simple way to non-technical audience. SPECIALIZED SKILLS: Strong problem-solving skills with a solutions-oriented approach to … challenges and root cause analysis capabilities. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. Ability to act independently and exercise independent judgment and discretion within generally defined practices and policies to carry out responsibilities. Ability to work in a fast-paced and more »

development web and mobile front-end technologies such as React, Java, APIs & microservices, PostgreSQL, data structures, workflow Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

Title: Security Engineer Salary: £80,000 to £100,000 We are seeking a Security Engineer, for a fast-growing FinTech firm, specialising in Wealth Management and Financial Advisory. As the first dedicated cybersecurity professional you'll play a pivotal role in establishing and fortifying the firm's cybersecurity infrastructure … processes. Conduct thorough reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Develop and deploy tools … architectures. Familiarity with distributed event stores such as Apache Kafka. Proficiency with operating systems (e.g., Linux) and command-line interfaces. Experience with network security, incident management, and penetration testing. Familiarity with automated cloud-based CI/CD pipelines and secure software design principles. In addition to your technical more »

Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

to work for a global leader in data science. Responsibilities: Conduct research, design, develop, deploy, and enhance security solutions, such as cloud security posture management (CSPM), endpoint detection and response (EDR), cloud access security broker (CASB), and integrated cloud email security (ICES). Support initiatives and technologies related to … and monitoring security solutions on a daily basis. Support security analysts in their investigations and fixes of security issues in accordance with procedures for incident management and response. Keep up to date knowledge of sophisticated threats, ongoing surveillance, incident handling, and mitigation techniques utilized in cyber security … operations. Qualifications: Experience with integrated cloud email security (ICES) and cloud access security broker (CASB) and cloud security posture management (CSPM) Expertise in scripting for complex assignments and automation Knowledge in SANS Top 20 Controls, NIST Framework More details: Permanent role 2 days in office, 3 days work from more »

team is solely focussed on dispute resolution in Cyber and Technology. Responsibilities include: Pre-breach: Developing preventive strategies and providing advisory services to clients. Incident Management: Overseeing the entire process of handling cyber security incidents. Regulatory Compliance: Managing regulatory investigations and enforcement actions. Litigation Management: Handling litigation more »

incidents and tasks as well as ensuring clear reporting to senior management. The key experience and knowledge required for this role includes: Experience of Incident management, problem solving fix on fail and associated support, with specific experience of support during major incidents. Knowledge of APIs. Literacy of architectural more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

during live events (including non-technical issues) and escalate to appropriate service providers track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

Tech: Demonstrable experience in a similar Application support position Experience dealing with production-critical batch systems AWS Python or Shell/BASH Experience with incident management processes Linux/Unix SQL Database systems Splunk Benefits: What's in it for you? Salary up to £60,000 Shares after more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

to a high standard, ensuring all system checks are performed and documented correctly. Communicating effectively through verbal and written situational updates to aid the incident management process. Maintaining a strong foundation of Audio-Visual knowledge across Pro AV, AV over IP/networking, Microsoft, DSP, and general IT … format they can easily understand, affirming the timescale and process which will be followed to resolve any problems within agreed SLAs and escalating to management if this is at risk. Positively represent the company, their values and professionalism, following policies and guidelines. Skills required: Our client is open to more »

Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incident management processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner … and coordination of system setups and security Actively engage in projects being undertaken to improve finance systems Experience of Elite 3E finance and practice management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve. Finance Systems Analyst more »

provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incident management This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »

suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »

research products will be considered a plus. Experience in developing and driving DevOps/SRE/security processes, such as monitoring, on-call, and incident management. Experience at high-growth technology start-ups. Experience in building and scaling data and API platforms will be considered a plus Strong technical more »